Tech Support Analyst Job at Robert Half (Anoka)

Senior Tech Support Analyst - AV Systems

As Atlassian scales, we are seeking a Senior Technical Support Analyst to join o...

Location

India , Bengaluru

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

6 years of experience in corporate IT organization, specifically in Internal/Customer facing Technical Support role with exposure to office support and supporting customer face to face
3+ years of Solid AV experience in a corporate IT organization, specifically in Corporate AV Engineering
Expert-level understanding of video conferencing technologies
3+ years experience in Mobile Device Management systems such as Jamf & Omnissa Workspace ONE
3+ years experience in support and administration of SaaS applications
Experience with IT/AV office builds, maintenance, and refreshes
Experience with SSO/Okta implementations for SaaS applications
Demonstrable understanding of ITIL Framework and Service Management
Epic customer service skills, Problem-solving skills
Highly developed communication, interpersonal and administrative skills

Job Responsibility

Evaluate and provide technical support for Atlassians through our support channels (Email, Slack, Jira and in-person) with a focus on support of macOS / Apple hardware, AV and SaaS based applications
Manage relationships with internal Workplace tech teams, vendors and technicians, serving as an internal escalation point for troubleshooting and system repairs
Coordinate with integrators and vendors for builds, refreshes, and maintenance
Help plan and manage the AV component of major shows and events using Zoom Webinars and related technologies, both on-site and off-site, sometimes working with external production crews
Working with a globally distributed team, sharing knowledge and mentoring junior members through both process and technical expertise
Ability to work effectively within a team and autonomously as required, to meet deadlines
Create, maintain and share documentation in Atlassian’s IT Knowledge Base and the teams internal Knowledge Base
Provide lifecycle management of devices including hardware delivery and collections (Onboarding/offboarding employees), hardware sanitization and preparation for redeployment in office

Fulltime

Apps Sup Tech Lead Analyst

The Apps Sup Tech Lead Analyst is a strategic professional who provides expertis...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years experience
Practical problem solving and strategic thinking skills
Demonstrated leadership, interpersonal skills and relationship building skills
Service oriented attitude
Ability to work in a fast-paced environment
Experience working or leading requirement gathering efforts for multiple large development projects at one-time
Proficient using basic technical tools and systems
Good interpersonal and communication skills

Job Responsibility

Partner with multiple technology teams to ensure appropriate integration of functions to meet goals
Identify and define necessary system enhancements
Analyze existing system logic, identify problems, and recommend and implement solutions
Provide expertise in area and an advanced level of understanding of the principles of apps support
Formulate and define systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis
Partner with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals
Work closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
Consider the implications of the application of technology to the current environment
Identify risks, vulnerabilities and security issues
Communicate impact and propose risk mitigation options

Fulltime

Client Testing Support Analyst

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth di...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years experience in an Application Support role
Experience installing, configuring or supporting business applications
Experience with some programming languages and willingness/ability to learn
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Issue tracking, monitoring and reporting using tools
Knowledge/ experience of problem Management Tools
Good all-round technical skills
Proactively drives innovation to improve processes and applies automation to reduce manual effort

Job Responsibility

Provides technical and business support for users of FX Tech Applications
Maintains application systems that have completed the development stage and are running in the daily operations of the firm
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
Start of day checks, continuous monitoring, and regional handover
Perform same day risk reconciliations
Develop and maintain technical support documentation
Identifies ways to maximize the potential of the applications used
Assess risk and impact of testing issues and escalate to business and technology management in a timely manner
Ensures that storage and archiving procedures are in place and functioning correctly
Formulates and defines scope and objectives for complex application enhancements and problem resolution

Fulltime

Dedicated Technical Support Analyst

The Support Engagement Lead is a member of the Recurring Services team and is ta...

Location

Brazil , São Paulo

Salary:

Not provided

Braze

Expiration Date

Until further notice

Requirements

Bachelor’s Degree from a 4-year college or university (or similar experience-based proficiency level)
3-6 years of client-facing experience working in SaaS company
2-3 years working in Technical Support
1-2 years account management experience
Exemplary written and verbal communication skills
Unparalleled follow up skills
Ability to thrive in a highly collaborative role
Strong analytical skills regarding technical issues
Experience handling time-sensitive, pressure-intensive customer issues
Strong organizational skills with an ability to manage competing client demands

Job Responsibility

Own and assume ultimate responsibility over your named customer’s technical needs and inquiries around platform integration, performance, and troubleshooting as well as partner implementation
Be your customers’ main point of contact and trusted advisor at Braze for all things Technical
Partner with Customer Success and Recurring Services teams, taking a lead role on technical escalations and inquiries to ensure excellent customer experience and internal alignment
Deliver product value by reducing risk and removing technical barriers resulting in feature adoption and a high degree of execution within the Braze platform
Drive customer advocacy by championing for the customer’s technical needs and product enhancement requests
Work closely and get ingrained with Braze recognized partners in the customer tech stack
Proactively analyze your customer’s existing support cases to identify trends and risks with their Braze product experience
Work with customers to create a seamless experience by helping them to develop Centers of Excellence which allow them to benefit from knowledge sharing across their group
Maintain ongoing regular contact with your customers via support cases, regular check-ins, kick-offs, events and Technical Business Reviews
Work with Onboarding Managers, Technical Account Management, and Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

Senior Support Operations Analyst

As a Senior Support Operations Analyst, you'll be the technical architect behind...

Location

United States

Salary:

111220.00 - 133422.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

7+ years in Customer Support Operations, Business Intelligence/Analytics, or similar roles in high-growth, customer-facing environments
Strong analytical skills and operational instincts, with a track record of designing scalable processes that improve agent performance and user experience
Advanced SQL proficiency with experience writing complex queries, joins, and building data models for customer support analytics
3+ years hands-on experience with Zendesk (or Salesforce Service Cloud), including building automation, workflows, triggers, and API integrations
Proven track record implementing and optimizing AI chatbot platforms such as Sierra, Decagon, Forethought, Ada, or similar enterprise solutions
Expert-level proficiency building dashboards and reports in Sigma, Tableau, or PowerBI—able to work independently with minimal technical support
Experience integrating data across multiple systems and working with APIs
Experienced in building and maintaining reporting and performance analysis, including CSAT, cost per contact, and ROI-focused metrics
Proven ability to lead end-to-end change management for major tool rollouts and workflow changes, including stakeholder communication, training development, adoption tracking, and post-launch support
Familiar with AI support technologies and their practical integration into support systems (chatbots, knowledge base platforms)

Job Responsibility

Ensure high accuracy visibility into support performance through scalable tools (like dashboards) and internal reporting systems
Identify and work with our tech team to drive system improvements across the CS Tech stack (Zendesk, chatbots, phones platform)
Work cross-functionally with engineering, product, supply chain, and offshore support teams to identify root causes of user frustration and implement solutions
Partner with CS leadership to identify trends and key issues within our reporting frameworks and take active role in resolution
Support regular reporting cadences (weekly, monthly, quarterly), with summaries that guide cross-functional decisions
Surface actionable insights from data to support empathetic, user-centered decision-making and analyze trends across channels and issue types, supporting data-driven improvements to the support model
Drive adoption of AI-enabled workflows that reduce handle time and enhance support quality
Own and evolve self-service content, tools, and AI integrations such as Copilots and knowledge bases
Maintain ownership of CS-tools and vendor relationships, ensuring we operate on a modern, AI-enabled stack that supports scale, agent effectiveness, and automation—while optimizing for quality, usability, and value
Identify inefficiencies and recommend solutions that improve agent effectiveness and reduce user friction

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Applications Support Senior Analyst

The Application Support Senior Analyst provides technical and business support f...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Relevant experience in an Application Support role
Experience installing, configuring or supporting business applications
Experience with some programming languages and willingness/ability to learn
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/experience of problem Management Tools
Good all-round technical skills
Effectively share information with other support team members and with other technology teams

Job Responsibility

Provides technical and business support for users of Citi applications
Maintains application systems that have completed the development stage and are running in daily operations
Manages, maintains and supports applications and their operating environments
Performs start of day checks, continuous monitoring, and regional handovers
Performs same day risk reconciliations
Develops and maintains technical support documentation
Assesses risk and impact of production issues and escalates to business and technology management
Ensures storage and archiving procedures are in place and functioning
Reviews and develops application contingency planning
Participates in application releases from development to production

What we offer

27 days annual leave plus bank holidays
A discretional annual performance-related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to learning and development resources
Business casual workplace with hybrid working model.

Fulltime

Infrastructure Senior Tech Analyst – ORMB System Administrator

As an ORMB (Oracle Revenue Management and Billing - Version 2.9/3.X and above on...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Setting up and maintaining development, test, and production environments for ORMB in Virtual Infrastructure built with RHEL 7/8 OS
Cloning environments between different stages and applying necessary patches and updates
Setting up and overseeing the migration of data between environments
Automating batch jobs using tools like Tivoli Scheduler
Tuning system parameters for ORMB, CCB, and batch instances to optimize performance
Strong understanding of Oracle database, Middleware products used for ORMB deployments in RHEL 7/8 virtual Infrastructure, including flair for performance tuning and troubleshooting
Familiarity with Cloud technologies, virtualized hosts and database infrastructure, DevOps, CI/CD, SRE and other modern practices
Monitoring system performance and troubleshooting technical issues
Identifying and resolving issues related to the ORMB system
Familiarity with Service Level Agreements and ticketing tools for tracking and resolving issues

Job Responsibility

Environment setup, data migration, performance tuning, and security measures
Setup and Maintenance of development, test, and production environments for ORMB
Cloning and Patching environments
Data Migration between environments
Batch Scheduling
Performance Tuning
System Monitoring
Troubleshooting and Problem Solving
Understanding of SLAs and Ticketing Systems
Design and Code Review

Fulltime

Sales Anaplan Support Analyst

This role will support global onboarding and process changes, ensuring smooth co...

Location

Mexico , Guadalajara

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business Management or equivalent
Typically 3 years experience
Ability to apply analytical, statistics and problem-solving skills
Advanced knowledge of sales support
Preferred experience administering and maintaining sales commission plans, tools and systems
Proven MS Access, MS Excel, Business Objects, Power BI and share point management knowledge
Accountability, motivation & commitment in a high pressure and uncertain environment
Ability to work independently in a distributed organization and remain focused and committed
Extensive experience working in complex, culturally diverse and distributed environment
Strong written and verbal communication skills

Job Responsibility

Maintains and executes portions of processes and tools for future sales planning (FSP) and quota deployment
Monitor daily process mailbox, investigate and reply to user with closure of activity
Daily monitoring of integration jobs - close cooperation with IT
Daily monitoring of upstream system changes
Daily monitoring of Tech Direct request submissions and execution of action to completion
Collects and consolidates information to support investigation and resolution of different kind of issues related to EMDM reconciliations
Prepares Anaplan reports
Reviews information and makes changes and updates to data and configuration of sales compensation tools and systems within limited parameters
Communicates, engages with stakeholders and issue resolution
Implements specified changes to data, content and systems to improve data quality and operational efficiency

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment

Fulltime

Tech Support Analyst

Robert Half

Location:
United States , Anoka

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 28, 2026

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Tech Support Analyst

Robert Half

Location:United States , Anoka

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 28, 2026

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Location:
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Job Posted:
February 28, 2026