Tech Support Engineer Job at Fever

Tech Support Engineer

Behind our user-friendly apps and global platform is the Engineering team. We ar...

Location

Mexico

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

Technical Mindset: Proven experience in tech support or troubleshooting roles with excellent problem-solving skills
Database Expert: Strong understanding of PostgreSQL/MySQL (writing complex queries and stored procedures)
API Savvy: Knowledge of APIs, services, and client-server architecture (RESTful APIs and JSON)
Environments: Understanding of the Unix/Linux environment
Tools: Familiarity with ticketing tools (Jira, Zendesk) and exposure to monitoring/logging tools (e.g., Datadog, Splunk, Grafana, or Kibana)
Communication: Proficiency in English (written and verbal) for clear communication with global teams

Job Responsibility

Act as a technical point of contact for incident management, triage, and escalation
Troubleshoot complex technical issues across our client-server architecture
Perform deep-dive investigations using log analysis and monitoring tools
Write and optimize complex SQL queries to resolve data-related issues
Collaborate with cross-functional teams (Product, Engineering, and Operations) to improve system reliability
Document technical workarounds and contribute to our internal knowledge base

What we offer

Fever 40% discount: This discount is for personal use only
Free Candlelight Event: This voucher is for single use only and is valid for 2 people
Wellhub Membership: Wellhub gives employees unlimited access to a selected number of gyms, studios, classes, training, and wellness apps. It is paid by Fever up to the Silver plan
Medical insurance: Fever offers “Seguro de Gastos Médicos Mayores” with the company GNP, free of charge, as it is covered 100% by Fever. This also includes dental and vision insurance fully paid by Fever
Life Insurance (Mapfre): We offer this insurance fully paid by Fever
Savings plan (SURA): The employee contributes 5% of the fixed salary, and Fever contributes another 5%
English Lessons: Provided by Babelia, 100% paid by Fever
Aguinaldo: 15 days of salary
20 days of paid vacation per year, which you can access after at least six months working with Fever
Parental leave: Fever provides four (4) weeks of mandatory paid paternity leave, receiving 100% of the base salary, for (male) parents (both birthing and non-birthing)

Fulltime

Tech Support Engineer

We are seeking a highly skilled Tech Support Engineer with a strong focus on adv...

Location

Mexico , Mexico City

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

Highly skilled Tech Support Engineer with a strong focus on advanced troubleshooting
Enjoys tackling complex technical problems and digging into intricate details
Is proactive in seeking solutions and developing effective workarounds
Possesses excellent technical documentation and communication skills

Job Responsibility

Advanced Troubleshooting and Diagnostics: Take ownership of escalated bugs and platform failures, performing thorough investigation, data gathering, and log analysis to pinpoint the root cause of complex system issues
Engineering Escalation Management: Prepare high-quality, detailed bug reports for the Engineering team. This includes documenting all troubleshooting steps taken, concrete data findings, and the resulting impact, ensuring a smooth and efficient handover for bug fixing
Resolution and Closure: Resolve issues directly whenever possible (e.g., data correction, implementing workarounds, configuration fixes)
Internal Collaboration: Work closely with Engineering, Product, and QA teams to validate solutions, test fixes, and contribute to the continuous improvement of the platform's stability and support documentation

What we offer

Fever 40% discount: This discount is for personal use only
Free Candlelight Event: This voucher is for single use only and valid for 2 people
Wellhub Membership: Wellhub gives employees unlimited access to a selected number of gyms, studios, classes, training, and wellness apps. It is paid by Fever up to the Silver plan
Medical insurance: Fever offers “Seguro de Gastos Médicos Mayores” with the company GNP free of charge as it is covered 100% by Fever. This also includes dental and vision insurance fully paid by Fever
Life Insurance (Mapfre): We offer this insurance fully paid by Fever
Savings plan (SURA): The employee contributes 5% of the fixed salary and Fever contributes with another 5%
English Lessons: Provided by Babelia, 100% paid by Fever
Aguinaldo: 15 days of salary
20 days of paid vacation per year, which you can access after at least six months working with Fever
Parental leave: Fever provides four (4) weeks of mandatory paid paternity leave, receiving 100% of the base salary, for (male) parents (both birthing and non-birthing)

Fulltime

Tech Support Engineer

We are looking for a Tech Support Engineer to be the first point of contact for ...

Location

South Korea , Seoul

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

Experience in technical support or troubleshooting roles
Familiarity with monitoring and logging tools (e.g., Datadog, Grafana, Kibana, ...)
Knowledge of APIs, services, and client-server architecture
Understanding of incident management, triage, and escalation
Proficiency in English for clear communication

Job Responsibility

Diagnose issues, determine if they are bugs, failures, or misconfigurations, and escalate when necessary
Work closely with engineering, product, and QA teams to ensure smooth operations
Learn the platform’s features, architecture, and configuration
Shadow team members to understand incident handling and prioritization
Take ownership of simple incidents with guidance
Meet key teams: Engineering, Product, Data and Systems to understand collaboration workflows
Handle most incidents independently, using logs and monitoring tools
Determine issue causes and escalate complex cases appropriately
Improve internal documentation and support processes
Assist users with technical issues

What we offer

Opportunity to have a real impact in a high-growth global category leader
40% discount on all Fever events and experiences
Home office friendly anywhere in South Korea
Responsibility from day one and professional and personal growth
Great work environment with a young, international team of talented people to work with
English Lessons
Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance (Including Base, Variable, and Stock Options)

Fulltime

Tech Support Engineer

Provides technical support to customers for ARRIS products or to ARRIS partner p...

Location

Mexico , Apodaca

Salary:

Not provided

CommScope

Expiration Date

Until further notice

Requirements

Minimum of 3 years of customer support experience
Bachelor’s degree in systems Engineering, or related field
Multiple language skills (English & Spanish)
Preferably worked as a Tech Support engineer
Excellent written and oral communication ability, including formal presentation skills to customers, partners, and support teams
Networking Expertise: OSI layers, TCP/IP, DHCP, DNS
Layer 2: Ethernet, 802.1q/p VLAN, ARP, STP, RSTP, MSTP, LACP
Layer 3: ICMP, TCP, GRE, QoS, VRRP
Routing protocols: BGP, OSPF
Security: 802.1X, Radius, TACACS+

Job Responsibility

Be the first technical point of contact for the customer
Should possess the ability to manage critical (S1) cases soon after the training
Demonstrate the ability to work with the Escalation team and/or Engineering teams to manage escalated cases
Work closely with SE (Sales Engineering) teams internally on larger networks and more complex issues
Identify customers’ problems/issues and assist them to resolve issues while consistently providing great Customer Experience
Identify and reproduce customer technical problems in a test/lab environment
Work on day-day tickets, follow up with clients, provide feedback, and seek problems through resolution
Ensure proper case documentation and closure
Generate clear and concise documentation in the form of case notes, technical tips, articles, and white papers
Contribute to the knowledge base by creating KB articles

Facilities And Services Support Cell Tech Engineer

We currently have an exciting opportunity for a Facilities and Services Support ...

Location

United Kingdom , Northampton

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Safety-conscious with the ability to identify potential hazards and take the necessary steps to reduce or eliminate the risk
Strong understanding of facilities engineering principles, including both mechanical and electrical disciplines, with proven experience as a lead facilities engineer or similar role
Relevant qualification (HNC or HND) in facilities engineering or a mechanical engineering discipline
Ability to identify potential issues and develop cost-effective solutions to ensure optimal performance and longevity of system reliability
Excellent verbal and written communication skills to facilitate collaboration with various stakeholders, including contractors, vendors and cross-functional internal teams
Ability to use MS office (including Word & Excel) and a understanding of CMMS systems (ideally SAP)

Job Responsibility

Ensuring safety systems and practices are followed at all times, and that meaningful safety for life conversations are taking place frequently
Identify and manage asset reliability risks that could adversely affect operations, ensuring compliance with safety and quality standards
Develop and implement appropriate predictive and preventive maintenance strategies based on reliability data to ensure equipment reliability and efficiency
Work closely with the engineering and maintenance teams to integrate new technologies and methods that increase reliability and performance
Prepare reports and documentation to record findings, make recommendations and track performance failures and improvement measures
Identify and propose new technologies and processes that can improve equipment performance and reliability
Analyse the failure modes of equipment and systems to prevent failures and downtime using FMECA and apply statistical analysis to predict future system reliability and risk of failure
Work closely with other engineers and professionals to design out failure where necessary and ensure reliability and durability of new Capital Investment Projects
Resourcing overtime and manning in line with operational requirements & management request

What we offer

Competitive salary & benefits, including holiday, pension, and a Cycle to Work scheme
Ongoing training and development opportunities
24/7 confidential support for you and your family
Flexible working options and family-friendly policies
Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)

Fulltime

It Support Engineer Ii, Ops Tech Solutions (Ots)

About Operations Technology Solutions (OTS): Operations is at the heart of Amazo...

Location

United States , Daytona

Salary:

60700.00 - 106300.00 USD / Year

myGwork - LGBTQ+ Business Community

Expiration Date

Until further notice

Requirements

3+ years of IT client, server, and network service delivery experience
4+ years of IT systems or relevant commercial production environment experience
4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience
4+ years of troubleshooting in a multi-user high availability environment experience
4+ years of PC repair, troubleshooting, deployment and liquidation experience
High school or equivalent diploma

Job Responsibility

Troubleshooting difficult IT problems without SOPs
Planning and coordinating CMs and CM templates
Collaborating with internal teams or vendors to execute projects
Leading continuous improvement efforts
Auditing the quality of work performed and provide constructive feedback when necessary
Automating manual tasks
create/improve small tools that help make team operations more efficient
Serving as the first point of escalation
Participating in hiring, training and development of others
Supporting customers from multiple buildings in the area, as well as remote customers

What we offer

Comprehensive healthcare benefits starting on Day 1
Matching 401(k) program
Up to 20 weeks of paid parental leave
Casual dress code
Sign-on payments
Restricted stock units (RSUs)
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave

Fulltime

Mechanical Engineer - Production First Line Support Production Engineer

The FLS PE is responsible for providing first-line troubleshooting support to en...

Location

United States , Wilton

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Bachelor of science in a technical field, Mechanical, Electrical Engineering, or Mechatronics preferred with 2+ years of experience in a technical production or manufacturing environment
Masters Degree in a technical field Mechanical, Electrical or Mechatronics preferred engineering with 2 internships in a technical production environment
Working knowledge with epoxy application in opto-mechanical designs
Working knowledge with mechanical assembly and alignment
Working knowledge with mechanical tooling and test equipment
Working knowledge with epoxy dispensing equipment
Working knowledge with epoxy processing and curing
Working Knowledge in detectors, electro-optical devices and opto-mechanical constructions
Experience in a production environment with high tech products and complex production processes
Capability to interface with multidisciplinary groups (including senior leadership), and be willing to take on responsibility and follow through

Job Responsibility

Provide first-line troubleshooting support to ensure uninterrupted production output for EXE RS work center
Use hands-on troubleshooting with structured problem-solving methodologies to address complex technical challenges
Escalate issues when necessary
Drive continuous improvement through documentation, analysis, and collaboration
Support tooling and product SPC (Statistical Process Control)
Manage disturbance notifications
Work closely with quality teams to maintain and improve material review processes
Provide efficient response to troubleshoot mechanical assembly issues
Provide efficient response to troubleshoot glass to metal bonding issues
Provide efficient response to troubleshoot electrical cable routing issues

Fulltime

Partner Support Tech Consultant

Partner Support Tech Consultant (all genders). THE ROLE & THE TEAM: Partner Care...

Location

Germany , Berlin

Salary:

Not provided

Zalando

Expiration Date

Until further notice

Requirements

3+ years of professional experience operating within technical consulting, system administration, or tech-focused process engineering contexts, ideally within an e-commerce, hyper-scale marketplace, or advanced operations setup
hands-on experience with Salesforce Service Cloud configuration (Flows, validation rules, architecture layouts)
prior exposure to, or a strong motivation to master, Salesforce AI tools (Einstein, Agentforce suite) is an advantage
practical experience working alongside or inside corporate automation frameworks (e.g., RPA tools, N8N, or similar API-driven orchestration layers)
proficient operating within structured Agile/Scrum delivery frameworks, including experience organizing backlogs and tracking work items via Jira
prior experience with process mapping software (such as Signavio, Lucidchart, or BPMN standards) is a clear advantage
competency in leveraging data to back technical arguments—specifically utilizing SQL, Salesforce CRM Analytics (CRMA), or basic statistical models to quantify business impacts and operational ROI
strong lateral leadership skills with a proven track record of managing multi-tiered stakeholder expectations and articulating technical constraints into accessible business summaries
Salesforce Certified Administrator, Platform App Builder or Service Cloud Consultant certifications are highly preferred and are an advantage

Job Responsibility

Serve as an expert and functional backup for our Salesforce Service Cloud platform, translating day-to-day operational frictions into configured CRM enhancements
utilise advanced CRM capabilities, taking hands-on responsibility for configuring page layouts, validation rules, user views, and robust Salesforce Flows
drive the deployment of the Agentforce suite, iteratively designing, configuring, and expanding automation and agentic workflows
act as a technical point of contact and liaison between Partner Care and central engineering units on automation technology (N8N, RPA)
own the tactical execution, delivery, and lifecycle management of medium complexity automation packages
deconstruct multi-layered, complex business problems into clear, actionable technical specifications, Jira user stories, and technical delivery tickets
proactively design and optimize processes across adjacent Partner Care domains, with a targeted emphasis on driving automation for Partner Operations
eradicate manual, operational solutions by replacing them with fully integrated, trackable ecosystem solutions
coordinate User Acceptance Testing (UAT) cycles and manage structural releases
apply basic statistical analysis to operational ticketing data to diagnose process bottlenecks

What we offer

27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)
2 paid volunteering days a year
hybrid working model with up to 60% remote per week
work from abroad for up to 30 working days a year
employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
relocation assistance available (subject to prior agreement)
family services
health and wellbeing options (including Wellhub)
mental health support and coaching

Fulltime

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Tech Support Engineer

Job Description

Job Responsibility

Requirements

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What we offer

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