Tech Specialist 3 Job at M.C. Dean, Inc (Charleston)

Vehicle Tech Line Specialist

As a Tech Line Specialist, you will be an essential member of the Customer Deplo...

Location

United States , Garden Grove

Salary:

70000.00 - 100000.00 USD / Year

Harbinger Motors

Expiration Date

Until further notice

Requirements

3+ years’ work experience in customer service
Experience in automotive repair
Graduation from high school or equivalent
Natural ability to interface with many different people from many different technical disciplines and operate with them seamlessly
Ability to self-start, manage, and execute to completion given tasks with varying levels of advance information given in various written and verbal formats
Valid driver’s license required
Ability to think outside the box and find creative solutions to complex problems
Ability to travel as required
A creative curiosity, collaborative work ethic, hardworking enthusiasm
Excellent communication skills and team working tendencies

Job Responsibility

Customer fleet technical support
Answer our Technical Support Line and see customers through to resolution with problems
Manage tier 1 support on our web portal
Help develop and refine our issue tracking systems and process
Track and automate reports on metrics related to customer service success
Contribute to ongoing creation of FAQ to guide other team members in your function and make customer support easier and faster
Help with service parts fulfillment process
Training others on how to use the tools you are mastering
Expect 10% travel

What we offer

Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
Early-stage Stock Options
Robust Retirement Savings (401k, HSA, FSA)
Generous Paid Time Off (PTO) & Parental Leave
Annual Vacation Bonus
Wellness & Fertility Benefits
Cell Phone Stipend
Complimentary Meals & Stocked Kitchens

Fulltime

Sportsbook Product Specialist

As a SB Product Specialist, you will ensure the development of the product verti...

Location

Colombia , Bogotá

Salary:

Not provided

Easygo Gaming

Expiration Date

Until further notice

Requirements

Must be proficient in English and have excellent comms skills, both written and verbal
Minimum of 3 years’ experience working in the gaming or digital industry
Experience of working with tech platforms and product development
Motivated, hardworking, able to manage self and other tasks to meet required deadlines
Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Air table & Intercom
Attention to detail

Job Responsibility

Monitoring of market performance vs GGR requirements
Monitoring of SB market performance and guidance to the SB trading team to improve the results according to the local needs
Events and markets localization to ensure the max offer
Provide Sports Promotional strategy to Mkt team
Support CS escalations
SB constant local operators benchmarks
Commercial discussions current SB vendor that can boost our current offer

What we offer

Flexible working hours
Life insurance coverage
Medical Insurance
Additional vacation days
7 personal days off per year
Office amenities
Birthday gift card
Team socials and ad-hoc get-togethers, and events for you to get involved in (if you wish)
Annual training and development budget

Recruiter & Interview Specialist

Remotivate is a global, remote-first recruitment agency helping online businesse...

Location

Salary:

1500.00 - 2000.00 USD / Month

RemotivateJobs

Expiration Date

Until further notice

Requirements

3+ years in recruitment (focus on non-tech roles)
Strong interviewing and client management experience
Excellent spoken and written English
Organized, process-driven, and self-motivated

Job Responsibility

Partner with clients to define roles and hiring goals
Conduct structured interviews in English with global candidates
Evaluate candidate fit and prepare detailed reports
Manage client communication throughout the process
Collaborate with our sourcing and operations teams

What we offer

Growth Opportunities
Collaborative Team
Health Reimbursement
Learning & Development

Fulltime

Implementation Specialist

You are a detail-driven, tech-savvy Implementation Specialist who ensures every ...

Location

Philippines; Indonesia

Salary:

Not provided

FrankieOne

Expiration Date

Until further notice

Requirements

3+ years experience in implementation, onboarding, project coordination or a similar role in a SaaS or tech start-up environment
A proven track record of successfully onboarding customers to a complex or configurable product
Delivered training sessions, run workshops and supported customers through technical or operational setup steps
Developed a strong understanding of how technology solves customer problems and how to translate requirements into configuration
Demonstrated excellent organisation, attention to detail and ability to keep multiple projects on track
Built strong interpersonal skills with an engaging, consultative communication style
Enjoyed collaborating with high-performing teams and contributing to process improvement

Job Responsibility

Own the onboarding process for small–mid-market customers, ensuring every project is delivered on time, in scope and with an exceptional client experience
Work hands-on with customers through requirements gathering, configuration workshops, environment setup, product walkthroughs and training
Translate customer needs into practical implementation steps and guide them confidently through technical decisions
Follow and improve our implementation playbooks, ensuring a consistent, scalable experience
Proactively foresee blockers, manage risks, and keep stakeholders aligned across the onboarding lifecycle
Work closely with our technical teams to ensure accurate configuration, integration pathways and platform setup based on what was scoped with the customer
Validate that environments are functioning as expected before go-live
Partner with Customer Success to hand over customers smoothly at the end of onboarding
Work with Sales to validate solution scoping and with Product to surface customer-led insights and opportunities for improvement
Keep customers informed, engaged and confident at every stage

Fulltime

Billing Tech Support Specialist

Prompt is revolutionizing healthcare by delivering highly automated and modern s...

Location

Salary:

24.00 - 28.00 USD / Hour

Prompt

Expiration Date

Until further notice

Requirements

3+ years of relevant experience in customer-facing functions such as tech support or similar customer facing experience
Medical billing background required- Physical Therapy billing strongly preferred
Experience in any function of clinical development or medical billing operations (clinical operations, data management, biostatistics, system management, information management, medical monitoring, RCM follow up, claim review and submission, etc.)
Must have a highly analytical mindset and with superior ability to troubleshoot/test use cases and issues in software
Proactive, self-motivated and self-directed, with the ability to learn quickly and autonomously
Ability to multitask, keep records, prepare reports, and follow specific instructions
Proficient in MS Excel
Exceptional written and verbal communication skills
Eagerness to learn and adopt software

Job Responsibility

Respond to customer questions and requests regarding RCM and billing software questions via email using our help desk platform to help them find solutions to their inquiries in an accurate and efficient manner
Triage tickets, perform escalations to appropriate teams, and provide all necessary details to ensure the teams are equipped to assist the customer
Support engineering ticket creation, review and prioritization
Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations
Improve and advocate for customer experience by identifying opportunities to enhance our product and service features

What we offer

Bonus potential with exceptional performance
Remote/hybrid environment
Potential equity compensation for outstanding performance
Flexible PTO
Company-wide sponsored lunches
Company paid disability and life insurance benefits
Company paid family and medical leave
Medical, dental, and vision insurance benefits
Discounted pet insurance
FSA/DCA and commuter benefits

Fulltime

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