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Tech Support Lead

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Dacula

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a skilled Tech Support Lead to oversee IT operations and provide exceptional technical assistance to our team. Based 35 miles northeast of downtown Atlanta and this role requires a proactive individual capable of managing support systems, troubleshooting issues, and ensuring seamless functionality of IT resources. The ideal candidate will excel in customer service, problem-solving, and maintaining high standards of efficiency and communication.

Job Responsibility:

  • Deliver comprehensive technical support, ensuring IT systems operate smoothly and meet business requirements
  • Track and manage service requests and incidents using the Helpdesk system, guaranteeing accuracy and timely resolutions
  • Diagnose and resolve issues related to applications, hardware, and systems, collaborating with vendors when necessary
  • Maintain high levels of customer satisfaction by adhering to service level agreements and providing clear, effective communication
  • Investigate and address system disruptions, enhancing functionality, availability, and performance
  • Provide user support for company systems, gather requirements for improvements, and drive adoption initiatives through training and communication
  • Facilitate IT onboarding and offboarding processes, ensuring secure and efficient management of user access and equipment
  • Develop and maintain knowledge base documentation to standardize processes and solutions
  • Lead on-site IT service improvement projects, ensuring successful implementation and adherence to company policies
  • Escalate unresolved technical issues to higher-level teams while following change management protocols

Requirements:

  • 4-5 years of detail oriented experience in IT support, networking, and troubleshooting
  • Proven ability to troubleshoot network, system, and application issues
  • Strong support experience with Windows 11 and Windows Server environments
  • Office 365 / Microsoft 365 support and administration
  • Experience supporting ERP systems, including troubleshooting and user support
  • White-glove service mindset with a high level of professionalism
  • Working knowledge of Power Automate (Power Automation)
  • Basic to intermediate SQL knowledge for reporting, troubleshooting, or data analysis
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
February 04, 2026

Work Type:
On-site work
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