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The Tech Support Executive will be responsible for handling client interactions, troubleshooting email and hosting issues, tracking service renewals, following up on payments, and providing telephonic support to ensure strong and lasting client relationships.
Job Responsibility:
Respond to customer queries via phone, email, or chat in a timely and professional manner
Diagnose and troubleshoot Email and Web Hosting issues
Help in installation of Email for client via Phone, Email or AnyDesk
Follow up with customers to ensure issues are resolved
Invoice Generation: Prepare and issue accurate invoices to clients on a regular basis
Renewal Reminders: Monitor client contract timelines and proactively send reminders for upcoming renewals
Payment Follow-up: Follow up with clients on pending payments and ensure timely collections
Client Telephonic Support: Address client queries and concerns over the phone, providing clear, courteous, and solution-focused assistance
Requirements:
Bachelor’s degree in any field
Strong communication skills over phone and email
Proficiency in Google Drive, Microsoft Word, and Excel
Prior experience in a client-facing or service-oriented role is an advantage