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Tech Support Manager

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Robert Half

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Location:
United States , Newark

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

We are looking for a Tech Support Manager to lead day-to-day technical support operations for a manufacturing environment in Newark, New Jersey. This Long-term Contract position is ideal for a hands-on leader who can guide deskside support activities, resolve user issues efficiently, and maintain a reliable workplace technology experience. The role focuses on supporting Windows-based systems, hardware troubleshooting, and user account administration while promoting responsive service and operational continuity.

Job Responsibility:

  • Direct daily technical support activities for end users, ensuring timely resolution of hardware, software, and workstation issues
  • Oversee deskside assistance for employees by diagnosing technical problems, coordinating fixes, and maintaining a high standard of customer support
  • Manage user access and account administration tasks within Active Directory, including permissions, password support, and account maintenance
  • Support and troubleshoot computers, peripherals, and related equipment to minimize downtime across the site
  • Monitor and assist with Microsoft Windows 10 support needs, including configuration issues, performance concerns, and general system functionality
  • Provide hands-on guidance to support staff, helping prioritize incidents and improve response effectiveness
  • Document recurring issues, resolutions, and support procedures to strengthen service consistency and knowledge sharing

Requirements:

  • Experience leading or supervising technical support or deskside support operations
  • Working knowledge of Active Directory administration in a business environment
  • Strong understanding of computer hardware support, diagnostics, and issue resolution
  • Hands-on experience supporting Microsoft Windows 10 systems
  • Ability to perform structured troubleshooting for common technical incidents and user requests
  • Background providing in-person deskside support with a service-oriented approach
  • Strong communication and organizational skills with the ability to manage multiple support priorities
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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