Tech Customer Support Agent Job at Accenture (Dublin)

Bilingual French Customer Support Agent - Overnight

At Randstad, we believe customer care is more than just a department—it’s a comm...

Location

Canada , Mississauga

Salary:

28.00 USD / Hour

Randstad

Expiration Date

July 02, 2026

Requirements

Must be fluent in English and French
1-2 years of experience in a contact center or a specialized customer care environment
Available for night shifts between 9 AM and 10 PM ET, Monday to Friday
Legal authorization to work in Canada

Job Responsibility

Handle inbound calls and webform inquiries from the general public and registered participants with a focus on high-quality customer care
Provide assisted registration support for individuals who are unable to complete self-service registration
Process account changes, profile updates, and general inquiries within the CRM system
Recognize signs of distress and perform warm handoffs to crisis support services when necessary
Verify caller identity using established authentication methods to maintain strict privacy and confidentiality
Respond to basic operator inquiries regarding portal access, password resets, and authenticator setup
Escalate complex technical or regulatory matters to specialized L2 Tech Agents
Maintain accurate documentation in the case management platform for audit and compliance purposes
Meet established service level agreements (SLAs) for response and resolution times
Follow Standard Operating Procedures (SOPs) and Quick Reference Guides to ensure consistent customer care

What we offer

Competitive hourly pay rate of $28.00 / hour
Full time hours
Opportunity to work in a specialized field that provides vital support to the community
Access to Randstad’s expert recruiters who provide ongoing career coaching and support
Collaborative work environment with a focus on professional development and well-being

Fulltime

Norwegian-speaking Customer Support Agent

We are looking for a driven, Norwegian-speaking Customer Support Agent to join o...

Location

Sweden , Stockholm

Salary:

Not provided

Haypp Group

Expiration Date

Until further notice

Requirements

Previous documented experience in customer service (store, event, sales, etc.)
Service minded
Excellent problem-solving skills
Communicative
Flexible
Demonstration of genuine commitment to the customer
System familiarity and quickness at the keyboard
You are not afraid to take your own initiative
Language skills: professional fluency in Norwegian, professional level in English and Swedish is a bonus

Job Responsibility

Drive customer loyalty by efficiently managing incoming cases via email, phone, and chat
Conduct outbound customer surveys and retention calls by phone
Complete administrative tasks accurately and within set deadlines
Escalate issues and create tickets for technical errors or improvement requests to the Tech and Dynamics teams via SharePoint
Stay fully informed by monitoring all communication channels and responding to updates that might impact our customers our case handling

What we offer

Paid vacation is accrued in accordance with the length of the employment contract
Wellness allowance of 5,000 SEK per year
Lots of social happenings

Fulltime

Customer Support Agent

Join our growing team as a Customer Support Agent, where your strong customer se...

Location

Delhi, Metro Manila, New Delhi, Kuala Lumpur

Salary:

Not provided

gamdom

Expiration Date

Until further notice

Requirements

Previous customer service experience (iGaming experience is a plus)
Tech-savvy, with a passion for customer service and the ability to quickly adapt to new tools and software
Experience in cryptocurrency is an advantage
Strong written and verbal communication skills in English (fluency in Turkish, French, Spanish, or Japanese is an additional plus)
Ability to collaborate effectively with a remote team, fostering a positive and supportive work environment
Capable of working autonomously and making sound decisions to address customer needs
Flexibility: Willingness to learn and work varying shifts in a 24/7 support team

Job Responsibility

Customer Support: Deliver prompt and effective assistance to our customers. Queries can vary from informing clients about available deposit methods, guiding customers through current offers, advising on bet settlements, explaining internal rules, and more
Technical Troubleshooting: Resolve technical issues and guide clients through problem-solving processes, with a focus on customer satisfaction and first-contact resolution
iGaming Interest/Experience: Leverage your passion for iGaming and eSports, even if you're new to the field, to provide informed and helpful assistance to clients
Team Collaboration: Work closely with a diverse team in a remote environment to ensure seamless communication and coordination, contributing to a positive team culture
Independent Problem Solving: Demonstrate the ability to work independently and make informed decisions to address client needs and concerns

What we offer

25 days of PTO
Equipment allowance
Flexible remote work

Customer Support Agent

Join our growing team as a Customer Support Agent, where your strong customer se...

Location

Salary:

Not provided

gamdom

Expiration Date

Until further notice

Requirements

Previous customer service experience (iGaming experience is a plus)
Tech-savvy, with a passion for customer service and the ability to quickly adapt to new tools and software
Experience in cryptocurrency is an advantage
Strong written and verbal communication skills in English (fluency in Turkish, French, Spanish, or Japanese is an additional plus)
Ability to collaborate effectively with a remote team, fostering a positive and supportive work environment
Capable of working autonomously and making sound decisions to address customer needs
Flexibility: Willingness to learn and work varying shifts in a 24/7 support team

Job Responsibility

Customer Support: Deliver prompt and effective assistance to our customers. Queries can vary from informing clients about available deposit methods, guiding customers through current offers, advising on bet settlements, explaining internal rules, and more
Technical Troubleshooting: Resolve technical issues and guide clients through problem-solving processes, with a focus on customer satisfaction and first-contact resolution
iGaming Interest/Experience: Leverage your passion for iGaming and eSports, even if you're new to the field, to provide informed and helpful assistance to clients
Team Collaboration: Work closely with a diverse team in a remote environment to ensure seamless communication and coordination, contributing to a positive team culture
Independent Problem Solving: Demonstrate the ability to work independently and make informed decisions to address client needs and concerns

What we offer

25 days of PTO
Equipment allowance
Flexible remote work

Fulltime

Customer Support Agent

Join a fast-growing, tech-enabled company where your voice matters, your impact ...

Location

United States

Salary:

Not provided

LoadUp

Expiration Date

Until further notice

Requirements

1+ years of experience in a high-volume customer service or support environment
Solutions-first mindset with a passion for providing great service
Strong communication, organization, and time-management skills
Familiarity with computer systems and a willingness to learn our platforms
A team-first attitude and comfort in a feedback-rich culture
High school diploma or GED required
Able to work nights or weekends

Job Responsibility

Be the first point of contact for customers and Loaders—resolving inquiries via phone, text, chat, and email with speed and empathy
Troubleshoot scheduling issues, service concerns, and escalations with a calm, solutions-first mindset
Monitor and manage real-time order status to ensure a seamless service experience from start to finish
Collaborate with internal teams (Dispatch, Field Operations, etc.) to resolve service issues and optimize support
Accurately document all interactions in our systems to maintain clear and organized customer records
Identify and report recurring issues or trends to help improve customer experience and internal processes
Uphold LoadUp’s brand values in every customer interaction
Adapt quickly to new tools, workflows, and priorities in a fast-moving, tech-enabled environment

What we offer

Medical, Dental, Vision, and Life Insurance Benefits
Flexible Spending Account (FSA) or Health Savings Account (HSA)
401(k) with 5% Company Match
Paid Time Off Policy
Employee Stipend Program
Employee Recognition Program
Employee Referral Program

Technical Customer Support Specialist

As a Technical Customer Support Specialist, you'll be on the front lines with ou...

Location

Australia

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

2-3 years in technical customer support at a SaaS or high-growth tech company with B2B or enterprise experience
Native or near-native Mandarin proficiency with strong written and spoken English
Familiarity with LLMs, AI agents, and/or telephony systems (e.g. Twilio, SIP, WebSockets)
Solid understanding of APIs and how developers integrate them
Comfortable reading and troubleshooting code especially Python or JavaScript
A genuine interest in implementing and experimenting with AI solutions
Experience working autonomously in a fast-moving international remote team.

Job Responsibility

Own enterprise support end-to-end — diagnose complex issues quickly, communicate clearly and follow through until resolved
Provide high-quality technical support in both English and Mandarin
Become a deep expert in ElevenAgents and how customers use it to orchestrate LLMs telephony and other AI integrations
Identify patterns across support tickets and surface product gaps to engineering and product teams
Build and maintain documentation that is clear accurate and kept up to date
Act as a trusted technical partner for enterprise customers throughout their journey with ElevenLabs.

What we offer

Innovative culture
Growth paths
Learning & development through annual discretionary stipend
Social travel annual discretionary stipend
Annual company offsite
Co-working monthly stipend.

Fulltime

Technical Customer Support Specialist - Mandarin

As a Technical Customer Support Specialist, you'll be on the front lines with ou...

Location

Japan

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

2–3 years in technical customer support at a SaaS or high-growth tech company, with B2B or enterprise experience
Native or near-native Mandarin proficiency, with strong written and spoken English
Familiarity with LLMs, AI agents, and/or telephony systems (e.g. Twilio, SIP, WebSockets) — either through support work or building things yourself
Solid understanding of APIs and how developers integrate them
comfortable reading and troubleshooting code, especially Python or JavaScript
A genuine interest in implementing and experimenting with AI solutions — not just supporting them from the outside
Experience working autonomously in a fast-moving, international, remote team

Job Responsibility

Own enterprise support end-to-end — diagnose complex issues quickly, communicate clearly, and follow through until resolved
Provide high-quality technical support in both English and Mandarin
Become a deep expert in ElevenAgents and how our customers use it to orchestrate LLMs, telephony, and other AI integrations
Identify patterns across support tickets and surface product gaps to engineering and product teams
Build and maintain documentation that actually helps — clear, accurate, and kept up to date
Act as a trusted technical partner for enterprise customers throughout their journey with ElevenLabs

What we offer

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Customer Support Specialist – Hospitality SaaS

GuestCentric is the leading provider of cloud-based digital marketing software a...

Location

Portugal , Lisbon

Salary:

Not provided

Guestcentric

Expiration Date

Until further notice

Requirements

1-3 years in a technical support or customer success role
Tech Hospitality Expertise: We highly value candidates who have worked within the tech hospitality industry (SaaS, Channel Managers, or Booking Engines)
Technical Proficiency: Ability to handle L2-level technical complexity, particularly surrounding Channel Management and Website components.
Communication: Exceptional written and verbal communication skills, with a focus on Chat-based efficiency.
Efficiency: Proven ability to maintain a high volume of case resolutions—our top agents currently average over 200 cases per month.
Language: Fluency Ingles, with the ability to support our primary EMEA market and growing US presence

Job Responsibility

Case Management: Manage the full lifecycle of L1/L2 support tickets, ensuring we maintain our 2025 performance of resolving 93% of L1 cases within 24 hours.
Multi-Channel Support: Provide expert assistance primarily via Chat (our fastest-growing channel) and Phone, adapting to a shift in client behavior toward digital-first interactions.
Technical Troubleshooting: Resolve complex "Requests" and "Problems"
Client Education: Conduct live training sessions to empower clients
Operational Health: Collaborate with our Back-office and Optimization units to vet technical issues before they reach Engineering, ensuring high-quality data and minimal "noise" for developers

What we offer

Hybrid Working
Great Team Mates
Fun time at team buildings
Free coffee
Birthday day off
MacBook Laptops for work

Select Country

Tech Customer Support Agent

Job Description

Job Responsibility

Requirements

Nice to have

Looking for more opportunities?