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Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.
Job Responsibility:
Responsible for delivery of assigned tasks within the delivery cycle of a project
Understands a broad spectrum of the company's technology in order to deliver part of a detailed technical design, which meets customer requirements
Tasks may include installing new systems applications
updating applications, firmware, and drivers
creating boundaries for as well as performing configuration and testing activities
applications programming for assigned modules within a larger program
assisting in the preparation of technical presentations and demonstrations
and participating in customer meetings
Works with minimal direction from the technical lead and with customer nominated representatives to accomplish assigned tasks
Contributes to design for specific deliverables and assists in the development of technical solutions
Participates as part of a team and maintains good relationships with team members and customers
Understands the company strategy and the role that the individual plays
Uses knowledge tools and re- uses information for the benefit of projects, and of professional development
Uses and contributes to technical forums within the company environment and local professional communities and technical user groups
Requirements:
3 - 5 years of technical experience
Bachelor of Arts/Science or equivalent degree in computer science or related area of study
without a degree, two additional years of relevant professional experience (5-7 years in total)
Has sufficient depth and breadth of technical knowledge to be individually responsible for the implementation of a specific deliverable
Able to contribute to the design for deliverables
Has ability to perform/drive resolution of problems on individual products
Able to communicate broad and specific concepts with team and to peers
Able to produce documentation for use by team and customer