Tech Desk Manager Job at Admiral Group Plc (Cardiff)

Finance Desk Applications Development Manager – Fixed Income Tech

Finance Desk Technology is part of Fixed Income organization within Citi’s Marke...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Prior experience working with Capital markets in Fixed Income and Repo processing
Experience with Market Risk, eTrading and Funding is necessary
Prior experience with Capital Markets Trade Capture Front to Back flows is preferred
Experience of working with traders and senior management in both technology and business
Experience in applications development with Spring boot/Microservice-style
Experience with Relational Databases like Oracle, MSSQL
Experience with Messaging and Caching frameworks such as Kafka and Gemfire/Ignite
Experience with Cloud Technologies
Experience in management and building Global teams
Experience in working with distributed teams situated globally in different time-zones

Job Responsibility

Manage multiple teams of professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)
Provide strategic influence and exercise control over resources, budget management and planning while monitoring end results
Close engagement with senior stakeholders and technology partners . Participate in key business initiatives primarily focused on Market Risk and Position/Inventory Management
Contribute towards improving the Dev Ops CI/CD Pipelines and Strategic Architecture
Drive technology roadmap for finance desk. Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users
Utilize in-depth knowledge of concepts and procedures within own area and basic knowledge of other areas to resolve issues
Ensure essential procedures are followed and contribute to defining standards
Integrate in-depth knowledge of applications development with overall technology function to achieve established goals
Provide evaluative judgement based on analysis of facts in complicated, unique, and dynamic situations including drawing from internal and external sources
Influence and negotiate with senior leaders across functions, as well as communicate with external parties as necessary

What we offer

27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

New

Tech Desk Analyst

The IT Tech Desk Analyst provides front-line, hands-on technical support to coll...

Location

United Kingdom , Cardiff

Salary:

Not provided

Admiral Group Plc

Expiration Date

Until further notice

Requirements

Demonstrated experience in providing front-line IT support within a Tech Desk, Service Desk, or end-user support environment, with responsibility for supporting endpoint devices—including laptops, desktops, peripherals, and mobile devices—covering setup, troubleshooting, and ongoing day-to-day support.
A solid, practical understanding of end‑user technologies, including Windows 10/11, basic macOS support, Microsoft 365, Azure AD, and Active Directory user management.
Demonstrated experience with modern workplace and cloud-based technologies, complemented by a commitment to continuous learning, technical skill development, and adaptability to evolving technologies and working methods.
Understanding of IT Asset Management process.
Working knowledge of device deployment and patching processes, with the ability to follow documented procedures.
Familiarity with IT service management processes, particularly Incident and Service Request handling, and working to agreed SLAs.
An awareness of security best practices for end‑user devices, including password management, patching, and safe handling of equipment.
Strong customer service, communication, and relationship-building skills, with proven user-facing experience and the ability to explain technical issues clearly to non-technical users.
Demonstrates excellent time management skills, remaining calm under pressure while effectively managing, prioritising, and scheduling tasks in a busy support environment, with a proven ability to assess and allocate work based on business risk and priorities.
Demonstrates strong self-motivation and teamwork, complemented by excellent organisational skills, attention to detail, and a dedicated focus on service quality and continuous improvement.

Job Responsibility

Act as the first point of contact for onsite IT support, providing hands‑on assistance to employees with hardware, software incidents, mobile phones and peripheral requests.
Manage and resolve incidents and service requests in line with agreed processes, ensuring tickets are prioritised, accurately recorded, and progressed within agreed timescales.
Take ownership of issues from initial diagnosis through to resolution, escalating to wider IT teams or third‑party suppliers where required.
Manage and support break‑fix hardware replacement activities with third‑party warranty suppliers.
Support the day‑to‑day operation of the end‑user computing environment, including device set up, troubleshooting and routine maintenance. (Including onsite provisioning if required)
Provision, configure, and manage virtual desktop environments to ensure secure, reliable access to end‑user systems and applications.
Provision, configure, and manage mobile phones, ensuring devices are set up securely and issued in line with agreed standards and policies.
Maintain accurate asset and configuration records within the CMDB, ensuring devices are managed securely throughout their lifecycle.
Provide setup, support, and ongoing maintenance of meeting room and collaboration technology, ensuring reliable operation and a positive user experience.
Share knowledge, document fixes, and contribute to continuous service improvement within the Tech Desk team.

What we offer

up to £3,600 of free shares each year after one year of service
33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
option to buy or sell up to an additional five days of annual leave
Financial & Mortgage Advice
24-Hour Ecare
Cycle to Work Scheme
Flexible Working
Simply Health
Private Health Cover
Critical Illness Cover

Fulltime

Director, Advertising Products and Solutions, Riott Media, GC

As the Director, Digital Ads Products and Solutions, you will play an important ...

Location

China , Shanghai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Engineering, or related field
8+ years of experience in ad tech product management, solution architecture design, preferably in media/advertising, SaaS, or enterprise product and tech
Three or more years in a leadership capacity overseeing cross-functional teams across technical functions
Strong technical acumen: Deep understanding of commercial media and ad tech stack (e.g., DSP, DMP, SSP), API integrations, and cloud infrastructure (Alicloud, AWS, Azure)
Vendor management expertise: Proven track record in evaluating and implementing ad tech SaaS solutions (e.g., Google Ad Manager, The Trade Desk)
Leadership & communication skills: Ability to influence stakeholders at all levels and lead matrix teams
Agile/Scrum methodology experience, familiarity with iterative delivery frameworks
Experience in digital advertising, programmatic platforms, or media tech (e.g., ad servers, DSPs, DMPs) technical solutioning & architecture design, as well as digital product management
Experience working with media or ad networks in the travel, hospitality, retail, or e-commerce sectors
Background in hotel/retail/luxury brand ecosystems or working with large-scale loyalty programs

Job Responsibility

Ad Tech Platform Strategy: Work closely with business and tech team to define and execute the Riott Media’s ad tech ecosystem and product roadmap, including ad servers, audience segmentation tools, performance dashboards and more, ensuring integration with broader strategic goals
Lead end-to-end product development lifecycle for ad-related features. Develop regular, impactful communication of new products, progress, issues, and impact to be presented to executive steering committee members & other senior stakeholders
Partner with stakeholders (sales, marketing, finance, Digital) to align platform capabilities with revenue goals (e.g., CPM optimization, advertiser ROI)
SaaS Vendor Selection, Management & Implementation: Evaluate, select, and oversee implementation of ad tech SaaS solutions (e.g., DSPs, DMPs, ad servers) to enhance platform capabilities
Manage vendor contracts, SLAs, and integration with Marriott’s first-party data infrastructure
Guide the vendor to meet Marriott’s spec and standard of technical architecture design, implementation and maintenance
Ensure compliance with privacy regulations and ad industry standards
Project & Program Management: As the technical PM, own cross-functional projects (e.g., launching new ad formats, integrating third-party measurement tools) from planning to delivery
Coordinate with internal engineering, data, and IT teams to resolve technical challenges and optimize system performance
Monitor KPIs (e.g., fill rate, CTR, ad revenue growth) and report progress to leadership

Fulltime

Sme for programmatic

The Subject Matter Expert (SME) will be the principal authority/master of our di...

Location

United States

Salary:

Not provided

AffinityX

Expiration Date

Until further notice

Requirements

BE/BSc Computer Science degree or equivalent relevant experience
3-5 years' experience in digital/online advertising, agency project management, and/or mobile or related environment
3-5 years of technical account management experience with a digital/mobile ad sales platform or a DSP
Experience with online media buying and selling processes
Strong technical aptitude and deep knowledge of ad tech technologies (ad serving, rich media, search management, video, mobile, RTB, google analytics, AdWords, programmatic buying, ad exchanges, data targeting)
Familiarity with programmatic and DSP platforms
Knowledge of DCM and various third-party ad serving platforms
Ability to troubleshoot with DSPs and trading desks
SaaS platform experience (The Trade Desk, SiteScout, AppNexus, DataXu, Google AdWords, KenShoo, MatchCraft, SalesForce, BlueKai, Excelate, Proximic)
Strong technical writing skills

Job Responsibility

Provide excellent client service and technical support to programmatic demand clients
Act as second-level technical/SME point of contact for technical resolution
Assist clients with PMP setup, troubleshooting, and prepare campaign reporting and analysis
Work with teams to spec out customization opportunities and troubleshoot technical issues
Create and contribute to technical documents and FAQs
Effectively manage up strategy conversation within teams
Build strong client relationships with proactive communication
Proactively up-sell additional targeting strategies and idea generation
Contribute to all aspects of programmatic campaign implementation, management, and cross-promoting
Provide proposal builds/media plans for high value campaigns

Fulltime

Tech Support Manager

We are looking for a dedicated Tech Support Manager to oversee IT Service Desk o...

Location

United States , Raleigh

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in leading and managing a service desk team, including supervising daily operations
Strong hands-on technical expertise with Microsoft Windows environments and related tools
Ability to mentor and support entry level team members, encouraging their growth and enhancing their problem-solving skills
Excellent customer service skills with a track record of handling escalations and resolving conflicts
Proficiency in managing hardware inventory, lifecycle planning, and procurement processes
Familiarity with Active Directory, Windows 10, and basic troubleshooting techniques
Effective communication skills to build relationships with stakeholders and manage expectations
Analytical mindset to monitor team performance metrics and drive continuous improvement

Job Responsibility

Lead and manage the IT Service Desk team, ensuring efficient handling of support requests and maintaining high service quality
Develop and implement strategies to keep user PCs secure, updated, and performing optimally
Mentor and train team members to enhance their technical skills and attention to detail
Conduct regular team meetings, performance reviews, and escalate incidents when necessary
Build strong relationships with stakeholders and align IT service delivery to meet business needs
Oversee PC inventory, including asset management, lifecycle planning, and procurement processes
Ensure timely resolution of hardware and software issues, including patch management
Monitor and improve team metrics, KPIs, and customer satisfaction surveys to drive service excellence
Collaborate with other departments, including cybersecurity and IT leadership, to optimize operations
Stay updated on industry trends and recommend improvements to tools, processes, and service strategies

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Service Desk Manager

The Service Desk Manager is responsible for leading and managing technical suppo...

Location

Malta , Birkirkara

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

Degree in Computer Science, Information Technology, or related field (or equivalent experience)
7+ years of IT support experience
3+ years in a service desk leadership or management role
Experience managing global or multi-site support operations
Proven track record supporting international, geographically distributed user base
Experience managing Active Directory in enterprise global environments
Experience with ITSM and ITIL framework
Microsoft Technologies: Windows 10/11, Windows Server, Office 365/Microsoft 365 (global tenant management)
Global ITSM Tools: Advanced experience with ServiceNow, Jira Service Management, or similar enterprise platforms
Remote Support Tools: Global remote support solutions (TeamViewer, Bomgar, LogMeIn, etc.)

Job Responsibility

Manage work schedules, follow-the-sun support model, and resource allocation
Coordinate with regional service desk supervisors and team Tech leads
Conduct performance reviews and provide coaching across different time zones and cultures
Recruit, onboard, and train service desk staff in various countries
Ensure efficient resolution of Level 1 and Level 2 support requests globally
Coordinate escalations across regional technical teams
Utilize and optimize enterprise ITSM ticketing systems for global operations
Support diverse Windows desktop/laptop environments across regions
Troubleshoot complex escalated issues affecting multiple locations
Oversee Office 365/Microsoft 365 support for global tenants

What we offer

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning
Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location

Fulltime

Service Desk Manager

The Service Desk Manager is responsible for leading and managing technical suppo...

Location

United States , Carmel

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

Degree in Computer Science, Information Technology, or related field (or equivalent experience)
7+ years of IT support experience
3+ years in a service desk leadership or management role
Experience managing global or multi-site support operations
Proven track record supporting international, geographically distributed user base
Experience managing Active Directory in enterprise global environments
Experience with ITSM and ITIL framework
Microsoft Technologies: Windows 10/11, Windows Server, Office 365/Microsoft 365 (global tenant management)
Global ITSM Tools: Advanced experience with ServiceNow, Jira Service Management, or similar enterprise platforms
Remote Support Tools: Global remote support solutions (TeamViewer, Bomgar, LogMeIn, etc.)

Job Responsibility

Manage work schedules, follow-the-sun support model, and resource allocation
Coordinate with regional service desk supervisors and team Tech leads
Conduct performance reviews and provide coaching across different time zones and cultures
Recruit, onboard, and train service desk staff in various countries
Ensure efficient resolution of Level 1 and Level 2 support requests globally
Coordinate escalations across regional technical teams
Utilize and optimize enterprise ITSM ticketing systems for global operations
Support diverse Windows desktop/laptop environments across regions
Troubleshoot complex escalated issues affecting multiple locations
Oversee Office 365/Microsoft 365 support for global tenants

What we offer

Support for professional accreditations
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location

Fulltime

Service Desk Manager

The Service Desk Manager is responsible for leading and managing technical suppo...

Location

India , Hyderabad

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

Degree in Computer Science, Information Technology, or related field (or equivalent experience)
7+ years of IT support experience
3+ years in a service desk leadership or management role
Experience managing global or multi-site support operations
Proven track record supporting international, geographically distributed user base
Experience managing Active Directory in enterprise global environments
Experience with ITSM and ITIL framework
Microsoft Technologies: Windows 10/11, Windows Server, Office 365/Microsoft 365 (global tenant management)
Global ITSM Tools: Advanced experience with ServiceNow, Jira Service Management, or similar enterprise platforms
Remote Support Tools: Global remote support solutions (TeamViewer, Bomgar, LogMeIn, etc.)

Job Responsibility

Manage work schedules, follow-the-sun support model, and resource allocation
Coordinate with regional service desk supervisors and team Tech leads
Conduct performance reviews and provide coaching across different time zones and cultures
Recruit, onboard, and train service desk staff in various countries
Ensure efficient resolution of Level 1 and Level 2 support requests globally
Coordinate escalations across regional technical teams
Utilize and optimize enterprise ITSM ticketing systems for global operations
Support diverse Windows desktop/laptop environments across regions
Troubleshoot complex escalated issues affecting multiple locations
Oversee Office 365/Microsoft 365 support for global tenants

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location

Fulltime

Tech Desk Manager

Admiral Group Plc

Location:
United Kingdom , Cardiff

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
May 15, 2026

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