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Atria Senior Living Logo Atria Senior Living · IT - Administration

Tech Concierge

United States, Newport Beach 28.00 - 33.60 USD / Hour · Job Posted March 13, 2026
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Job Description

The Tech Concierge will play a crucial part in enhancing the overall resident experience by providing personalized technology assistance to seniors and employees within our community. The Tech Concierge is responsible for assisting Coterie residents in all things technology, including in-apartment smart-home tech, resident wearable devices, and personal technology.

Job Responsibility

  • Provide one-on-one technology support to residents, including but not limited to smartphones, tablets, laptops, smart TVs, and other personal devices
  • Assist residents with setting up and troubleshooting email accounts, video calls, and social media platforms
  • Educate and guide residents on using technology for entertainment, communication, and accessing community-specific apps or services
  • Develop and conduct small group training sessions on various technology topics based on residents’ interests and needs
  • Create user-friendly guides and documentation to help residents independently navigate common tech challenges
  • Collaborate with the Support Center’s IT team to ensure residents’ devices are up to date with the latest software and security features
  • Assist residents in installing and updating apps, antivirus software, and other relevant applications
  • Collaborate with other departments to integrate technology into various guest services and amenities, such as smart room features
  • Organize and facilitate tech-related events or workshops within the community to foster a sense of community and shared learning
  • Stay informed about the latest technology trends and incorporate relevant information into resident engagement activities
  • Provide exceptional customer service by promptly addressing residents’ technology-related concerns and inquiries
  • Maintain a positive and approachable demeanor while working with residents, fostering a comfortable environment for learning and assistance

Requirements

  • Associate’s degree required
  • Degree preferably in a technology-related or business-related field
  • Two (2) or more years of experience in customer service strongly preferred
  • Previous experience in customer service or technology support working with older adults is ideal
  • Strong understanding and comfort with the use of technology
  • Strong proficiency with common personal devices, operating systems, and software applications
  • Excellent interpersonal and communication skills, with the ability to convey technical information in a simple and understandable manner
  • Ability to adapt to residents with varying levels of tech proficiency in a patient and empathetic manner
  • Ability to work independently and as part of a team
  • Flexibility to work varied hours based on resident needs and community events

What we offer

  • Competitive Pay
  • Paid Holidays & PTO
  • Comprehensive Health Plans
  • Career Advancement Opportunities
  • Tuition Reimbursement
  • Employee Loyalty Rewards Program
  • Retirement Savings Plan with Employer Match
  • Rewards & Recognition
  • Health & Safety
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