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Tech Support Intern

knowbe4.com Logo

KnowBe4

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Location:
United States , Clearwater

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join our Technical Support team as a hands-on learner who helps customers succeed with our security awareness platform. As a Technical Support Intern, you'll be the problem-solver who turns customer questions into resolved issues—working directly with users to troubleshoot technical challenges, configure products to fit their environments, and ensure they get the most value from our platform.

Job Responsibility:

  • Customer Support: Respond to incoming calls and tickets from customers experiencing product-related issues
  • Technical Investigation: Research and document technical issues by identifying root causes
  • Product Implementation: Assist customers with configuring and implementing KnowBe4 products
  • Queue Management: Monitor and manage the technical support ticketing queue
  • Customer Education: Conduct technical walkthroughs and webinars
  • Cross-Team Collaboration: Work closely with Customer Success Managers and Product teams
  • Continuous Learning: Complete comprehensive technical support training

Requirements:

  • Currently enrolled and working toward a degree in Computer Science, Information Technology, Cybersecurity, or a similar program
  • Strong communication skills with the ability to explain technical concepts clearly to non-technical users
  • Natural troubleshooting mindset
  • Excellent organization and time management
  • Collaborative team player with strong interpersonal skills
  • Accountability and professionalism

Nice to have:

  • Coursework or certifications in network administration, networking fundamentals, or system administration
  • Basic understanding of security concepts, phishing, or social engineering tactics
  • Familiarity with ticketing systems or customer support tools
  • Experience with virtual environments, troubleshooting, or technical configuration
  • Interest in pursuing a career in technical support or cybersecurity
What we offer:
  • Company-wide bonuses based on monthly sales targets
  • Employee referral bonuses
  • Adoption assistance
  • Tuition reimbursement
  • Certification reimbursement
  • Certification completion bonuses

Additional Information:

Job Posted:
December 26, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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