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Tech Lead, Player Support

Finland, Helsinki · Job Posted January 04, 2026
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Job Description

We are looking for experienced Tech Lead to join our Player Care team at Supercell. Our team develops systems, tools, platforms, and services for our Player Support and game teams ranging from LLM-powered chatbots and automation tools to real-time content filtering systems and large-scale data pipelines processing billions of game events daily. A key part of this role is leading and managing an external development team. You will take technical ownership of the architecture behind our Player Support systems and guide the work of external developers, both in-house and remote, ensuring that our systems are reliable, scalable, and meet the needs of our players and support agents.

Job Responsibility

  • Lead and manage external developers working both in-house and remotely, leading by example
  • Provide technical guidance and mentorship to the engineering team
  • Design, implement, and maintain scalable, highly available, and secure systems written in various programming languages
  • Plan, execute, and oversee projects aimed at improving technologies and processes that enhance the experiences of both players and support agents
  • Oversee cloud platform operations, ensuring the performance and reliability of Player Support systems
  • Participate in a rotating on-call duty to provide 24/7 support for critical systems

Requirements

  • Background in designing, developing, operating, and maintaining production systems
  • Proven experience in leading software development projects and managing engineering teams
  • Excellent programming skills with at least 5 years of experience in server-side development in one or more of the following: NodeJS, Go, Python, or Java
  • Familiarity with modern AI technologies and LLM-powered systems
  • Ability to convey complex technical concepts to non-technical stakeholders
  • Ability to manage priorities and tight deadlines with incomplete data
  • Ability to think clearly under pressure
  • Extensive experience with cloud computing platforms, preferably AWS
  • Enthusiasm for games

What we offer

Relocation support for candidate and family

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