Tech Support Engineer, Fever

Fever

Location:
Spain

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Tech Support Engineer to be the first point of contact for platform incidents. Your main goal will be to diagnose issues, determine if they are bugs, failures, or misconfigurations, and escalate when necessary. You will work closely with engineering, product, and QA teams to ensure smooth operations.If you enjoy problem-solving, proactive troubleshooting, and working in a fast-paced environment, this role is for you.

Job Responsibility:

Diagnose issues, determine if they are bugs, failures, or misconfigurations, and escalate when necessary
Work closely with engineering, product, and QA teams to ensure smooth operations
Learn the platform’s features, architecture, and configuration
Shadow team members to understand incident handling and prioritization
Take ownership of simple incidents with guidance
Meet key teams—Engineering, Product, Data and Systems —to understand collaboration workflows
Handle most incidents independently, using logs and monitoring tools
Determine issue causes and escalate complex cases appropriately
Improve internal documentation and support processes
Assist users with technical issues
Lead incident management and post-incident reviews
Train and mentor new Tech Support members
Identify trends and propose preventive solutions
Automate repetitive troubleshooting tasks
Provide technical guidance to internal teams and customers
Ensure proactive monitoring and improve issue resolution efficiency

Requirements:

Experience in technical support or troubleshooting roles
Familiarity with monitoring and logging tools (e.g., Datadog, Grafana, Kibana, ...)
Knowledge of APIs, services, and client-server architecture
Understanding of incident management, triage, and escalation
Proficiency in English for clear communication

Nice to have:

Linux/UNIX and scripting skills
Experience with RESTful APIs and JSON
Knowledge of AWS, Docker, Kubernetes
Familiarity with ticketing tools (Jira, Zendesk) and SQL/NoSQL databases
Django/Flask
PostgreSQL
Redis
Celery with RabbitMQ
Experience working on agile methodology
Event communication between services
Handling services with more than 1000 request/second

What we offer:

40% discount on all Fever events and experiences
Home office friendly anywhere in Spain
Relocation package for international candidates
Responsibility from day one and professional and personal growth
Great work environment with a young, international team of talented people to work with
Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee
English Lessons
Gympass Membership
Possibility to receive in advance part of your salary by Payflow
Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance

Additional Information:

Job Posted:
April 23, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Tech Support Engineer