Teammate Success Coach Job at Advocate Health Care (Grafton)

Strategic Customer Success Partner Coach

As a Client Success Partner Coach (CSP Coach), you will own the most critical cu...

Location

France , Paris

Salary:

Not provided

360Learning

Expiration Date

Until further notice

Requirements

At least 10 years of extensive experience in Customer Success
5 years in a Manager position
Ability to find the middle ground between product, learning and development strategy and champion collaborative learning
Understanding of French enterprise market dynamics (corporate culture, L&D trends, procurement)
Strong negotiation and stakeholder management skills (C-level execs, HR/L&D leaders)
Data-driven decision making (analyzing churn, adoption, and success metrics)
Coaching and mentoring skills (developing junior/mid-level client success managers)
Performance management & career development planning
Fluent English (US/UK) / B2 level or equivalent (FR)
Successful experience as a CSP (having achieved objectives over the last 18 months)

Job Responsibility

Own the most critical customers in France
Support, mentor and guide the Client Success Partners (CSPs) that manage them
Responsible for the development of every team member and the achievement of renewal and expansion of clients for the largest accounts in the French market
Establish yourself as the point of escalation on your team’s accounts
Define initiatives to fill identified gaps
Report on risk, detailed product needs, retention, expansion and customer performance metrics
Deliver quarterly performance reviews for direct reports
Define OKRs
Define routine for working with AMs / product / alliances / CS Ops
Be autonomous on account reviews

What we offer

Work From Home stipend
RTT
Lunch vouchers
Medical insurance
Gym subscription
1 month parental leave for the second parent
Flexible hours
Full remote work possible anywhere in France
Diversity, Equity, and Inclusion ERGs (Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, Ethnic Diversity)
Corporate Social Responsibility charter

Fulltime

Lead Technical Support Engineer

Based in Singapore with remote work flexibility, you are an experienced technica...

Location

Singapore

Salary:

105000.00 - 142000.00 SGD / Year

Airship

Expiration Date

Until further notice

Requirements

Track record of team/peer leadership with strong customer-centric judgment and the diplomatic skills to decline requests that don't align with business objectives or support criteria
Experience navigating challenging customer and internal stakeholder requests
Ability to read and write code
Ability to establish subject matter expertise in new technologies
Successful track record in coaching, mentoring, and supporting teammates on complex technical issues
Experience as an escalation path for customer and team member issues
Ability to quickly build trusting relationships with customers and stakeholders
Demonstrated ability to support team members in achieving success, understanding that team members need clear expectations, direction, and guidance to excel in their roles
Self-motivated
excels at working independently with accuracy and efficiency while contributing to an openly collaborative team environment

Job Responsibility

Provide day-to-day management and supervision for Technical Support team members in APAC
Serve as the primary technical escalation point for APAC customers
Represent Support in conversations with regional account teams and customers
Make independent judgment calls regarding customer communications, issue escalation, and team guidance
Provide world-class support by taking ownership of customer issues from initial contact to resolution, including troubleshooting the issue, determining the root cause, and ensuring that the customer understands the resolution
Partner with various Engineering teams to resolve customer issues and assist customers during the implementation of our products and services, which includes reading, analyzing, and writing code
Contribute documentation, knowledge base articles, and tutorials to improve the customer experience of Airship products and services
Assist in onboarding new Technical Support Engineers
Serve as a mentor/role model to team members
Participate in the QA process of current and new products/services

What we offer

Stock options

Fulltime

Teammate Success Coach

This role provides direct, one-on-one wraparound support to newly hired and exis...

Location

United States , Milwaukee

Salary:

33.05 - 49.60 USD / Hour

Advocate Aurora Health

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources or related field
Typically requires 2 years of experience in coordinating community or corporate training programs, showing demonstrated success in Workforce Development, Human Resources, public and private entities, schools and/or churches
Demonstrated knowledge of barrier reduction strategies, wraparound services, community resources, and essential skills development
Strong interpersonal and communication skills with the ability to build trust with teammates from diverse backgrounds
Ability to assess needs, identify barriers, and connect teammates to appropriate internal and external supports
Familiarity with crisis response or high-barrier situations and the ability to provide timely resource navigation
Strong organizational and time management skills with the ability to manage an active caseload
Ability to work independently and collaboratively in a supportive, team-focused environment
High proficiency using Microsoft Office Suite, virtual meeting tools, and other technology platforms
Ability to guide teammates in exploring career development options and setting career or employment goals when appropriate

Job Responsibility

Provides one-on-one support to help teammates address personal, financial, transportation, childcare, and other barriers that may impact job success or retention
Maintains consistent contact with an active and rotating caseload, conducting regular coaching sessions both in-person and virtually
Assesses needs and develops individualized support plans focused on stability, essential skills, and wraparound services
Responds to emergent or crisis situations and connects teammates to internal or external resources for timely resolution
Allocates available wraparound and financial support services to help teammates overcome immediate barriers
Maintains accurate and timely case documentation, tracking coaching interactions, supports provided, and progress
Partners with site leaders to identify teammate needs, coordinate support, and remove barriers impacting job stability
Supports onboarding and orientation for teammates entering workforce development programs or upskilling initiatives
Provides teammates with information about internal development opportunities, educational assistance, and work-based learning programs. Supports teammates in exploring career pathways and setting longer-term career or employment goals as appropriate
Assists with workforce development programs, events, and initiatives in collaboration with the Workforce Development team

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions

Fulltime

Teammate Success Coach

This role provides direct, one-on-one wraparound support to newly hired and exis...

Location

United States , Grafton

Salary:

33.05 - 49.60 USD / Hour

Advocate Aurora Health

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources or related field
Typically requires 2 years of experience in coordinating community or corporate training programs, showing demonstrated success in Workforce Development, Human Resources, public and private entities, schools and/or churches
Demonstrated knowledge of barrier reduction strategies, wraparound services, community resources, and essential skills development
Strong interpersonal and communication skills with the ability to build trust with teammates from diverse backgrounds
Ability to assess needs, identify barriers, and connect teammates to appropriate internal and external supports
Familiarity with crisis response or high-barrier situations and the ability to provide timely resource navigation
Strong organizational and time management skills with the ability to manage an active caseload
Ability to work independently and collaboratively in a supportive, team-focused environment
High proficiency using Microsoft Office Suite, virtual meeting tools, and other technology platforms
Ability to guide teammates in exploring career development options and setting career or employment goals when appropriate

Job Responsibility

Provides one-on-one support to help teammates address personal, financial, transportation, childcare, and other barriers that may impact job success or retention
Maintains consistent contact with an active and rotating caseload, conducting regular coaching sessions both in-person and virtually
Assesses needs and develops individualized support plans focused on stability, essential skills, and wraparound services
Responds to emergent or crisis situations and connects teammates to internal or external resources for timely resolution
Allocates available wraparound and financial support services to help teammates overcome immediate barriers
Maintains accurate and timely case documentation, tracking coaching interactions, supports provided, and progress
Partners with site leaders to identify teammate needs, coordinate support, and remove barriers impacting job stability
Supports onboarding and orientation for teammates entering workforce development programs or upskilling initiatives
Provides teammates with information about internal development opportunities, educational assistance, and work-based learning programs. Supports teammates in exploring career pathways and setting longer-term career or employment goals as appropriate
Assists with workforce development programs, events, and initiatives in collaboration with the Workforce Development team

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Fulltime

Inpatient Clinical Informaticist

Location

United States , Charlotte

Salary:

41.10 - 61.65 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Epic Clinical Module Certification or attained within 1 year of hire
Bachelor’s Degree in Business, IT, Nursing or other related healthcare field
3-5 Years Clinical Experience with extensive experience in the use of clinical technology systems OR 3 Years Clinical Informatics Experience
Strong communication skills and ability to convey technical information to non-technical users, as well as coach other teammates in the ability to translate technology to our clinical users
Analytical mindset with the ability to proactively identify areas for improvement
Passion for healthcare technology and a commitment to advancing patient care
Ability to lead in all phases of the clinical information system life cycle (e.g. plans, designs, builds, tests, implements, monitors, evaluates as a member of the interdisciplinary team.

Job Responsibility

Serve as a subject matter expert for the EHR and provide in-depth support to the entire inpatient care team and serves as a liaison between clinicians, operational leadership and IT
Tackles multiple complex clinical workflow issues, troubleshoots system issues and guide users through hundreds of complex clinical workflows
Communicate and Collaborate with IT team to address technical challenges and enhance system functionality
Troubleshoots and proactively monitors/evaluates the effectiveness of applications and systems
Serve as a subject matter expert for 2 or more specialty areas in the inpatient setting
Performs advanced troubleshooting support and complex issue resolution independently and in conjunction with IT and other partnering departments
Serves as the primary source of escalation for complex issues and helps to coach/educate troubleshooting techniques to the team
Help to identify tactics to manage change related to technology adoption
Provide end user support and identify resistance to change and mitigate with change management principles
Provides basic reporting tool assistance to end users

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

Patient Safety Coordinator

Patient Safety Coordinator for Atrium Health, a remote full-time day position. T...

Location

United States

Salary:

35.50 - 53.25 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Bachelor's Degree required
Master's Degree preferred
RN or other clinical licensure preferred
certification in health care quality, patient safety or related accreditation entity preferred, required within 1 year of employment
5-7 years experience in healthcare or directly related field
2-4 years leadership experience preferred
Knowledge of Lean Concepts preferred
Intermediate to advanced computer skills with demonstration of skill and competence in use of all Microsoft Office applications preferred
Previous experience or knowledge of TJC preferred
PMP Certification preferred

Job Responsibility

Expertly facilitate patient safety improvement efforts and coaches other facilities and teammates in the development of performance improvement capabilities with emphasis on process redesign and measurement
provides direction to the department and facility leadership in the planning of a systematic, organization-wide approach to continuous quality improvement
Serves as a team leader, preceptor, mentor and coach to patient safety teammates, as well as a System expert for patient safety training and new initiatives
assists leadership with review of patient safety coordinator work product and makes recommendations for teammates' performance appraisal
Prepares Quality reports, scorecards and presentations
Coordinates department and facility patient safety meetings, analyzes trends of performance metrics, identifies opportunities for improvement, develops action plans, measures success of these action plans and creates the records and follow-up metrics for each meeting and activity
reassesses approach to maximize success
Organizes and coordinates the annual facility leadership conference, resulting in the review, analysis and development of the Patient Safety Plan
Conducts leading practice research and shares implementation results across the System to hardwire best practices
Provides education and training on patient safety initiatives, including project management, process redesign, rapid design and measurement

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Fulltime

Vice President, Global Customer Service Operations

The VP, Global Customer Service Operations will be responsible for leading the c...

Location

United States , Detroit

Salary:

225000.00 - 250000.00 USD / Year

StockX

Expiration Date

Until further notice

Requirements

10+ years leading Customer Service operations with preferred e-commerce experience
5+ years of global leadership experience, focused in North America, EMEA and APAC
Customer and Employee Centric leadership and experience with proven results
Strong background in multi-channel Contact Center / BPO operations. Proven experience in scaled leadership roles
Strategic and organizational skills with a clear understanding of the wider issues impacting the relevant markets
Proven Management experience at a senior, strategic level role
Established track record of exceeding targets, KPIs, SLAs
Exceptional Coach that demonstrates the ability to develop, motivate, and communicate with others at all levels
Influential relationship skills at all levels and able to use these relationships to deliver service improvements
Excellent interpersonal skills, including written and verbal communication, and the ability to build trust and consensus amongst a team

Job Responsibility

Strategically and tactically lead and develop the Global CS team to enhance performance in 3 key areas: Employee, Customer, and Efficiencies/Cost
Deliver world-class results across multiple locations from both in-house teams and outsourced partners
Enabling teams to be successful by being committed to coaching and development, encouraging and recognizing others, and facilitating brilliant outcomes
all designed to create a world-class engaged team
Drive performance management and People Experience initiatives, including goal setting, performance reviews, succession planning, compliance, and top performer retention
Create, improve and drive a culture and processes which achieve business goals and objectives
Work effectively with all stakeholders, both internal and external to CS, to negotiate and influence customer improvements
Embrace AI and Technology to improve customer experience, teammate experiences, and efficiencies
Responsible for growing the team as the business grows and thinking outside of headcount for smarter ways to deliver an outstanding, digital first, customer service experience as we scale up
A critical member of the Global Customer Service team, collaborating with global colleagues to deliver better together and leveraging CS support teams primarily located in the US

What we offer

opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses

Fulltime

Director Revenue Cycle Education, Operational Enablement

This role will lead three key areas for Revenue Cycle Education: Employment pipe...

Location

United States , Oak Brook; Charlotte

Salary:

63.45 - 95.20 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Bachelor’s degree in education, Training & Development, Instructional Design, I/O Psychology, Healthcare Administration or related field
Typically requires 7 years of experience in developing and implementing training programs in the revenue cycle, healthcare or large organization with multiple learner audiences
5 years of management experience in Education, Learning & Development, or related space
Knowledge in developing and executing educational programs that effectively translate information and workflows into teachings that inspire learner involvement and action
Experience in successfully validating education and training impact with data
Self-awareness, empathy, and relationship management to build trust and influence across diverse teams
Technology, automation, and AI driven
Fosters experimentation and learns quickly from successes and failures
Ability to see the big picture, anticipate trends, and align decisions with long-term organizational goals
Comfort with ambiguity

Job Responsibility

Set the enterprise education and training strategy for the team, and the Rev Cycle learner audience they serve, to be aligned to business goals, workforce planning, and future skills required
Engages key partners to foster and maintain strong collaborative relationships so that both the education team and the teams they serve can be successful
Operationalize measurement and reports for success metrics that tie learning to performance, mobility, and retention
Ensure that all education and training activities are in alignment with adult education best practices
Analyze current trends, industry direction, and adult learning theory research to help set strategy for areas of responsibility
Drive a continuous learning culture with leaders as sponsors, communities of practice, and performance support in the flow of work
Analyzes complex revenue cycle problems to extract educational components and provides direction in prioritization and implementation of appropriate educational strategies and tactics
Oversee organizational development projects and inter-departmental committees to determine revenue cycle education requirements that support a wide variety of business initiatives
Lead, coach and scale to build a highly effective team with a proven impact
Establish a coaching ecosystem and integrate learning into performance management and succession planning

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Fulltime

Teammate Success Coach

Advocate Health Care

Location:
United States , Grafton

Category:
Human Resources

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 31, 2026

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