Tech Lead Manager - Agents Job at Perplexity (San Francisco)

Product Partnerships Lead

In this role you will foster win–win partnerships between Atlassian and third pa...

Location

Salary:

185400.00 - 290225.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

7+ years of relevant work experience in product, partnerships, or technical roles in a software or IT company
Experience working with partners across the tech industry, including hyperscalers, core systems of record and AI-first Startups
Exceptional relationship-building and communication skills at all levels, from C-level executives to technical practitioners
Ability to drive deals forward & negotiate core terms for Atlassian
Experience with complex commercial agreements
Self-motivated and excited to roll up your sleeves to GSD
Strong organizational and analytical skills
Bring creative solutions to challenging problems
Comfortable with change and ambiguity in fast-evolving domains such as AI
Willingness and ability to travel (roughly twice a quarter)

Job Responsibility

Foster win–win partnerships between Atlassian and third parties to drive deeper engagement and growth across our product ecosystem
Develop strategic alliances in AI, including partnerships around multi-agent architectures, MCP servers, orchestration layers, and model providers
Maintain direct and active relationships with partners, including proactively resolving business and technical issues and serving as an internal advocate
Define partner requirements, produce qualitative and quantitative analysis of performance, aggregate feedback, and explore new strategic opportunities to inform our product roadmap
Identify opportunities for Atlassian to integrate with third party AI products that align with our mission of unleashing the potential of every team
Establish senior-level relationships internally and externally, with the ability to influence direction in product, platform, and GTM strategies
Work cross-functionally with internal stakeholders, especially product, marketing, and engineering, to deliver success for partners, Atlassian, and our customers
Prioritize your work, balancing longer-term strategy with immediate execution

What we offer

Health and wellbeing resources
Paid volunteer days

Manager, Customer Support

As the Manager, Customer Support, you'll lead the leads—managing 3-5 offshore te...

Location

United States

Salary:

118200.00 - 139440.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

5+ years of people management experience with at least 3+ years managing manager-level direct reports (team leads, supervisors, or shift managers) in customer support, service operations, or similar user-facing teams, ideally in a tech-forward or high-growth environment
Experience managing offshore teams in the Philippines or similar Asia-Pacific markets required, including managing teams working US business hours across significant time zones with cultural awareness and strong remote leadership practices
Available for flexible hours including early morning shift coverage, sometimes starting as early as 6am for team meetings, handoffs, and operational support
Proven operator who has owned team performance, designed workflows, and improved processes using data and user feedback
Experienced working with Zendesk for daily operations and using data visualization tools (Sigma, Tableau, or Looker) to monitor performance, analyze trends, and inform decision-making
Strong pattern recognition skills—able to identify recurring operational issues from support data, connect them to broader trends, and translate insights into actionable recommendations for product, marketing, and cross-functional teams
Skilled at guiding teams through significant change—new tools, new processes, new expectations—with clarity, empathy, and structured change management
Experienced at building mechanisms to track KPIs (CSAT, SLAs, productivity, cost per contact), measure user satisfaction, and drive continuous improvement
Clear communicator who provides context, sets expectations, and delivers direct, actionable feedback to managers and team members
Hands-on leader who can flex across levels: coaching individual contributors, developing leads, running daily operations, and contributing to cross-functional strategy

Job Responsibility

Lead and develop a team of 3-5 offshore customer support leads (manager-level reports) who oversee chat and email support operations across distributed teams
Provide early morning shift coverage and leadership presence, ensuring smooth handoffs and operational continuity across time zones
Establish clear expectations, KPIs (e.g., CSAT, first reply and resolution SLAs, productivity), and operating rhythms that improve team performance and user satisfaction
Build and maintain mechanisms that track key metrics, surface issues early, and support continuous improvement across processes and workflows
Identify patterns from day-to-day operations and user feedback, translating them into insights and recommendations for product, marketing, supply chain, and operations teams
Guide the thoughtful adoption of AI and automation, including creation and maintenance of knowledge systems and SOPs for both human agents and AI copilots
Partner with Product, Engineering, and Operations to escalate issues, share insights, and ensure support feedback shapes product and experience improvements
Own capacity planning, scheduling, and resource allocation to ensure coverage and performance during periods of rapid growth
Coach and develop support specialists and leads, creating accountability systems and growth paths that raise overall team capability
Champion the voice of the customer by surfacing trends, insights, and actionable feedback that inform product and business decisions

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

UFS NAM AI Transformation Project Manager

UFS North America is entering a multi-year AI-driven transformation that will re...

Location

United States , Hoboken

Salary:

99760.00 - 149640.00 USD / Year

Unilever

Expiration Date

Until further notice

Requirements

Bachelor’s or master’s degree in Business Management, Information Systems, Engineering, or related fields
5–10 years in digital/AI transformation, program management, CRM projects, or commercial systems implementation
Experience in large-scale cross-functional program delivery
Background in Salesforce & Adobe ecosystem strongly preferred (CRM, Marketing Cloud, Data Cloud, Marketo, AEM, Experience Manager)
Exceptional project orchestration skills—able to manage multiple complex initiatives simultaneously
Strong understanding of AI-enabled commercial models (marketing intelligence, lead management, ABM, corporate intelligent agents)
Familiarity with data platforms, CDPs, CRM, marketing automation, and integration concepts
Excellent communication and stakeholder management
can influence senior leaders
Strong analytical skills and comfort with KPI design, dashboards, and business impact measurement

Job Responsibility

Translate global AI vision into a North America AI activation roadmap across Intelligent Marketing, ABM, lead management, chef engagement, sales enablement and loyalty
Prioritize initiatives based on business value, technical readiness, and operator impact
Build and maintain the AI capability roadmap spanning data layer, agentic layer, application layer and experience layer
Establish governance structures, operating rhythms, and decision-making mechanisms to ensure timely delivery
Create project plans, risk logs, dependency maps, and budget tracking for all AI-related programs
Ensure OTIF delivery across global product squads, local digital teams, IT, and business stakeholders
Serve as the primary liaison between Global AI Product Teams and North America business units
Drive alignment between Sales, Marketing, Culinary, IT, Data, and Operations to ensure AI models and workflows reflect real operator needs
Manage communication plans, training plans, and change readiness across all functions
Translate global capabilities (AI agents, intent scoring, personalization engines, loyalty automation, ABM orchestration) into North America market use cases

What we offer

Bonus eligible
Long-Term Incentive (LTI) eligible
Eligible to participate in benefits plan
Health insurance (including prescription drug, dental, and vision coverage)
Retirement savings benefits
Life insurance and disability benefits
Parental leave
Sick leave
Paid vacation and holidays
Access to numerous voluntary benefits

Fulltime

New

Deep Research Agent Tech Lead

Scale AI is seeking a highly technical and strategic Staff / Senior Staff Machin...

Location

United States , San Francisco; New York

Salary:

252000.00 - 315000.00 USD / Year

Scale

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Electrical Engineering, a related field, or equivalent practical experience
8+ years of experience in software development, with at least 6 years focused on Machine Learning, Deep Learning, or Applied Research in a production environment
2+ years of experience in a formal or informal Technical Leadership role (Team Lead, Tech Lead) with a focus on setting technical direction for a domain
Deep expertise in Generative AI and Large Language Models (LLMs)
Demonstrated experience designing, building, and deploying AI Agents or complex Agentic systems in production at scale
Experience with large-scale distributed systems and real-time data processing

Job Responsibility

Set the Technical Roadmap: Define and own the technical strategy, architecture, and roadmap for Deep Research Agents for the Enterprise, ensuring alignment with Scale AI’s overall AI strategy and business goals
Drive Breakthrough Research to Production: Lead the end-to-end development, from initial research to production deployment, to landing on customer impact, with a focus on integrating diverse data modalities
Advanced Knowledge Retrieval: Architect and implement state-of-the-art retrieval systems to ensure the agents provide accurate and comprehensive answers from public and proprietary data sources from enterprises
Data analysis: Design and champion the development of data analysis agents that accurately translate complex natural language queries into executable SQL/code against diverse enterprise data schemas
Multimodal Intelligence: Lead the integration of Multimodal AI capabilities to process and extract structured information from visual documents, tables, and forms, enriching the agent's knowledge base
Architecture & Design: Design and champion highly scalable, reliable, and low-latency infrastructure and frameworks for building, orchestrating, and evaluating multi-agent systems at enterprise scale
Technical Excellence: Serve as the technical authority for the team, leading design reviews, defining ML engineering best practices, and ensuring code quality, security, and operational excellence for all agent systems
Lead and Mentor: Technically lead and mentor a team of Machine Learning Engineers and Research Scientists, fostering a culture of innovation, rigorous engineering, rapid iteration, and technical depth
Recruiting & Growth: Partner with management to hire, onboard, and grow top-tier talent, helping to shape the long-term structure and capabilities of the team
Cross-Functional Influence: Collaborate effectively with Product Managers, Data Scientists, and other engineering/science teams to translate ambiguous, high-level business problems into concrete, executable technical specifications and impactful agent solutions

What we offer

Comprehensive health, dental and vision coverage
retirement benefits
a learning and development stipend
generous PTO

Fulltime

Senior Manager, Sales Operations & Enablement

We are looking for an exceptional Senior Manager, Sales Operations & Enablement ...

Location

United Kingdom , Brighton

Salary:

Not provided

Capital on Tap

Expiration Date

Until further notice

Requirements

5+ years of progressive experience in a strategic Sales Operations and/or Sales Enablement role, preferably within a high-growth or high-performance sales environment
Demonstrated expertise in HubSpot and a strong familiarity with the modern sales tech landscape
A proven track record of managing and leading complex, multi-stakeholder projects simultaneously
Exceptional strategic thinking, analytical skills, and superior communication capabilities
A self-starter who is adept at managing change and influencing outcomes across various teams without direct reporting lines

Job Responsibility

Strategy & Definition: Drive and define the overarching sales enablement strategy, ensuring alignment with global sales objectives and overall business goals
Cross-Functional Influence: Work deeply with senior leaders in Sales, Marketing, Product, People and Growth to ensure processes, content, and strategies are fully aligned and optimised end-to-end
Change Management: Act as a critical agent of change, managing complex, high-impact projects from ideation to successful completion across multiple, often competing, stakeholder groups
Managing a small team of two who will be instrumental in helping you achieve the above
Technology Management: Expertly evaluate, select, implement, and maintain the entire sales technology stack (including HubSpot, Jira, Looker etc)
ROI Analysis: Serve as the subject matter expert on all system functionality and integrations, constantly analysing usage metrics and measuring the ROI of all technology investments
Data & Insights: Conduct deep, data-driven analysis to identify critical knowledge, skill, or process gaps. Translate complex findings into actionable insights and strategic recommendations for senior leadership
Content Lifecycle: Oversee the entire sales content lifecycle, from defining content needs to creating customised assets and measuring their effectiveness at each buyer stage
Training Design: Design and deliver advanced, modern training and coaching programmes focused on high-value topics (e.g., value-based selling, advanced objection handling, competitive positioning)
Manager Coaching: Directly coach and enable sales managers on how to effectively coach and develop their own teams, ensuring skills and knowledge transfer is leveraged across the organisation

What we offer

Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan

New

Lead Architect

As the Lead Architect for the Future of Work program, you are the technical mast...

Location

Netherlands , Amsterdam/Rotterdam

Salary:

Not provided

BASIC/DEPT®

Expiration Date

Until further notice

Requirements

Enterprise Architecture: Designed and owned scalable, distributed systems in cloud-native environments (preferably Google Cloud Platform)
AI Experience: Built multi-agent, LLM-powered workflows using tools like LangGraph and Vertex AI (incl. Google Gemini)
Data & Context Systems: Experience with vector search, semantic memory, and large-scale data platforms (e.g., BigQuery)
Security & Identity: Implemented secure, multi-tenant architectures with strong identity and access controls (e.g., Okta)
AI-Native Leadership: Led senior engineers using AI-assisted development and modern CI/CD (e.g., GitHub Actions)
Technical Decision-Making: Acted as final technical authority, aligning architecture with product vision and delivery goals

Job Responsibility

Systemic Architecture: Design and oversee the end-to-end AI Orchestration System, ensuring seamless integration between the 'Shared Brain' (Context Hub), multi-agent orchestration (LangGraph), and third-party tool ecosystems
Technical Authority: Manage the Tech Leads and Lead Engineers within the PODs. You hold the ultimate accountability for the engineering roadmap, technical debt management, and the quality of the final build
AI-Native Operations: Lead the mandate to 'automate the automation.' You will ensure the engineering team uses Gemini and other AI tools to accelerate the build, maintaining a standard of high fluency in AI-assisted development
Data & Security Governance: Define the architecture for workspace isolation and 'defense-in-depth' security to ensure client data remains siloed while enabling a unified user experience
Stakeholder Triad: Act as the technical pillar alongside the PMO Lead and Head of Product, ensuring that technical feasibility never compromises the 'North Star' product vision or delivery timelines

What we offer

A flexible, hybrid working policy (2-3 days from the office, depending on location) and the opportunity to work from abroad for 13 weeks a year
24 vacation days per year and the possibility to buy an unlimited number of extra vacation days
DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs. Develop your skills with courses and programs tailored to your needs
Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office
Get a discount on your lease bike and ride in style. You can also enjoy hassle free-commutes with an NS Business Card
A reputation for doing good. DEPT® has been a Certified B Corp® since 2021, has been named a Great Place To Work since 2022 in the Netherlands and named ‘Agency of the Year’ at both The Lovies and The Webby Awards
Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together

Fulltime

New

Lead Product Manager

As the Lead Product Manager/Product Owner for Business Systems at Vanta, you are...

Location

United States

Salary:

152000.00 - 179000.00 USD / Year

Vanta

Expiration Date

Until further notice

Requirements

5+ years of experience in product management, business systems, or revenue operations, with a proven track record in B2B SaaS environments
2+ years of people management experience leading product managers or business systems analysts
Deep hands-on experience with Salesforce platform and GTM tools
Salesforce certifications (Admin, Platform App Builder, or equivalent) strongly preferred
Strong understanding of Salesforce modules (Sales Cloud, CPQ) and experience with Quote-to-Cash, Contract Lifecycle Management, Entitlement Management, and SaaS/Subscription business models
Strong experience owning and communicating multi-quarter product roadmaps to senior stakeholders and executive leadership
Hands-on experience leading agile teams
Proven experience with modern GTM tools and platforms (e.g., Outreach, LeanData, Gong, Clari, HubSpot, Marketo, Gainsight, etc.) and managing complex integrations
Strong data and analytics skills
Proven ability to balance competing priorities and drive alignment across cross-functional teams

Job Responsibility

Lead, manage, and coach a team of 3-5 Product Managers and Business Systems Analysts
Define, own, and communicate the multi-quarter Business Systems roadmap for the Salesforce and GTM ecosystem
Serve as the primary product expert, partnering with stakeholders to gather and translate business needs into clear product requirements
Act as the Scrum Master, leading agile ceremonies
Ensure absolute clarity on all initiatives by communicating strategy, progress, and impact to executive stakeholders
Oversee the entire product and process lifecycle within the Salesforce ecosystem
Drive change management initiatives to ensure high user adoption
Oversee integrations between Salesforce and the broader GTM tech stack
Establish and track KPIs and metrics that measure system performance and business impact

What we offer

Offers Equity
Medical benefits
401(k) plan
Other company perk programs
Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
16 weeks fully-paid Parental Leave
Health & wellness stipend
Remote workspace, internet, and cellphone stipend
Commuter benefits for team members who report to the SF and NYC office
Family planning benefits

Fulltime

Senior Support Operations Analyst

As a Senior Support Operations Analyst, you'll be the technical architect behind...

Location

United States

Salary:

111220.00 - 133422.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

7+ years in Customer Support Operations, Business Intelligence/Analytics, or similar roles in high-growth, customer-facing environments
Strong analytical skills and operational instincts, with a track record of designing scalable processes that improve agent performance and user experience
Advanced SQL proficiency with experience writing complex queries, joins, and building data models for customer support analytics
3+ years hands-on experience with Zendesk (or Salesforce Service Cloud), including building automation, workflows, triggers, and API integrations
Proven track record implementing and optimizing AI chatbot platforms such as Sierra, Decagon, Forethought, Ada, or similar enterprise solutions
Expert-level proficiency building dashboards and reports in Sigma, Tableau, or PowerBI—able to work independently with minimal technical support
Experience integrating data across multiple systems and working with APIs
Experienced in building and maintaining reporting and performance analysis, including CSAT, cost per contact, and ROI-focused metrics
Proven ability to lead end-to-end change management for major tool rollouts and workflow changes, including stakeholder communication, training development, adoption tracking, and post-launch support
Familiar with AI support technologies and their practical integration into support systems (chatbots, knowledge base platforms)

Job Responsibility

Ensure high accuracy visibility into support performance through scalable tools (like dashboards) and internal reporting systems
Identify and work with our tech team to drive system improvements across the CS Tech stack (Zendesk, chatbots, phones platform)
Work cross-functionally with engineering, product, supply chain, and offshore support teams to identify root causes of user frustration and implement solutions
Partner with CS leadership to identify trends and key issues within our reporting frameworks and take active role in resolution
Support regular reporting cadences (weekly, monthly, quarterly), with summaries that guide cross-functional decisions
Surface actionable insights from data to support empathetic, user-centered decision-making and analyze trends across channels and issue types, supporting data-driven improvements to the support model
Drive adoption of AI-enabled workflows that reduce handle time and enhance support quality
Own and evolve self-service content, tools, and AI integrations such as Copilots and knowledge bases
Maintain ownership of CS-tools and vendor relationships, ensuring we operate on a modern, AI-enabled stack that supports scale, agent effectiveness, and automation—while optimizing for quality, usability, and value
Identify inefficiencies and recommend solutions that improve agent effectiveness and reduce user friction

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Tech Lead Manager - Agents

Perplexity

Location:
United States , San Francisco

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 21, 2026

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