Tech Strategic Customer Support Lead Job at Vodafone (Giza)

Strategic Customer Success Manager

Join us as a Strategic Customer Success Manager and become a key partner to our ...

Location

United Kingdom , Reading

Salary:

Not provided

Rapid7

Expiration Date

Until further notice

Requirements

5+ years in Customer Success, Account Management, or Consulting within SaaS or high-tech (cybersecurity preferred)
Industry-related certifications i.e. A+, Network+, Sec+, Cloud+, CCSP, etc and familiarity with customer success platforms and tools is a plus
Takes ownership of customer outcomes, follows through on commitments, and proactively addresses challenges to ensure long-term success
Collaborates closely with Sales, Product, Support, and Engineering, working cross-functionally to deliver a seamless customer experience and resolve issues efficiently
Ability to develop customer strategies and drive product adoption for measurable ROI
Communicates complex ideas simply and effectively to both technical and non-technical stakeholders, building trust and credibility
Solid understanding of technical concepts and security frameworks
Strong project management, prioritisation, and problem-solving abilities
Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success.

Job Responsibility

Build and maintain strong, strategic relationships with key customer stakeholders
Act as the primary point of contact to address inquiries, resolve issues, and drive customer satisfaction
Provide product and domain expertise to ensure customers effectively adopt and optimise Rapid7 solutions
Lead key customer engagements such as status reviews and Executive Business Reviews
Identify and mitigate risks within customer accounts to support retention and renewal
Advocate for customer needs internally to influence product and service improvements

Fulltime

Project Manager / Tech Lead

Amaris Consulting is looking for an experienced Tech Lead / Project Manager with...

Location

Belgium , Brussels

Salary:

Not provided

Amaris Consulting

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Computer Science, Engineering, Information Systems, or a related field
At least 8 years of experience in project management, technical leadership, or software delivery roles
Strong experience leading custom software development projects in Agile environments
Hands-on knowledge of Scrum methodologies, backlog management, and Agile delivery practices
Experience working in regulated environments such as pharmaceutical, healthcare, banking, or food industries
Strong stakeholder management and communication skills with the ability to challenge priorities when needed
Experience managing project financials, budgets, and resource allocation
Ability to identify risks proactively and drive mitigation actions effectively
Fluent in English, both written and spoken

Job Responsibility

Lead the delivery and continuous improvement of a strategic internal digital platform
Coordinate multidisciplinary teams including developers, business analysts, testers, and UX specialists
Manage project scope, planning, budget, timelines, and risk mitigation activities
Facilitate Agile ceremonies including sprint planning, daily stand-ups, backlog grooming, and demos
Collaborate closely with cross-functional IT teams such as infrastructure, DevOps, and validation teams
Interact with business stakeholders to gather requirements and manage expectations effectively
Support new project intake activities and evaluate feasibility, priorities, and delivery approach
Ensure proactive communication, issue escalation, and alignment with management and key stakeholders

What we offer

International and multicultural work environment
Access to training programs and certifications
R&D lab to explore new technologies
Opportunity to propose and lead innovative ideas
Personalized coaching and mentoring from experienced professionals
Tailor-made career path aligned with your growth ambitions

Fulltime

Tech Lead - XSIAM

As a Lead Consultant for Cortex XSIAM, you will be at the forefront of guiding o...

Location

Australia , North Sydney

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

Exceptional written and verbal communication and presentation skills, for both internal and external interactions
10+ years of experience with Security Operations Centers (SOC) tooling and processes
6+ years of hands-on experience in deploying and integrating SIEM solutions and migrating SIEM solutions from different vendors within enterprise to large enterprise-level environments
Proficiency in coordinating and conducting event collection, log management, event management, compliance automation, and identity monitoring using SIEM platforms
Ability to conceive and develop detection use cases in SIEM systems to enable effective alerting
Proficiency in implementing and integrating automation solutions to enhance SOC efficiency, thereby minimizing MTTR and optimizing operational effectiveness
Demonstrated expertise in threat intelligence management, including the ability to analyze and leverage threat intelligence feeds to proactively identify, assess, and mitigate potential security threats within the organization's environment
Familiarity with a range of Endpoint security solutions such as anti malware, EDR, XDR
Knowledge of generating reports on SIEM status, including metrics like logging source count, log collection rate, and other performance indicators
Proven experience in providing consultative services to end customers within the realm of cybersecurity, particularly in SIEM and SOC domains

Job Responsibility

Lead XSIAM deployments and migrations, ensuring seamless onboarding of log sources and alignment with customer-specific requirements and security objectives
Develop and oversee comprehensive detection strategies, leveraging threat intelligence and industry best practices to strengthen customers’ defenses
Act as a trusted advisor to executive and SOC leadership, translating security goals into actionable implementation roadmaps
Drive operational efficiency through automation, reducing mean time to respond (MTTR) and enabling SOC analysts to focus on higher-value investigations
Facilitate collaboration across internal teams, customer stakeholders, and partners to ensure alignment and adoption of the XSIAM platform
Provide expert guidance in SIEM architecture, correlation rule design, and performance optimization to maximize value from the platform
Mentor customer technical teams, transferring knowledge and building long-term operational capability within the organization
Deliver clear and concise technical documentation, strategic recommendations, and progress reports that support decision-making and program success
Represent Professional Services as a subject matter expert in XSIAM, SIEM migrations, and SOC modernization initiatives

Fulltime

Tech Lead (Junior Software Architect)

Location

India , Ahmedabad

Salary:

Not provided

Vue

Expiration Date

Until further notice

Requirements

Demonstrate expertise in AWS and other cloud platforms to optimize and implement cloud solutions
Experience in Java
Should have worked in Lambda, NodeJS
Be familiar with event driven architecture, and the service to be used to implement it - SQS, SNS, Event Bridge
Should have familiar with an IaC tool Serverless Framework (CloudFormation) or Terraform
Ability to troubleshoot hardware, software, and network problems
Familiarity with DevOps practices and tools
Knowledge of CI/CD pipelines and best practices for automated testing and deployment
Certification in AWS or other relevant cloud platforms is a plus
In-depth knowledge of microservices architecture principles, design patterns, and best practices

Job Responsibility

Collaborate with cross-functional teams to integrate cloud services into the overall technology strategy
Establish and maintain principles, standards, and policies for system integrations
Ensure compliance with security, scalability, and performance best practices across engineering teams
Create and support creation for Low level design before they get picked up by the dev teams
Understand customer requirements and business objectives
Provide strategic advice on using technology to achieve goals
Manage IT initiatives and collaborate with in-house technical staff
Provide assistance with technical issues
Revise existing systems and suggest improvements
Produce reports

What we offer

Hybrid Working Culture
Amazing Perks & Medical Benefits
5 Days Working
Mentorship Programs & Certification Courses
Flexible work arrangements
Free drinks, fridge and snacks
Competitive Salary & recognitions

Fulltime

Salesforce Tech Lead - Sales and Service

As a Senior Engineer / Tech Lead supporting our Salesforce Ecosystem, you will s...

Location

United States , Plano; Boston; Atlanta; Morristown

Salary:

127000.00 - 169000.00 USD / Year

Zelis

Expiration Date

Until further notice

Requirements

7+ years of experience in software engineering
at least 3 years focused on Salesforce development and architecture
proven experience leading Salesforce implementations for Sales Cloud or Service Cloud
strong understanding of Apex, Lightning Components, Flows, and Salesforce APIs
experience with CI/CD pipelines, DevOps practices, and agile delivery methodologies
excellent communication and stakeholder management skills

Job Responsibility

Lead the technical design and architecture of Salesforce solutions for Sales or Service teams, ensuring scalability, performance, and maintainability
Build and develop robust, enterprise-grade solutions using Apex, Lightning Components, Flows, and Salesforce APIs—balancing custom development with native platform capabilities
Translate business requirements into actionable technical deliverables, partnering closely with product managers and stakeholders to ensure alignment with strategic goals
Own the full development lifecycle: from design and prototyping to implementation, testing, deployment, and support
Establish and enforce engineering best practices, including code reviews, unit testing, CI/CD pipelines, and documentation standards
Mentor and guide junior engineers, fostering a culture of technical excellence and continuous learning
Collaborate across teams to integrate Salesforce with other enterprise systems (e.g., ERP, data platforms), ensuring seamless data flow and user experience
Proactively identify and resolve technical challenges, including performance bottlenecks, security concerns, and platform limitations
Stay current with Salesforce platform updates, evaluating new features and recommending adoption strategies where appropriate

What we offer

401k plan with employer match
flexible paid time off
holidays
parental leaves
life and disability insurance
health benefits including medical, dental, vision, and prescription drug coverage

Fulltime

Infrastructure Tech Lead Analyst

The Infrastructure Tech Lead Analyst role is accountable for Middleware Web Host...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

9-12 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement
Ability to communicate technical concepts to non-technical audience
Ability to work with virtual and in-person teams, and work under pressure or to a deadline
Experience in a Financial Services or large complex and/or global environment preferred
Effective written and verbal communication skills
Effective analytic/diagnostic skills
Bachelor’s/University degree or equivalent experience
Good in WebSphere Application Server support, IBM HTTP Server, Tomcat, Apache HTTP server and Weblogic
Good knowledge of Load Balancer and Firewall knowledge
Cloud technology understanding

Job Responsibility

Manage day-to-day operational support and 24x7 out of office support of 2500+ Webhosting instances
Coordinate strategic and customer initiatives to maintain service availability
Maintain sector risk and compliance posture
Participate in sector technology initiatives
Plan, install, and maintain webhosting products
Interface with outside vendors to coordinate software problem resolution
Perform system performance monitoring and tuning
Participate in capacity planning and products configurations
Provide technical support to systems development and data center operations personnel
Develop procedures and standards for operations personnel

Fulltime

Head of Customer Support

This role will lead our Japan Customer Success team in servicing our Square sell...

Location

Japan , Tokyo

Salary:

Not provided

Block

Expiration Date

Until further notice

Requirements

Excellent written and verbal communication skills in both English and Japanese
4+ years of direct people management experience with a coaching mindset
Managed a team of 20+ individuals in a high volume environment
Experience building and scaling Customer Support teams (customer success, call center, sales/customer service operations), preferably in a fast-paced startup and/or tech environment
The ability to effectively influence and communicate to folks across a wide range of backgrounds, levels and teams
Creative problem-solving abilities, with a sense of calm under pressure
Evidence of quick, high-quality decision making, in the presence of multiple (sometimes conflicting) priorities
A strong sense of empathy and a love for helping people
A passion for Square and ensuring an outstanding customer experience

Job Responsibility

Lead the Japan Customer Success team providing a best-in-class customer service to our sellers across Japan
Set and drive the Customer Success strategy for Japan, and ensure alignment with the overall global strategy
Coach and mentor team members with a focus on fostering a culture of learning and curiosity, driving performance, professional development and upstream thinking
Accountable for all operational performance, budget management and continuous improvement in customer service, including the performance of our BPO Partners
Drive improvements in customer satisfaction, cross-selling/up-selling, and operational efficiency across all channels
Partner with central supporting teams (Quality, L&D, WFM, BPO, Product, BizOps, etc.) to ensure optimal, quality service to our sellers
Develop and lead strategic programmes to deliver continuous improvement
Support our central teams in the rollout of global initiatives
Treat Customer Success as a product at Square, brainstorming, iterating and improving on the customer experience
Help share best practices across international teams

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Senior Manager, Enterprise & Strategic Support

As the Senior Manager, Enterprise Support, you will own the support experience f...

Location

United States , Denver; Nashville

Salary:

132000.00 - 182000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

5+ years of experience in customer support leadership roles
At least 3 years focused on enterprise B2B customers
Direct management experience leading teams of 10-20+ support professionals in high-growth environments
Deep understanding of enterprise customer expectations, complex multi-stakeholder environments, and premium support models
Proven track record of successfully managing high-stakes customer escalations and executive-level communications
Enterprise B2B SaaS experience with complex, technical products (Required)
Experience in HR tech, compliance, or background screening industries (Preferred)
Strong ability to influence and partner with Sales, Customer Success, Product, and Engineering teams
Data-driven approach to decision making with expertise in support metrics, SLA management, and quality assurance
Experience building support processes, playbooks, and systems that scale with growth

Job Responsibility

Own and optimize the enterprise support experience, ensuring rapid response times, high-quality resolutions, and proactive engagement with our largest customers
Serve as the primary point of contact for complex enterprise escalations, coordinating cross-functional resources and driving issues to resolution with appropriate urgency and communication
Build, coach, and develop a high-performing team of enterprise support specialists who serve as trusted advisors to strategic accounts
Design and implement differentiated support offerings for enterprise customers, including dedicated support models, enhanced SLAs, and white-glove service programs
Collaborate closely with Customer Success, Account Management, Sales, Product, and Engineering teams to ensure seamless enterprise customer experiences and advocate for customer needs
Systematically capture and analyze enterprise customer feedback, translating insights into actionable improvements and product requirements
Establish and monitor enterprise support KPIs (CSAT, SLA adherence, escalation resolution time, etc.), drive continuous improvement, and report on team performance
Develop enterprise support playbooks, escalation protocols, and knowledge management systems that enable consistent, high-quality service delivery
Partner with the Director to implement AI-powered tools that enhance enterprise support efficiency while maintaining the high-touch, personalized service our enterprise customers expect
Drive support initiatives that directly impact enterprise NRR (Net Revenue Retention) and reduce churn through exceptional service delivery

What we offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental and vision coverage
Unlimited PTO policy
Monthly wellness stipend
In-office perks such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages
A relocation stipend may be available for those willing to relocate to a Checkr hub location

Fulltime

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Tech Strategic Customer Support Lead

Job Description

Job Responsibility

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