Tech Services Ticket Administrator

The Tech Services Ticket Administrator plays a crucial role in ensuring the efficient and effective handling of Tech Services requests within the organisation. This position is responsible for managing the ticketing system, triaging incoming issues, ensuring issues are accurately document and progressed within SLA’s and coordinating resolutions with technical staff. The administrator acts as a central point of contact for employees experiencing technical difficulties, maintaining accurate records and facilitating timely support responses. MJ Quinn is committed to continuous personal and professional development. You’ll be fully supported through our training enablement programme, giving you the freedom to learn, upskill, and pursue relevant technologies and certifications. If you’re motivated, curious, and willing to invest in your own development, you’ll have the backing to learn and grow your expertise. Working closely with colleagues across Tech Services and the wider business, you’ll act as a trusted point of contact — combining communication excellence with a pragmatic, service‑focused approach that supports MJ Quinn’s objectives.