Tech Support Engineer Job at Fever

Tech Support Engineer

Fever

Location:
Mexico

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Behind our user-friendly apps and global platform is the Engineering team. We are looking for Tech Support Engineers to join our mission. In this role, you will be the bridge between our business operations and engineering, ensuring our systems run smoothly and our users have the best possible experience. Whether you are deep-diving into complex SQL queries or investigating code logic to find a bug, your work will directly impact millions of fans worldwide. This role offers a unique opportunity for internal mobility; we value growth, and many of our support engineers eventually transition into full-time Software Engineering roles.

Job Responsibility:

Act as a technical point of contact for incident management, triage, and escalation
Troubleshoot complex technical issues across our client-server architecture
Perform deep-dive investigations using log analysis and monitoring tools
Write and optimize complex SQL queries to resolve data-related issues
Collaborate with cross-functional teams (Product, Engineering, and Operations) to improve system reliability
Document technical workarounds and contribute to our internal knowledge base

Requirements:

Technical Mindset: Proven experience in tech support or troubleshooting roles with excellent problem-solving skills
Database Expert: Strong understanding of PostgreSQL/MySQL (writing complex queries and stored procedures)
API Savvy: Knowledge of APIs, services, and client-server architecture (RESTful APIs and JSON)
Environments: Understanding of the Unix/Linux environment
Tools: Familiarity with ticketing tools (Jira, Zendesk) and exposure to monitoring/logging tools (e.g., Datadog, Splunk, Grafana, or Kibana)
Communication: Proficiency in English (written and verbal) for clear communication with global teams

Nice to have:

Code Literacy: Ability to read or write code in JavaScript, Java, Python, Go, or Elixir (experience with Elixir is a significant bonus)
Cloud & Infrastructure: Knowledge of AWS, Docker, and Kubernetes
Mobile: Familiarity with mobile products (Android and iOS) and design life cycles
Curiosity: An active GitHub account or open-source contributions
Academic: BSc degree in Computer Science, IT, or a relevant field

What we offer:

Fever 40% discount: This discount is for personal use only
Free Candlelight Event: This voucher is for single use only and is valid for 2 people
Wellhub Membership: Wellhub gives employees unlimited access to a selected number of gyms, studios, classes, training, and wellness apps. It is paid by Fever up to the Silver plan
Medical insurance: Fever offers “Seguro de Gastos Médicos Mayores” with the company GNP, free of charge, as it is covered 100% by Fever. This also includes dental and vision insurance fully paid by Fever
Life Insurance (Mapfre): We offer this insurance fully paid by Fever
Savings plan (SURA): The employee contributes 5% of the fixed salary, and Fever contributes another 5%
English Lessons: Provided by Babelia, 100% paid by Fever
Aguinaldo: 15 days of salary
20 days of paid vacation per year, which you can access after at least six months working with Fever
Parental leave: Fever provides four (4) weeks of mandatory paid paternity leave, receiving 100% of the base salary, for (male) parents (both birthing and non-birthing)
You can enjoy the afternoon off on your birthday if it falls on a working day. It’s our way of helping you celebrate!

Additional Information:

Job Posted:
April 27, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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