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Parking Network B.V. Logo Parking Network B.V. · IT - Administration

Tech Support Hero

Austria, Grödig Employment contract 2362.00 EUR / Month · Job Posted June 15, 2026
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Job Description

Are you ready to help shape the future of access systems? At SKIDATA, we are leaders in innovative access solutions – and we are looking for a dedicated individual like you to strengthen our Technical Helpdesk team. If you enjoy solving complex problems, then this is your chance to make a difference.\n\nWhat you will do:\nForward-thinking support: You ensure that our customers – especially mountain railways – can rely on their systems. Whether at 3,000 meters altitude or in the valley: You are their rock in the storm when it comes to technical challenges.\nFocus on People Access: You are familiar with SKIDATA's core business and help ensure that guests can pass safely and comfortably through turnstiles, barriers and access systems – from the ski area to the cable car station.\nCommunication that connects: You explain technical topics in a way that everyone understands – and pass on your knowledge in training courses. You document everything thoroughly and ensure sustainable solutions.\nTeamwork across all altitudes: You work closely with 2nd-level support, customer service and service technicians – and forward complex cases in a targeted manner.\n\nIn this role, you're more than just technical support – you're part of a team that makes access to unforgettable mountain experiences possible. You can expect an inspiring environment, modern tools, and the opportunity to create real added value with your work – for our customers and their guests.

Job Responsibility

  • Forward-thinking support: You ensure that our customers – especially mountain railways – can rely on their systems. Whether at 3,000 meters altitude or in the valley: You are their rock in the storm when it comes to technical challenges
  • Focus on People Access: You are familiar with SKIDATA's core business and help ensure that guests can pass safely and comfortably through turnstiles, barriers and access systems – from the ski area to the cable car station
  • Communication that connects: You explain technical topics in a way that everyone understands – and pass on your knowledge in training courses. You document everything thoroughly and ensure sustainable solutions
  • Teamwork across all altitudes: You work closely with 2nd-level support, customer service and service technicians – and forward complex cases in a targeted manner

Requirements

  • Higher technical education and professional experience in the IT field – you know how hardware and software work together and are familiar with operating systems, networks and typical technical challenges
  • Problem-solving skills: You analyze challenges, find the cause and develop effective solutions – even when things get stormy
  • Strong communication skills: You can explain technical topics clearly and understandably – whether to colleagues or customers with less IT experience
  • Time management: You maintain an overview even with multiple requests and work in a structured and efficient manner – even during peak season
  • Adaptability: New technologies don't scare you – you learn quickly and remain flexible even in a changing environment
  • Excellent German and English skills – for communication with international teams and clients
  • Self-motivation , a sense of responsibility and a high degree of reliability – you take initiative, think proactively and act respectfully within the team
  • Customer focus: You enjoy helping others and ensure a positive support experience with patience and empathy – whether in the valley or on the summit

What we offer

  • Flexible hybrid working model
  • Meal allowance
  • Job bike leasing program
  • Travel allowance
  • Additional vacation days
  • Supporting sustainability: Access to charging stations for electric vehicles in our parking area for environmentally friendly commuting
  • Career and further education opportunities
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