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Fever Logo Fever · IT - Software Development

Tech Support Engineer

Mexico · Job Posted April 27, 2026
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Job Description

Behind our user-friendly apps and global platform is the Engineering team. We are looking for Tech Support Engineers to join our mission. In this role, you will be the bridge between our business operations and engineering, ensuring our systems run smoothly and our users have the best possible experience. Whether you are deep-diving into complex SQL queries or investigating code logic to find a bug, your work will directly impact millions of fans worldwide. This role offers a unique opportunity for internal mobility; we value growth, and many of our support engineers eventually transition into full-time Software Engineering roles.

Job Responsibility

  • Act as a technical point of contact for incident management, triage, and escalation
  • Troubleshoot complex technical issues across our client-server architecture
  • Perform deep-dive investigations using log analysis and monitoring tools
  • Write and optimize complex SQL queries to resolve data-related issues
  • Collaborate with cross-functional teams (Product, Engineering, and Operations) to improve system reliability
  • Document technical workarounds and contribute to our internal knowledge base

Requirements

  • Technical Mindset: Proven experience in tech support or troubleshooting roles with excellent problem-solving skills
  • Database Expert: Strong understanding of PostgreSQL/MySQL (writing complex queries and stored procedures)
  • API Savvy: Knowledge of APIs, services, and client-server architecture (RESTful APIs and JSON)
  • Environments: Understanding of the Unix/Linux environment
  • Tools: Familiarity with ticketing tools (Jira, Zendesk) and exposure to monitoring/logging tools (e.g., Datadog, Splunk, Grafana, or Kibana)
  • Communication: Proficiency in English (written and verbal) for clear communication with global teams

Nice to have

  • Code Literacy: Ability to read or write code in JavaScript, Java, Python, Go, or Elixir (experience with Elixir is a significant bonus)
  • Cloud & Infrastructure: Knowledge of AWS, Docker, and Kubernetes
  • Mobile: Familiarity with mobile products (Android and iOS) and design life cycles
  • Curiosity: An active GitHub account or open-source contributions
  • Academic: BSc degree in Computer Science, IT, or a relevant field

What we offer

  • Fever 40% discount: This discount is for personal use only
  • Free Candlelight Event: This voucher is for single use only and is valid for 2 people
  • Wellhub Membership: Wellhub gives employees unlimited access to a selected number of gyms, studios, classes, training, and wellness apps. It is paid by Fever up to the Silver plan
  • Medical insurance: Fever offers “Seguro de Gastos Médicos Mayores” with the company GNP, free of charge, as it is covered 100% by Fever. This also includes dental and vision insurance fully paid by Fever
  • Life Insurance (Mapfre): We offer this insurance fully paid by Fever
  • Savings plan (SURA): The employee contributes 5% of the fixed salary, and Fever contributes another 5%
  • English Lessons: Provided by Babelia, 100% paid by Fever
  • Aguinaldo: 15 days of salary
  • 20 days of paid vacation per year, which you can access after at least six months working with Fever
  • Parental leave: Fever provides four (4) weeks of mandatory paid paternity leave, receiving 100% of the base salary, for (male) parents (both birthing and non-birthing)
  • You can enjoy the afternoon off on your birthday if it falls on a working day. It’s our way of helping you celebrate!
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