Tech Rx In-Office Support Specialist, CVS Health

CVS Health

Location:
United States, Scottsdale, Arizona

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

22.59 - 49.04 USD / Hour

Save Job

Apply Position

Job Description:

As a Tech Rx In-Office Support Specialist, you will serve as a frontline resource, providing on-site technical support for CVS Health colleagues. This role involves troubleshooting hardware and software issues, assisting with device deployments, and ensuring efficient IT operations in the office.

Job Responsibility:

Password resets for various platforms and systems
Operating system upgrade failures (Windows and macOS)
Hardware and peripheral issues including broken or unresponsive devices
OD (Operating Directory) issues, including access, syncing, or authentication problems
Provide Tier 1 and Tier 2 technical support via help desk software, email, phone, or in-person
Provide in-person technical support for desktops, laptops, and mobile devices (Windows, macOS, iPhones, iPads)
Diagnose and resolve hardware and software problems efficiently
Support device deployments, configurations, and user onboarding
Escalate complex issues to the appropriate teams as needed
Support end-user software installations, updates, and license management
Assist with onboarding/offboarding tasks such as device setup and user account provisioning
Accurately document issues, resolutions, and follow-up steps in the ticketing system
Manage device returns, refresh projects, and upgrades
Ensure timely assistance, being punctual and reliable
Work effectively in a team environment, sharing knowledge and collaborating with colleagues
Multi-task in high-demand situations, assisting multiple users when necessary
Acknowledge and engage users waiting for support, creating a comfortable and professional workspace
Maintain a clean and organized work area to enhance productivity

Requirements:

Experience in desktop support, IT helpdesk, or related technical roles
Excellent problem-solving, communication and customer service skills
Ability to work independently and in a team setting
Organized, detail-oriented, and capable of handling multiple tasks efficiently
Experience with enterprise security tools, VPNs, and single sign-on (SSO) systems
Strong understanding of Windows 10/11 and macOS troubleshooting
Active Directory and/or Azure AD
Mobile Device Management (MDM) platforms like Jamf, Intune, or Kandji
3+ years of technical support experience in an IT environment
3+ years of proven experience with Windows operating systems, Microsoft Office Suite, Networking/VPN, Active Directory, and Multi-Factor Authentication (MFA)

Nice to have:

CompTIA certifications
Experience with Macs
Bachelor’s degree

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
August 16, 2025

Expiration:
August 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Tech Rx In-Office Support Specialist