Tech Customer Support Agent Job at Accenture (Dublin)

Customer Support Agent

Our Customer Support Team is here to deliver first-class support in a simple, ef...

Location

Portugal , Lisbon

Salary:

Not provided

Dashlane

Expiration Date

Until further notice

Requirements

1 year of experience in technical customer support
1+ years of experience providing online customer support in English, preferably in a SaaS environment or a tech company
Excellent spoken and written English
The ability to communicate technical topics to customers and coworkers simply and clearly in English via email, chat, and/or phone
Quality-driven people with a passion for creating extraordinary customer experiences while being able to help their team achieve efficiency and productivity objectives
The ability to use support platforms such as Zendesk
Experience in managing support tickets throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for handoff to the product/development team, and resolution
Prior experience working with tech teams like developers/engineers and QA
Prior experience troubleshooting technical issues that can arise on web apps, mobile apps, local software, and web extensions

Job Responsibility

Respond to B2C and B2B customers' questions rapidly and clearly
Provide technical support towards account/login/billing-related issues
Take ownership of solving a wide range of customer queries that come through email, chat, and social media with effective probing, and troubleshooting
Comply with and suggest improvements for ticket categorization and issue identification guidelines
Reach for productivity and quality KPIs aligned with the team goals by resolving all questions and concerns
Play a big role in sharing relevant feedback with the product team
Help update/create content for our internal knowledge base and our help centre
Test and reproduce issues to troubleshoot and help the Dashlane product team identify and fix bugs
Be the voice of our customers: raise their concerns or new feature requests/feedback to our product and engineering team
Work closely with the Level 2 and Level 3 support teams to improve overall product knowledge, and to escalate more complex issues

What we offer

Flex Benefits - allocate a monthly amount to a pool of benefits
Health insurance covered by Dashlane
5 extra vacation days each year, plus your birthday off
Company wide well-being days (one per quarter)
Equal Parental leave - up to 20 weeks fully paid leave, within the first year of birth or adoption
Donation matching program
Access mental health services through Spring Health, available for you and your family members
Team building & social events - weekly lunch in the office and monthly happy hour

Fulltime

Danish digital platform support agent

Atlean World is an HR SaaS Consultant that aims to promote multicultural environ...

Location

Portugal , Lisbon

Salary:

Not provided

Atlean World

Expiration Date

Until further notice

Requirements

Fluent in Danish
Good English
Curious about the latest tech
Customer service experience is a bonus
Communication skills
Empathy

Job Responsibility

Assist customers using troubleshooting skills
Become a product expert
Help via email/chat and phone calls
Use positive energy
Specialize in a specific brand

What we offer

Meal vouchers
2 extra salaries
Private health insurance after 6 months
Covered flight expenses
Airport pick-up and settling assistance
Accommodation provided in shared apartments
Complimentary Portuguese lessons
Free sports activities

Fulltime

Community Support Agent

This is a unique opportunity to support and shape the experience of thousands of...

Location

Germany , Berlin

Salary:

Not provided

FoodLabs & Atlantic Labs

Expiration Date

Until further notice

Requirements

1–2 years of experience in a customer support, operations, or service-related role
Excellent written and verbal communication skills in English and at least B2 in German
A people-first mindset and natural problem-solving ability
High attention to detail and ability to stay calm under pressure
Strong organizational and time management skills
Proficiency with support tools like Intercom, Zendesk, or similar platforms
Ability to work independently and collaborate in a fast-paced, hybrid environment
Curiosity and willingness to learn about fitness, tech, and our product
A proactive attitude: you spot opportunities for improvement and act on them
Flexibility to work some evenings, weekends, and holidays as part of a rotating schedule

Job Responsibility

Deliver fast, friendly, and accurate support to members and coaches across our communication channels (Intercom: email, chat
phone)
Own and resolve inquiries related to bookings, memberships, refunds, and technical issues
Ensure escalated cases are handled with care and within SLA by collaborating with internal teams
Provide clear and empathetic communication to turn challenges into positive experiences
Become an expert in our platform, app, and policies to offer high-quality support
Identify and report recurring issues, helping improve processes and user satisfaction
Contribute to documentation and internal knowledge sharing
Be an advocate for our community, representing their needs and feedback

What we offer

Unlimited BEAT81 workouts for you and one other person of your choice
Membership to John Reed Berlin Bötzow
Dedicated budget for professional development (courses, workshops, and certifications)
Exclusive access to Meditopia and 7Minds platforms for yoga, mindfulness and mental well-being
Annual BEAT Connect event in Berlin
Monthly meet-ups and team workouts
Free drinks, fresh fruit, coffee, tasty granola
Quarterly health management initiatives
Bring your dog to work
Private company pension plan in partnership with Stuttgarter Versicherung

Fulltime

Manager, Customer Support

As the Manager, Customer Support, you'll lead the leads—managing 3-5 offshore te...

Location

United States

Salary:

118200.00 - 139440.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

5+ years of people management experience with at least 3+ years managing manager-level direct reports (team leads, supervisors, or shift managers) in customer support, service operations, or similar user-facing teams, ideally in a tech-forward or high-growth environment
Experience managing offshore teams in the Philippines or similar Asia-Pacific markets required, including managing teams working US business hours across significant time zones with cultural awareness and strong remote leadership practices
Available for flexible hours including early morning shift coverage, sometimes starting as early as 6am for team meetings, handoffs, and operational support
Proven operator who has owned team performance, designed workflows, and improved processes using data and user feedback
Experienced working with Zendesk for daily operations and using data visualization tools (Sigma, Tableau, or Looker) to monitor performance, analyze trends, and inform decision-making
Strong pattern recognition skills—able to identify recurring operational issues from support data, connect them to broader trends, and translate insights into actionable recommendations for product, marketing, and cross-functional teams
Skilled at guiding teams through significant change—new tools, new processes, new expectations—with clarity, empathy, and structured change management
Experienced at building mechanisms to track KPIs (CSAT, SLAs, productivity, cost per contact), measure user satisfaction, and drive continuous improvement
Clear communicator who provides context, sets expectations, and delivers direct, actionable feedback to managers and team members
Hands-on leader who can flex across levels: coaching individual contributors, developing leads, running daily operations, and contributing to cross-functional strategy

Job Responsibility

Lead and develop a team of 3-5 offshore customer support leads (manager-level reports) who oversee chat and email support operations across distributed teams
Provide early morning shift coverage and leadership presence, ensuring smooth handoffs and operational continuity across time zones
Establish clear expectations, KPIs (e.g., CSAT, first reply and resolution SLAs, productivity), and operating rhythms that improve team performance and user satisfaction
Build and maintain mechanisms that track key metrics, surface issues early, and support continuous improvement across processes and workflows
Identify patterns from day-to-day operations and user feedback, translating them into insights and recommendations for product, marketing, supply chain, and operations teams
Guide the thoughtful adoption of AI and automation, including creation and maintenance of knowledge systems and SOPs for both human agents and AI copilots
Partner with Product, Engineering, and Operations to escalate issues, share insights, and ensure support feedback shapes product and experience improvements
Own capacity planning, scheduling, and resource allocation to ensure coverage and performance during periods of rapid growth
Coach and develop support specialists and leads, creating accountability systems and growth paths that raise overall team capability
Champion the voice of the customer by surfacing trends, insights, and actionable feedback that inform product and business decisions

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Technical Support Agent EMEA

Our Support Team plays a critical role in the daily life of our customers. We cu...

Location

France , Paris

Salary:

Not provided

360Learning

Expiration Date

Until further notice

Requirements

3+ years experience within tech support function role, preferably in B2B Saas environment
Bachelor’s degree in Information Technology, Computer Science, or a related field
Passion for learning and ability to take complex technical information and turn it into engaging, easy-to-understand instructions with a client centricity mindset
Master an array of troubleshooting tools and concepts
Problem solving skills and an investigator mindset
Ability to work under pressure and adapt to a fast-changing environment (multitasking, prioritization…)
Basic knowledge of SQL for querying databases and resolving data-related issues
Experience with ticketing systems (e.g Zendesk), monitoring service applications (e.g Datadog) and basic understanding of HTTP APIs
Fluent French & English (US/UK)

Job Responsibility

Answer all queries from French and English customers by email
Work in full autonomy
Answer to written requests from clients (50% of the time)
Guarantee customer satisfaction and respect of our KPIs and SLAs
Get to know our product and all its features inside out
Work autonomously to identify and document bugs and have them solved by the R&D team
Contribute to the improvement of the support brought to our customers (escalation process, crisis management, improvement of the ticketing process, interfaces with other 360Learning teams...)
Start handling our most valuable customers by becoming a dedicated agent for some of them
Contribute to the scaling of the team by assisting your coach on the recruitments & helping new joiners during their first months in the team
Become a subject-matter expert and treat escalations from your team members

What we offer

Package includes base salary, a variable component and equity
Work From Home stipend
RTT
Lunch vouchers
Medical insurance
Gym subscription
1 month parental leave for the second parent
Flexible hours
Full remote work possible anywhere in France
Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity

Fulltime

Technical Support Agent EMEA

Our Support Team plays a critical role in the daily life of our customers. We cu...

Location

Spain

Salary:

Not provided

360Learning

Expiration Date

Until further notice

Requirements

3+ years experience within tech support function role, preferably in B2B Saas environment or bachelor’s degree in Information Technology, Computer Science, or a related field
Passion for learning and an ability to take complex technical information and turn it into engaging, easy-to-understand instructions with a client centricity mindset
Master an array of troubleshooting tools and concepts
Problem solving skills and an investigator mindset
Able to work under pressure and adapt to a fast-changing environment (multitasking, prioritization…)
Basic knowledge of SQL for querying databases and resolving data-related issues
Experience with ticketing systems (e.g Zendesk), monitoring service applications (e.g Datadog) and basic understanding of HTTP APIs
Fluent French & English (US/UK)

Job Responsibility

Answer all queries from our French and English customers by email
Work in full autonomy
Answer to written requests from clients
Guarantee customer satisfaction and respect of our KPIs and SLAs
Get to know our product and all its features inside out
Work autonomously to identify and document bugs and have them solved by the R&D team
Contribute to the improvement of the support brought to our customers (escalation process, crisis management, improvement of the ticketing process, interfaces with other 360Learning teams...)
Start handling our most valuable customers by becoming a dedicated agent for some of them
Contribute to the scaling of the team by assisting your coach on the recruitments & helping new joiners during their first months in the team
Become a subject-matter expert and treat escalations from your team members

What we offer

Work From Home allowance
Social security
Health insurance
Unemployment insurance
Common contingency
Salary guarantee fund
Flexible hours
Total work from home possible anywhere in Spain
Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity

Fulltime

Customer service field agent driving

No more desk and Go beyond the 9 to 5. Create impact, build authentic relationsh...

Location

United Kingdom , Edinburgh

Salary:

12.55 GBP / Hour

Randstad

Expiration Date

January 12, 2026

Requirements

Must have 1 year UK experience in any role
Full UK driving license and your own car (business car insurance required)
Strong communication skills and ability to work independently
Basic tech skills with a laptop and smartphone
DBS check or proof of one completed in the past 3 months

Job Responsibility

Support participants in the ONS survey by visiting residents within a 40-mile radius using your own car
Encourage survey completion, providing guidance and support as needed
Help to shape UK policies and improve communities

What we offer

Fuel Allowance: £0.45 per mile
Meal Allowance: £7.50 for 5 hours worked, £15 for 10 hours worked
Flexible Hours: 20-30 hours per week, Monday-Friday (9 AM-8 PM), occasional Saturday's

Parttime

Customer service field agent driving

Flexible work that fits your life-and makes a real impact. As a Customer Service...

Location

United Kingdom , Exeter

Salary:

12.55 GBP / Hour

Randstad

Expiration Date

March 07, 2026

Requirements

Must have 1 year UK experience in any role
Full UK driving license and your own car (business car insurance required)
Strong communication skills and ability to work independently
Basic tech skills with a laptop and smartphone
Good Knowledge on Microsoft Excel and Google spreadsheets
DBS check or proof of one completed in the past 3 months

Job Responsibility

Support participants in the ONS survey by visiting specific residents within a 40-mile radius using your own car
Encourage survey completion, providing guidance and support as needed, helping to shape UK policies and improve communities

What we offer

Fuel Allowance: £0.45 per mile
Meal Allowance: £7.50 for 5 hours worked, £15 for 10 hours worked

Parttime

Tech Customer Support Agent

Accenture

Location:
Ireland , Dublin

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 04, 2026

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