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We’re looking for a TechSupport Engineer based out of our London office. This is a hybrid role - 4 days per week on-site and one day working from home.
Job Responsibility
Device lifecycle management: assist with laptop procurement, setup, returns, and secure wiping
Office IT support: provide on-hand support to our colleagues in our London office
AV support: ensure meeting rooms and AV equipment are running reliably
End-user support: handle inbound support requests and be a friendly first point of contact for the team
Onboarding: run IT onboarding calls for new joiners
New IT projects: contribute to Tech Ops initiatives
Automation and tooling: build automations and Slack bots to streamline repetitive work
Documentation: write and maintain clear internal IT documentation and guides
Requirements
A friendly, end-user focused attitude
Strong organisational skills and a proactive mindset
Comfort with common IT fundamentals (macOS, networking basics, SaaS tooling)
A willingness to learn new tools and technologies quickly
Clear written and verbal communication skills
Nice to have
Prior experience in a high growth / startup environment
Experience in a customer or public-facing role
Familiarity with bash scripting
What we offer
Stock options
Extraordinary team
Annual company off-sites
Learning & development through annual discretionary stipend
Social travel annual discretionary stipend
Co-working monthly stipend (if not near main hubs)