Tech Support Executive Job at India Internets (Alliance Web Solution Pvt Ltd) (Noida)

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Technical Support Tech - Technical Support Tech I

Location

United States , New Carlisle

Salary:

18.00 - 23.50 USD / Hour

Apex Systems

Expiration Date

Until further notice

Requirements

Experience as a problem-solver who can innovate and make independent decisions
Comprehensive knowledge of all supported power-up equipment and basic to intermediate system administration and scripting skills

Job Responsibility

Troubleshoot and resolve complex hardware infrastructure issues independently
Perform remote administration tasks and automate processes using basic to intermediate system administration and scripting skills
Create and maintain thorough documentation on power-up technologies
Mentor and transfer knowledge to junior staff, acting as their initial escalation point for technical issues
Work autonomously to resolve most support issues and execute small projects
Partner with management to plan and deliver larger local initiatives
Maintain meticulous attention to detail across all aspects of power-up operations

What we offer

medical
dental
vision
life
disability
other insurance plans
ESPP (employee stock purchase program)
401K program
HSA (Health Savings Account)
SupportLinc Employee Assistance Program (EAP)

Charging Support Tech Sr. Specialist

Handle corrective actions needed for VFE Charging services for Voice, Data and V...

Location

Egypt , Giza

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

University Graduate, BSc of Engineering in Telecommunications or Computer science
2-3 years of experience in Telecommunication Industry
Excellent knowledge of telecom/IT industry
Required hands-on experience with different operating systems (Unix, Linux,…) as system administrator
Knowledge in Database maintenance and housekeeping (Oracle, MySql, …)
Programming languages (Java, Perl, PHP, …)
Knowledge of GSM/GPRS network structure
Very good command of Microsoft office

Job Responsibility

Handle corrective actions needed for VFE Charging services for Voice, Data and VAS services including all SDPs, AIRs and all related charging application nodes (Charging Interface, Data Handler , ADSL handler) at Vodafone Egypt network for Consumer and Corporate Customers (Tariff Management) experience and assure fastest recovery of unplanned service disruptions and emergencies
Own recharge and refill services, monthly charging Bill Cycle service, prepaid customers Life Cycle
Responsible about operational KPI’s for charging of voice, Data & prepaid services
Assuring timely, best quality and seamless network changes and expansions on Charging services
Handle the SW updates on Charging domain to assure operating on the latest recommended SW level
Responsible for 24/7 system faults, global incidents and corrective maintenance activities execution on prepaid charging Nodes to ensure meeting all Operational KPIs
Communicate with Charging vendors through regular management meetings
Handle integration & acceptance of all Charging new nodes and expansions in MTXs
Apply and own configuration management activities execution on all Charging nodes
Review and ensure VFE targets related to new Promos , Tariffs, products…etc. are achieved

Fulltime

Cash Equities Application Support Tech Lead Analyst (Vice President)

Cash Equities Application Support Technical Lead Analyst is a strategic professi...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

8+ year of experience in Front office application support
Prior experience in Equities or Futures Execution platforms is preferred
Prior experience in Electronic Execution is mandatory
Experience installing, configuring or supporting business applications
Experience with some programming languages and willingness/ability to learn
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/ experience of problem Management Tools

Job Responsibility

Partner with multiple technology teams to ensure appropriate integration of functions to meet goals
Identify and define necessary system enhancements
Analyze existing system logic, identify problems
Recommend and implements solutions
Drive production incident resolution and implementing preventative measures to avoid technical reoccurrences
Partner with multiple technology (including Development and Infrastructure) teams to ensure appropriate integration of functions to meet goals
Work closely with Product Owners, Business Analysts and Systems Analysts to determine and document systems impacts and support requirements
Identify risks, vulnerabilities, and security issues
Communicate impact
Propose risk mitigation options

Fulltime

Application Support Tech Lead Analyst

As an Apps Support Lead Analyst, you will take a leadership role in shaping and ...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

8+ years in a Production Support role managing enterprise-level applications, with a proven track record of operating at an SME level
SME-level expertise in Unix/Linux and advanced Shell scripting
Expert-level knowledge of enterprise monitoring tools (e.g., ITRS Geneos, AppDynamics) and log aggregation platforms (e.g., Splunk, ELK)
Proven experience in mentoring junior team members and leading technical initiatives
Extensive experience with containerization platforms (OpenShift, Kubernetes)
Deep experience with relational (Oracle, MSSQL) and NoSQL (MongoDB) databases
Deep knowledge of messaging solutions (Tibco EMS, MQ, Kafka)
Significant experience working with REST APIs
Infrastructure: Expert understanding of distributed application architecture, including networks, load balancers, storage, and authentication (AD/LDAP)
Communication: Excellent written and verbal communication skills, with the ability to articulate complex technical issues to both technical and business audiences

Job Responsibility

Act as a Subject Matter Expert (SME), providing authoritative technical and business support for Citi users
Lead the resolution of critical incidents, including defining strategy for prioritization, timely escalation, and communication to key stakeholders
Support the planning and execution of system changes, including application releases, infrastructure maintenance, and continuity of business tests
Shape the production monitoring/observability estate by championing new features and leveraging analytics
Partner with development teams to define and implement long-term improvements to application stability, performance, and recoverability
Define and champion the automation strategy to reduce operational toil, improve efficiency, and mitigate risk
Mentor and develop talent within the team, fostering a culture of knowledge sharing and continuous improvement
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup

Fulltime

Applications Support Tech Lead Analyst

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of ...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10–15 years of progressive experience in Leading highly scalable Production platform
Strong knowledge and working experience in the Corporate Banking domain, including critical payment flows, and transaction processing
Demonstrated leadership experience in high‑availability, large‑scale financial environments
Proven ability to lead cross‑functional teams and drive operational excellence
Hands-on experience managing large-scale, distributed online banking platforms
Unix/Linux: log analysis, performance investigation, process debugging
Scripting: Shell and Python for automation and support utilities
Databases: Oracle & MongoDB troubleshooting
Replication: Oracle GoldenGate triage and health monitoring
Messaging: Kafka (consumer lag, offsets), TIBCO EMS troubleshooting

Job Responsibility

Partner with multiple technology teams to ensure appropriate integration of functions to meet goals
identify and define necessary system enhancements
analyze existing system logic, identify problems
and recommend and implements solutions
Provides expertise in area and an advanced level of understanding of the principles of apps support
Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards
documents requirements
Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals
Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
Considers the implications of the application of technology to the current environment

Fulltime

Tech Support Tier 2 Analyst

We are seeking a skilled and motivated Tech Support Tier 2 Analyst to join our t...

Location

United States , Bethany

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2–4 years in a Helpdesk Tier 2 or Systems Support role
Strong knowledge of Windows Server and Microsoft 365 administration
Experience with on-prem to cloud migrations
Working knowledge of networking (TCP/IP, DNS, DHCP, VLANs, firewalls)
Familiarity with Unify/Ubiquiti environments preferred
Ability to troubleshoot complex technical issues independently
Excellent communication and customer service skills

Job Responsibility

Provide Tier 2 support for escalated technical incidents and service requests
Diagnose and resolve issues related to Windows Server, O365, networking, and general system performance
Support end users and internal teams with advanced problem-solving and root-cause analysis
Install, configure, maintain, and troubleshoot Windows Server environments
Perform patching, permissions management, role configuration, and server hardening
Assist in server upgrades, migrations, and new deployments
Participate in lift-and-shift migrations from on-premises systems to cloud environments
Support migration planning, execution, validation, and documentation
Assist with identity management, Azure AD integration, and cloud resource configuration
Provide back-end support for Microsoft technologies including: Office 365 administration

What we offer

medical
vision
dental
life and disability insurance
eligible to enroll in our company 401(k) plan

Team Lead, Executive Support

As the Team Leader for Executive Support, your role will be to lead a team of Ex...

Location

Philippines , Taguig

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

A bachelor's degree or equivalent experience is strongly preferred
At least 2-3 years of executive assistant experience supporting high-level executives
Proven ability to handle confidential information discreetly and diplomatically
Unflappable, flexible, and can overcome a learning curve quickly
Solid communication skills on multiple platforms and mediums (email, text, in-person, video calls, etc.)
Excellent presentation skills
Tech savvy and familiar with working in the Microsoft Office suite, Adobe Acrobat
Ability to lead across multiple time zones

Job Responsibility

Lead and manage a team of Executive Assistants, providing guidance and support
Serve as the main point of contact for in-country executives, understanding their requirements and ensuring adequate executive support
Identify new areas where executive support is needed and allocate resources accordingly
Coach and mentor the team in best practices for executive assistance
Develop and implement standardized processes and procedures for executive support activities
Continuously evaluate and optimize workflows to improve efficiency and effectiveness
Ensure accurate and timely capture of all activities undertaken by the team for reporting purposes
Analyze data and prepare meaningful reports on team performance and critical metrics
Collaborate with other teams and stakeholders to align executive support services with organizational goals
Stay updated on industry trends and emerging technologies to enhance executive support capabilities

Fulltime

Executive Support Engineer

Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologie...

Location

United States , Menlo Park

Salary:

213934.00 - 240130.00 USD / Year

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Tech Support Executive

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