Tech Strategic Customer Support Lead Job at Vodafone (Giza)

Senior Manager, Enterprise & Strategic Support

As the Senior Manager, Enterprise Support, you will own the support experience f...

Location

United States , Denver; Nashville

Salary:

132000.00 - 182000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

5+ years of experience in customer support leadership roles
At least 3 years focused on enterprise B2B customers
Direct management experience leading teams of 10-20+ support professionals in high-growth environments
Deep understanding of enterprise customer expectations, complex multi-stakeholder environments, and premium support models
Proven track record of successfully managing high-stakes customer escalations and executive-level communications
Enterprise B2B SaaS experience with complex, technical products (Required)
Experience in HR tech, compliance, or background screening industries (Preferred)
Strong ability to influence and partner with Sales, Customer Success, Product, and Engineering teams
Data-driven approach to decision making with expertise in support metrics, SLA management, and quality assurance
Experience building support processes, playbooks, and systems that scale with growth

Job Responsibility

Own and optimize the enterprise support experience, ensuring rapid response times, high-quality resolutions, and proactive engagement with our largest customers
Serve as the primary point of contact for complex enterprise escalations, coordinating cross-functional resources and driving issues to resolution with appropriate urgency and communication
Build, coach, and develop a high-performing team of enterprise support specialists who serve as trusted advisors to strategic accounts
Design and implement differentiated support offerings for enterprise customers, including dedicated support models, enhanced SLAs, and white-glove service programs
Collaborate closely with Customer Success, Account Management, Sales, Product, and Engineering teams to ensure seamless enterprise customer experiences and advocate for customer needs
Systematically capture and analyze enterprise customer feedback, translating insights into actionable improvements and product requirements
Establish and monitor enterprise support KPIs (CSAT, SLA adherence, escalation resolution time, etc.), drive continuous improvement, and report on team performance
Develop enterprise support playbooks, escalation protocols, and knowledge management systems that enable consistent, high-quality service delivery
Partner with the Director to implement AI-powered tools that enhance enterprise support efficiency while maintaining the high-touch, personalized service our enterprise customers expect
Drive support initiatives that directly impact enterprise NRR (Net Revenue Retention) and reduce churn through exceptional service delivery

What we offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental and vision coverage
Unlimited PTO policy
Monthly wellness stipend
In-office perks such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages
A relocation stipend may be available for those willing to relocate to a Checkr hub location

Fulltime

Head of Customer Support

This role will lead our Japan Customer Success team in servicing our Square sell...

Location

Japan , Tokyo

Salary:

Not provided

Block

Expiration Date

Until further notice

Requirements

Excellent written and verbal communication skills in both English and Japanese
4+ years of direct people management experience with a coaching mindset
Managed a team of 20+ individuals in a high volume environment
Experience building and scaling Customer Support teams (customer success, call center, sales/customer service operations), preferably in a fast-paced startup and/or tech environment
The ability to effectively influence and communicate to folks across a wide range of backgrounds, levels and teams
Creative problem-solving abilities, with a sense of calm under pressure
Evidence of quick, high-quality decision making, in the presence of multiple (sometimes conflicting) priorities
A strong sense of empathy and a love for helping people
A passion for Square and ensuring an outstanding customer experience

Job Responsibility

Lead the Japan Customer Success team providing a best-in-class customer service to our sellers across Japan
Set and drive the Customer Success strategy for Japan, and ensure alignment with the overall global strategy
Coach and mentor team members with a focus on fostering a culture of learning and curiosity, driving performance, professional development and upstream thinking
Accountable for all operational performance, budget management and continuous improvement in customer service, including the performance of our BPO Partners
Drive improvements in customer satisfaction, cross-selling/up-selling, and operational efficiency across all channels
Partner with central supporting teams (Quality, L&D, WFM, BPO, Product, BizOps, etc.) to ensure optimal, quality service to our sellers
Develop and lead strategic programmes to deliver continuous improvement
Support our central teams in the rollout of global initiatives
Treat Customer Success as a product at Square, brainstorming, iterating and improving on the customer experience
Help share best practices across international teams

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Senior Principal - Customer Success, Strategic Accounts

Senior Principal role in Customer Success for Strategic Accounts, focusing on bu...

Location

Australia , Sydney; Melbourne

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

12+ years in Customer Success, account management, consulting, or enterprise transformation, with a proven track record managing the largest, most complex strategic customers
Fluent Korean Speaking
Executive presence and experience delivering solutions at the SVP/C-level for Fortune 500/global enterprise customers
Demonstrated success in leading transformational initiatives that drive measurable customer outcomes (e.g., differentiated use cases, efficiency savings, accelerated growth and business outcomes (e.g., platform adoption, expansion, retention)
Experience with AI and digital transformation in enterprise environments
Strong understanding of Jira, Confluence, and Atlassian solution use cases, with the ability to advise on solution trade-offs and best practices
Proficiency with Customer Success Planning frameworks
experience using Gainsight, Salesforce, Tableau, or similar tools
Excellent problem-solving, communication, and stakeholder management skills

Job Responsibility

Executive Engagement & Trusted Advisor: Build and maintain trusted relationships with C-suite and senior executives, ensuring Atlassian is positioned as a strategic partner in their digital and AI transformation journeys
Outcome-Driven Success: Accelerate product adoption and deliver verifiable business outcomes, focusing on measurable value realization and expansion across global teams
Strategic Success Planning: Lead the development and execution of Customer Success Plans (CSPs) that align with customer business goals, including regular check-ins, QBRs, and strategic planning sessions. Leverage CSPs as a vehicle for driving adoption, retention, and expansion
Complex Program Leadership: Guide customers and internal teams through complex implementation and transformation initiatives, often involving multiple partners and stakeholders
AI & Emerging Tech Enablement: Advise customers on leveraging Atlassian’s AI and emerging technologies to enhance their strategies and operations
Risk Mitigation: Proactively identify risks, escalate issues, and drive mitigation strategies in partnership with account teams
Voice of the Customer: Serve as the customer advocate internally, providing actionable feedback to improve Atlassian’s products, services, and customer experience
Cross-Functional Collaboration: Partner with sales, product, support, and advisory services to deliver a seamless customer experience and maximize business value

What we offer

Health and wellbeing resources
paid volunteer days
a wide range of perks and benefits designed to support you, your family and to help you engage with your local community

Fulltime

Infrastructure Tech Lead Analyst

The Infrastructure Tech Lead Analyst role is accountable for Middleware Web Host...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

9-12 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement
Ability to communicate technical concepts to non-technical audience
Ability to work with virtual and in-person teams, and work under pressure or to a deadline
Experience in a Financial Services or large complex and/or global environment preferred
Effective written and verbal communication skills
Effective analytic/diagnostic skills
Bachelor’s/University degree or equivalent experience
Good in WebSphere Application Server support, IBM HTTP Server, Tomcat, Apache HTTP server and Weblogic
Good knowledge of Load Balancer and Firewall knowledge
Cloud technology understanding

Job Responsibility

Manage day-to-day operational support and 24x7 out of office support of 2500+ Webhosting instances
Coordinate strategic and customer initiatives to maintain service availability
Maintain sector risk and compliance posture
Participate in sector technology initiatives
Plan, install, and maintain webhosting products
Interface with outside vendors to coordinate software problem resolution
Perform system performance monitoring and tuning
Participate in capacity planning and products configurations
Provide technical support to systems development and data center operations personnel
Develop procedures and standards for operations personnel

Fulltime

Digital Tech Lead SBL (Security Based Lending)

The Digital S/W Engineer Group Mgr is accountable for management of complex/crit...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years of relevant experience in a product line management, e-commerce, and/or strategic planning role
Significant experience building complex business and/or transactional models
Has thrived and succeeded in delivering high quality technology products / services in a high growth environment where priorities shift rapidly
Ability to use hard data and metrics to back up assumptions and develop business cases
First-class leadership and influencing skills, including experience managing a Tech Team
Demonstrated interpersonal and talent management skills, including the ability to identify and develop product management talent
Bachelor’s/University degree, Master’s degree preferred

Job Responsibility

Demonstrate the ability to attract senior talent and multiple functions from inside and outside of company
Teach others how to set high organizational performance standards, determine performance measures and goals and establish a leadership bar
Recognize trends for larger-scale development needs within and across teams and builds plans to develop skills
Audit department goals to ensure alignment with broader organizational goals
Develop and communicate department vision that supports the broader organizational vision
Lead the development, implementation, and delivery of successful large-scale, critical and/or difficult software efforts involving significant work
Think in terms of architecture, not just code
Influence your team’s technical and business strategy by making insightful contributions to team priorities and approach
Able to communicate your ideas effectively to achieve the right outcome for your team and customer
Lead design reviews for your team and actively participate in design reviews of related software or other team software at your location

Fulltime

Testing Sr Tech Lead Analyst

Location

India , Chennai; Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years experience in an IT Quality role with commensurate experience in people management
Substantial experience in a senior technology or leadership role
Developed communication skills to negotiate with others at a senior level
Proven understanding of testing processes
In depth understanding of the Systems Development Lifecycle and solid experience in several phases of systems development, preferably in testing program management
Must demonstrate confidence in their abilities
excellent communication skills
negotiation skills
a consistent commitment to getting the job done
and the ability to collaborate as both a leader and a team member

Job Responsibility

Supports efforts focused on testing deliverables across the entire software development lifecycle from inception through implementation including management interaction
Supports Business Strategies & Policies by association with the respective Test Management/Project Mgmt to drive execution of testing methodology in the development and implementation of comprehensive test plans for effectively validating the functionality of the projects to which they are assigned
Assesses testing functions to ensure successful deployment of new systems and applications and related enhancements
Follows latest trends in testing and adapts them for application within own job and the business
Modifies existing testing programs for use within the function or develops new testing programs
Influences senior leadership team if and when process changes are needed
Has impact on the IT testing through contribution to technical direction and strategy
Influences and negotiates with senior leaders (across functions)
may communicate with external parties
Evaluates direct performance and considerable importance is given to recommendations made for pay increases, hiring, terminations and other personnel actions

What we offer

Equal opportunity employer
Accessibility accommodations
Global benefits.

Fulltime

Strategic Projects Lead, GTM

We’re hiring a high-agency operator to join the Office of the President of GTM a...

Location

United States , San Francisco

Salary:

162000.00 - 193000.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

You’re a versatile problem solver, comfortable jumping into unfamiliar spaces, learning fast, and driving clarity and momentum. You can handle multiple priorities at once.
You’re a force multiplier able to step into complex, high-impact initiatives and provide leverage to senior leaders by driving them forward with focus and autonomy.
You bring a structured approach to messy problems, and can navigate ambiguity while keeping stakeholders aligned.
You’re a strong communicator and collaborator, able to influence without authority and build trust across functions and levels.
You use data as a tool to drive clarity, challenge assumptions, and shape smarter decisions.
You’re excited about the exposure, complexity, and challenge this role provides and motivated by driving tangible outcomes for the business.
You have curiosity and enthusiasm for using AI tools to drive efficiency and scale work.
You’re low-ego, action-oriented, and thrive in fast-paced, high-autonomy environments.
8+ years of combined experience as a strategic generalist (management consulting, business operations, GTM strategy). Prior experience operating in a high-growth tech environment strongly preferred.
Experience working directly with senior executives and cross-functional teams

Job Responsibility

Drive strategic initiatives: Own and execute high-priority GTM initiatives, partnering with functional leaders to support priority projects and accelerate progress where needed.
Serve as a trusted thought partner to GTM executives: Help senior leaders navigate complex issues, structure their thinking, and drive toward clear, high-impact decisions.
Fix and modernize broken processes: Identify outdated or inefficient ways of working across GTM. Propose smarter approaches, pilot improvements (especially with AI) and support scale-up.
Run operational inspections: Dive into performance trends, pipeline data, Gong calls, and customer journeys to uncover gaps, patterns, and insights that drive better decisions and execution.
Craft executive-ready communications: Help GTM leaders distill and package their strategies into internal narratives and external presentations, including org-wide updates, strategic initiative briefs, board content and leadership presentations.
Enable cross-functional coordination: Facilitate alignment and collaboration across Sales, Marketing, CS, Support, Ops, and Growth, especially in ambiguous or fast-moving areas.

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family

Fulltime

Manager, Customer Care

The Customer Care Manager leads the Americas-based side of GoFundMe’s global Car...

Location

United States , Chicago

Salary:

96000.00 - 144000.00 USD / Year

GoFundMe

Expiration Date

Until further notice

Requirements

Mission-driven: deep empathy for customers and a passion for helping people
Leader of leaders: ability to manage, empower, and develop managers
Customer-first advocate: apply a customer-centric mindset in decision making
Operational excellence mindset: obsessed with continuous improvement, scaling processes, and creating clarity
Data-driven & analytical: comfortable utilizing data insights and driving metric results
High emotional intelligence: empathetic leader who models calm decision-making and builds trust
Skilled communicator: effective communicator with ability to influence and adapt style
Resilient & adaptable: comfortable navigating ambiguity, rapid change, and high-growth environments
Collaborative & inclusive: skilled at building cross-functional partnerships
6+ years in customer support or customer operations

Job Responsibility

Lead the day-to-day regional operations, independently making judgment calls, & strategic decisions
Co-own & strategically drive Care’s performance metric outcomes
Demonstrate extreme ownership in curating weekly & monthly KPI assessments
Constantly challenge the status quo, seeking continuous improvement in workflows, processes, & tooling
Act as a regional escalation point for high-risk or sensitive customer issues
Own recruiting efforts, alongside cross-functional partners, as it relates to region
Spearhead recurring team meetings & communications
Partner with global head to help inform Care’s global vision & strategy
Help to bring Care’s vision to life in the day-to-day
Own creation of a region-based strategy & execution for Care

What we offer

Competitive pay
Comprehensive healthcare benefits
Financial assistance for things like hybrid work, family planning
Generous parental leave
Flexible time-off policies
Mental health and wellness resources
Learning, development, and recognition programs

Fulltime

Tech Strategic Customer Support Lead

Vodafone

Location:
Egypt , Giza

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 04, 2026

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