Tech Desk Manager Job at Admiral Group Plc (Cardiff)

New

Field Tech Manager

We are currently seeking a Field Tech Manager to join our team in Minneapolis, M...

Location

United States , Minneapolis

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

3+ years previous IT leadership experience
5+ years prior technical/IT experience (prior desktop support)

Job Responsibility

Directing the Field Service Team to achieve Quality, SLA, and Customer Satisfaction performance results, ensuring adequate field services, schedules, developing the team, and maintaining overall quality
Develop Personnel
Conduct Client Field AHOD Meeting
Team 1 on 1 Sessions
HR Onboarding / Off boarding
Provides direct supervision to a team of professional level team members globally
Responsible for monitoring SLA Performance, Program Implementations, and Customer Service Improvement (CSI) Programs
Coordinate with NTTD Client Delivery Executive and Client Program Owners on Daily, Weekly, Monthly Client priorities & projects
Conduct Daily Plan of Day call with Regional Lead Technicians
Monitor and achieve SLA Performance by enterprise & client locations

Fulltime

Service Desk Manager

The Service Desk Manager is responsible for leading and managing technical suppo...

Location

United States , Carmel

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

Degree in Computer Science, Information Technology, or related field (or equivalent experience)
7+ years of IT support experience
3+ years in a service desk leadership or management role
Experience managing global or multi-site support operations
Proven track record supporting international, geographically distributed user base
Experience managing Active Directory in enterprise global environments
Experience with ITSM and ITIL framework
Microsoft Technologies: Windows 10/11, Windows Server, Office 365/Microsoft 365 (global tenant management)
Global ITSM Tools: Advanced experience with ServiceNow, Jira Service Management, or similar enterprise platforms
Remote Support Tools: Global remote support solutions (TeamViewer, Bomgar, LogMeIn, etc.)

Job Responsibility

Manage work schedules, follow-the-sun support model, and resource allocation
Coordinate with regional service desk supervisors and team Tech leads
Conduct performance reviews and provide coaching across different time zones and cultures
Recruit, onboard, and train service desk staff in various countries
Ensure efficient resolution of Level 1 and Level 2 support requests globally
Coordinate escalations across regional technical teams
Utilize and optimize enterprise ITSM ticketing systems for global operations
Support diverse Windows desktop/laptop environments across regions
Troubleshoot complex escalated issues affecting multiple locations
Oversee Office 365/Microsoft 365 support for global tenants

What we offer

Support for professional accreditations
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location

Fulltime

Tech Desk Analyst

The IT Tech Desk Analyst provides front-line, hands-on technical support to coll...

Location

United Kingdom , Cardiff

Salary:

Not provided

Admiral Group Plc

Expiration Date

Until further notice

Requirements

Demonstrated experience in providing front-line IT support within a Tech Desk, Service Desk, or end-user support environment, with responsibility for supporting endpoint devices—including laptops, desktops, peripherals, and mobile devices—covering setup, troubleshooting, and ongoing day-to-day support.
A solid, practical understanding of end‑user technologies, including Windows 10/11, basic macOS support, Microsoft 365, Azure AD, and Active Directory user management.
Demonstrated experience with modern workplace and cloud-based technologies, complemented by a commitment to continuous learning, technical skill development, and adaptability to evolving technologies and working methods.
Understanding of IT Asset Management process.
Working knowledge of device deployment and patching processes, with the ability to follow documented procedures.
Familiarity with IT service management processes, particularly Incident and Service Request handling, and working to agreed SLAs.
An awareness of security best practices for end‑user devices, including password management, patching, and safe handling of equipment.
Strong customer service, communication, and relationship-building skills, with proven user-facing experience and the ability to explain technical issues clearly to non-technical users.
Demonstrates excellent time management skills, remaining calm under pressure while effectively managing, prioritising, and scheduling tasks in a busy support environment, with a proven ability to assess and allocate work based on business risk and priorities.
Demonstrates strong self-motivation and teamwork, complemented by excellent organisational skills, attention to detail, and a dedicated focus on service quality and continuous improvement.

Job Responsibility

Act as the first point of contact for onsite IT support, providing hands‑on assistance to employees with hardware, software incidents, mobile phones and peripheral requests.
Manage and resolve incidents and service requests in line with agreed processes, ensuring tickets are prioritised, accurately recorded, and progressed within agreed timescales.
Take ownership of issues from initial diagnosis through to resolution, escalating to wider IT teams or third‑party suppliers where required.
Manage and support break‑fix hardware replacement activities with third‑party warranty suppliers.
Support the day‑to‑day operation of the end‑user computing environment, including device set up, troubleshooting and routine maintenance. (Including onsite provisioning if required)
Provision, configure, and manage virtual desktop environments to ensure secure, reliable access to end‑user systems and applications.
Provision, configure, and manage mobile phones, ensuring devices are set up securely and issued in line with agreed standards and policies.
Maintain accurate asset and configuration records within the CMDB, ensuring devices are managed securely throughout their lifecycle.
Provide setup, support, and ongoing maintenance of meeting room and collaboration technology, ensuring reliable operation and a positive user experience.
Share knowledge, document fixes, and contribute to continuous service improvement within the Tech Desk team.

What we offer

up to £3,600 of free shares each year after one year of service
33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
option to buy or sell up to an additional five days of annual leave
Financial & Mortgage Advice
24-Hour Ecare
Cycle to Work Scheme
Flexible Working
Simply Health
Private Health Cover
Critical Illness Cover

Fulltime

Service Desk Manager

The Service Desk Manager is responsible for leading and managing technical suppo...

Location

Malta , Birkirkara

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

Degree in Computer Science, Information Technology, or related field (or equivalent experience)
7+ years of IT support experience
3+ years in a service desk leadership or management role
Experience managing global or multi-site support operations
Proven track record supporting international, geographically distributed user base
Experience managing Active Directory in enterprise global environments
Experience with ITSM and ITIL framework
Microsoft Technologies: Windows 10/11, Windows Server, Office 365/Microsoft 365 (global tenant management)
Global ITSM Tools: Advanced experience with ServiceNow, Jira Service Management, or similar enterprise platforms
Remote Support Tools: Global remote support solutions (TeamViewer, Bomgar, LogMeIn, etc.)

Job Responsibility

Manage work schedules, follow-the-sun support model, and resource allocation
Coordinate with regional service desk supervisors and team Tech leads
Conduct performance reviews and provide coaching across different time zones and cultures
Recruit, onboard, and train service desk staff in various countries
Ensure efficient resolution of Level 1 and Level 2 support requests globally
Coordinate escalations across regional technical teams
Utilize and optimize enterprise ITSM ticketing systems for global operations
Support diverse Windows desktop/laptop environments across regions
Troubleshoot complex escalated issues affecting multiple locations
Oversee Office 365/Microsoft 365 support for global tenants

What we offer

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning
Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location

Fulltime

Service Desk Tech I

Provides support, through multiple channels with a primary focus on telephone su...

Location

United States , Kansas City

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate
Experience in either a Call Center or Service Desk or customer service environment
Experience with Microsoft Office software
Experience with Microsoft operating systems
Current hospital approved IT certification from an approved governing body or must hold the most current Microsoft Windows Operating System certification (e.g. Windows 10) within 180 Days

Job Responsibility

Primary responsibility is assisting users over the telephone, through email, online chat and/or at desk side in a prompt, professional and courteous manner
Secondary responsibility is assisting users with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines
Responsible for obtaining information to diagnose a problem, and simultaneously create, assign and document issues into the Hospital Service Desk tracking system
Demonstrates competence in prioritizing user issues and resolving within Hospital defined Service Level Agreements (SLAs)
Demonstrates competence in troubleshooting and resolution of reported issues and the ability to escalate through appropriate channels any issues that cannot be resolved
Maintains an ever-increasing level of proficiency in hardware, software, networking and other technologies related to the ITS department
Demonstrates competence in documenting trouble ticket resolutions, maintains Hospital knowledgebase articles and actively participates in maintaining and support policies and procedures
Demonstrates the ability to manage time and resources in the best interest of the Hospital
Demonstrates competence in compiling data to maintain inventory, purchasing, shipping and other records
Identifies opportunities to see where training needs would improve productivity within the department or within the Hospital

Deal Desk Manager

Palo Alto Networks is looking for a Strategic Deals Desk Manager to become part ...

Location

France , Boulogne-Billancourt

Salary:

Not provided

Palo Alto Networks

Expiration Date

Until further notice

Requirements

Bachelor Degree in Business Administration or related desirable
Experience in commercial management, sales operations, finance, accounting or related experience within the software / tech industry
Strong communication, organizational and problem-solving skills
Demonstrated capability to build strong working relationships with internal business units
Experience in working in multi-cultural environment and as part of a team
Experience in building bespoke commercial models to address specific deal requirements
Ability to work independently and efficiently in fast paced environment, handling multiple deal elements or parallel deals simultaneously
Ability to make quick decisions to meet tight deadlines, while remaining diligent and keeping a sound audit record
Experience in data analysis, financial modeling and margin assessment
Intermediate/advanced Salesforce.com and G-Suite skills (highly recommended)

Job Responsibility

Act as trusted advisor and partner to Sales teams who offers valuable feedback on contract requirements, deal structure, business terms and identifies potential risks and/or opportunities that can affect performance, future growth and strategic positioning
Proactively engage in and help Sales teams navigate strategic deals to successful closure, acting as one-touch resource, responsible for liaising with all parties involved in the agreement process (Finance, Legal, Revenue, Order Management, etc.) on behalf of sales
Where necessary, craft bespoke deal structures in close collaboration with cross-functional stakeholders to secure decision support on possible solutions and aid the drafting of relevant paperwork needed for successful closure
Provide Senior Leadership with financial models, deal health information and analysis of the commercial and operational requirements to facilitate the risk/reward profile assessment of the opportunities
Understand gross margin analysis, SSP compliance rules and the impact of any non standard terms on strategic deals, including Enterprise Agreements
Review and approve non-standard pricing requests and ensure all required approvals, are obtained and clearly documented
Ensure that all deals adhere to the internal revenue recognition policies and operational guidelines
Expert in quoting, understanding the portfolio and product interdependencies
Comply with various Rules of Engagement and keep up to date product knowledge
Evaluate current processes and offer recommendations for areas of improvement

Office Manager with Tech Experience

For our IT Department, we are seeking an On-site Office Manager with Tech XP to ...

Location

Spain , Madrid

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

Solid experience troubleshooting Windows 11 in a corporate end-user environment
Good working knowledge of Microsoft 365 and endpoint management concepts, preferably with hands-on experience of Microsoft Intune or Autopilot
Understanding of Active Directory and Microsoft Entra ID / Azure AD, including user accounts, device objects, group membership, compliance policies and user profiles
Networking fundamentals including IP addressing, DNS, DHCP, Wi-Fi, VPN, proxy configuration and basic connectivity testing
Ability to interpret error messages, event logs and technical symptoms to form a structured diagnostic approach
Strong ticket documentation skills, with experience coordinating effectively across specialist IT teams
Proven ability to work independently, exercise sound judgement on escalation decisions and manage multiple open incidents concurrently
Clear and confident communication skills, with the ability to engage both end users and technical resolver teams appropriately
Compliance with safety protocols and quality standards is expected at all times, as this role acts as the senior on-site representative of the company's technology and service standards

Job Responsibility

Provide hands-on technical support for laptops, mobile devices, and peripherals, including imaging, hardware diagnostics, inventory management, on windows-based systems as well as Mac system troubleshooting to end users
Investigate and resolve complex workplace IT incidents involving user devices, operating systems, connectivity, authentication, endpoint configuration, applications and peripheral equipment
Assess and isolate probable root causes by distinguishing whether an issue is related to the device, user account, network, endpoint policy, application, security control or a wider service outage
Coordinate with Service Desk, Network, Security, Identity & Access, Workplace, Infrastructure and Application resolver groups, providing clear technical evidence and supporting on-site validation or remediation activities
Perform OEM coordination for in-warranty and out-of-warranty device failures, providing initial diagnosis and managing the repair or replacement process
Provide end-user training, technical guidance and operational support to help users understand their tools, resolve recurring issues independently where possible, and get the most from the workplace technology environment
Support and guide Field Support Engineers by translating recurring technical fixes into clear, documented procedures they can follow independently
Create, maintain and improve knowledge base articles, troubleshooting guides and SOPs based on resolved incidents, ensuring solutions are reusable and accessible to the wider team
Identify repeated incident patterns and recommend improvements to processes, documentation, tooling or escalation flows
Report on spare stock levels, flag critical shortages and contribute to threshold reviews to ensure service levels can be sustained

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location

Fulltime

Tech Support Manager

We are looking for a Tech Support Manager to lead day-to-day technical support o...

Location

United States , Appleton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience leading or coordinating an IT support or technical help desk function
Working knowledge of Active Directory administration, including user account and access management
Strong understanding of computer hardware, peripherals, and hands-on device troubleshooting
Proficiency supporting and resolving issues within Microsoft Windows 10 environments
Ability to perform basic troubleshooting across desktops, user accounts, and common technical support requests
Background providing deskside support in a business environment with a strong customer service approach
Clear communication skills and the ability to guide both support staff and end users effectively

Job Responsibility

Direct daily technical support activities, ensuring timely resolution of workstation, hardware, and user-access issues
Supervise deskside support services for employees, providing guidance on escalated problems and maintaining service quality standards
Manage user account administration and permissions within Active Directory to support secure and efficient system access
Oversee troubleshooting and maintenance for computers, peripheral devices, and related equipment used across the organization
Coordinate support for Microsoft Windows 10 environments, including issue diagnosis, configuration assistance, and performance improvement
Develop team procedures for incident response, ticket follow-up, and customer communication to improve support consistency
Monitor recurring technical issues, identify root causes, and implement practical solutions that reduce future disruptions

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Select Country

Tech Desk Manager

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?