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As a Team leader in our second chance Market, you will be responsible for leading and developing a team that ensures top-quality products, minimizes waste, and maximizes cost efficiency. Your focus will be on maintaining high customer satisfaction while driving sustainability efforts within the store.
Job Responsibility:
Lead, coach, and develop the Product Quality & Recovery team with a strong customer-first mindset
Ensure all functions understand and contribute to product quality, safety, and recovery processes
Act as an ambassador for customer product experience, ensuring all quality and safety deviations are reported timely
Oversee the efficient management of the As-Is area, promoting a circular economy and reducing waste
Establish effective blocking and sales stop processes to prevent defective or recalled products from reaching customers
Set and track department goals, continuously identifying opportunities for improvement
Implement common working methods, tools, and processes to optimize product quality, safety, and recovery
Promote IKEA’s sustainability and environmental commitments, ensuring all waste is properly managed
Develop team members and create a succession plan for future leadership roles
Requirements:
Leadership experience in a retail or commercial environment
Strong understanding of customer behavior in an omnichannel setting
Expertise in product quality, safety, and recovery processes
Knowledge of merchandising techniques and how to create a commercially attractive area
Familiarity with IKEA’s product range, IT systems, and sustainability principles
Business-oriented mindset with a focus on driving profitability and operational efficiency
Ability to prioritize tasks and work under pressure in a high-volume retail environment
Strong analytical and problem-solving skills to improve processes
Excellent communication ability in German and English
A collaborative mindset, with the ability to work cross-functionally
What we offer:
28 vacation days (based on a 100% workload)
8 weeks paid parental leave for fathers
20 weeks paid parental leave for mothers
Very attractive social benefits
15% staff discount on your purchase - in every Swiss IKEA store
We pay between 85% and 100% of your yearly travel ticket
Free parking facilities
Unlimited access to the LinkedIn learning platform
Affordable and healthy meals in our staff canteen (CHF 4.50 for meat dishes and CHF 3.50 for veggie dishes)
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