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The Tech & Netwk Build Sr Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Job Responsibility:
Participates in internet development initiatives
Develops understanding of high-volume self-service internet applications in the financial industry and associated multi-disciplinary domain knowledge (customer service, operations and marketing) to drive continual improvement in deployment processes
Interfaces with junior business partners, vendors and any other stakeholders driving internet initiatives
Communicates progress to manager
Ensures the best client implementation experience in all host to host projects by completing all assigned internal and external project related activities for a timely and smooth delivery
Handles less complex client concerns where able and escalate critical issues
Able to prioritize multiple projects, closely monitors progress and follows up accordingly
Able to leverage technology resources to pull metrics
Performs other duties as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Day to day management of a portfolio of electronic banking projects
Ensuring that all projects are governed to meet our ISO Quality Standards and Audit criteria
Build great external client relationships, and internal partnerships with supporting parts of the organisation
Contribute and participate in process re-engineering activities to ensure we continue to strive forwards in terms of quality and efficiency in everything we do
Requirements:
2-5 years relevant experience
Technology or application/ systems experience
Results orientation – evidence of proactively driving projects to conclusion
Excellent communication skills
Organizational and planning skills
Negotiation, decision making and problem solving skills
Ability to manage high workload within a pressurized environment
Flexibility – ability to manage a varying workload (ie, volume, complexity and composition)
Ability to manage complex integration solutions, working alongside Technical and Technology teams
Excellent work ethic – willingness to take a “hands on” approach to ensuring all elements of the solution are delivered as specified
Attention to detail and experience of working in a controlled environment
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