Tech Lead

• Mainly responsible for integrating ScienceLogic with SolarWinds, DB, Storage, Backup related OEM tools for event management and making ScienceLogic Manager
• Highly proficient in creating custom monitoring, event policy creation and suppression, event correlation in ScienceLogic
• Highly proficient in creating service maps and relationship topology in ScienceLogic
• Integration with ITSM tools preferably ServiceNow/ BMC Helix for CMDB, Incident and Change request
• Develop custom dashboards to monitor and alert critical business applications to catch an issue before the impact
• Develop custom reports for SLA reporting in case OOB reports don't suffice
• Knowledge on basic Python/ Low code no code scripting to create and support custom monitoring, Run book automation
• Knowledge on MySQL database and queries for fetching backend data
• Installation/upgrade of ScienceLogic tool on premises
• Integration & Monitoring of Public Cloud like Azure, AWS, GCP with Sciencelogic
• Provides periodic off hours on call support for escalations on production and preprod environments
• Participate in discussions for applications' performance and infrastructure outage incidents to provide solutions
• Responsible for maintaining 99.9% SLA for tools, availability, and monitoring

• A Bachelor's or Higher Degree is the minimum entry required for the position
• Skill Set : SolarWinds Server Configuration Monitor
• Total Experience : 5.00 to 8.00 Years
• 7+ years of experience on Monitoring Tools & AIOps with hands on experience preferably on ScienceLogic tool for more than 3 years
• Lead the implementation of proposed tools (for respective customers) in collaboration with respective practices
• Working knowledge on monitoring and ITIL best practices
• Experience and understanding of customers' business and technical processes, procedures and run books to identify opportunities for automation
• Team Management involves team building, training, certification, operations, and support
• Able to create High Level Design Documents, ARS, SOW, implementation documentation
• Experience developing solutions and conceptual and logical system design for integrations and automation
• Administration: Installing, patching, upgrading, and configuring SolarWinds modules (NPM, SAM, NCM, NTA, VMAN)
• Monitoring & Alerting: Creating, tuning, and maintaining alert actions, reports, and custom dashboards
• Infrastructure Management: Onboarding new network devices, servers, and applications into the monitoring system
• Troubleshooting: Acting as a subject matter expert (SME) to diagnose complex network/system performance issues
• Integration & Scripting: Using SNMP, REST API, and SQL/SWQL for integrations with IT tools (e.g., BMC Remedy, Ivanti)
• automate infrastructure provisioning and configuration using Terraform, Ansible, and PowerShell
• Provide advanced troubleshooting for Microsoft Hyper V, VMware virtual environments, Azure IaaS, and hybrid Windows workloads
• Collaborate with security, application, and networking teams to ensure compliance and successful cutover
• Hands on expertise with Azure cloud services (VM migration, networking, storage, hybrid connectivity)
• Experience: Generally, 3–10+ years in network monitoring, system administration, or IT operations
• Technical Skills: Proficiency in OS platforms (Windows/Linux), networking fundamentals (SNMP, WMI, TCP/IP), and SQL

Certifications: SolarWinds Certified Professional (SCP) is often preferred