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Aflac Logo Aflac · IT - Software Development

Tech Business Analyst II (Salesforce)

United States, Columbus Employment contract 75000.00 - 100000.00 USD / Year · Job Posted June 29, 2026
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Job Description

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Job Responsibility

  • Communicates and presents complex technical concepts simply and effectively to nontechnical team members
  • Participates in identifying opportunities that impact business strategy and system performance
  • Works with business stakeholder to gather, document and analyze business requirements
  • Works with the business and Digital Services to identify inefficiencies in process and recommends solutions
  • Conducts systems analysis with a focus on technical process models and use cases
  • Provides testing support and analysis for resolution
  • Assesses long term needs, performs gap analysis and makes future state recommendations
  • Serves as a project team member for projects of simple to moderate scope and complexity
  • Communicates technical concepts simply and effectively to non-technical team members
  • Performs other duties as required

Requirements

  • Bachelor's Degree in Computer Science, Business Administration or a related field
  • 4+ years of relevant business systems analyst or related experience
  • Practical experience using MS Access, SQL, SOQL/Salesforce, or working knowledge of relational databases
  • Ability to apply statistical and other research methods into systems issues as required
  • review complex data and derive summary conclusions
  • Or an equivalent combination of education and experience
  • Business Requirements
  • Jira experience
  • Experience working an Agile environment
  • Business Processes
  • Cost Benefit Analysis
  • System Process Flows
  • Technical Use Case Preparation
  • Technical Requirements Definition
  • Flowchart Preparation
  • Data Entity-Relationship (ER) Diagramming
  • SDLC
  • Presentation skills
  • Technical Writing
  • Technical Communication
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal abilities
  • Ability to work in a cross-functional team environment
  • Detail-oriented with strong organizational skills

What we offer

  • medical, dental, and vision coverage
  • prescription drug coverage
  • health care flexible spending
  • dependent care flexible spending
  • Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
  • 401(k) plans
  • annual bonuses
  • opportunity to purchase company stock
  • 11 paid holidays
  • up to 20 days PTO to be used for any reason
  • state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
  • other leaves of absence
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