Teamleader Customer Relations Job at IKEA (Anderlecht)

Teamleader Customer Relations

IKEA

Location:
Belgium , Anderlecht

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Job Responsibility:

You translate the business plan of the store into a clear action plan for your department and you implement the various actions
You are a born problem-solver: you listen to the customer and draw on your knowledge to offer solutions and make decisions in line with our IKEA Customer Relations policy and you coach your team to do the same
You motivate, inspire and engage your team to achieve the targets set and to help them grow and develop as individuals
You create trust in IKEA among our customers by guaranteeing a positive store experience before, during and after their purchase
You supervise the administrative processes that occur behind the scenes and ensure the operational systems are up to standard
You implement new ways of working in the constantly changing omnichannel world

Requirements:

You build and maintain a lifelong relationship with both new and existing customers
Your communication skills enable you to handle complaints in a reliable, efficient and friendly way
You have solid experience as a leader and you are a real team player
You enjoy coaching a team to achieve targets and can act on feedback received from both customers and co-workers
You challenge both yourself and your team to exceed the expectations of our customers and constantly find new and better ways of working by collaborating with all the different departments in our store
You are focused on customers, and you always make the customer the center of your attentions

What we offer:

Eco-vouchers
End-of-year bonus, holiday pay and sector premiums
An additional allowance if you come by bike
Private leasing of an electric bike
Comprehensive hospitalization insurance
A private accidents insurance
Pension savings
A leave savings plan: choose how you want your late/early hours to be paid out: a supplement on your salary or in holiday hours
We also offer extra-legal holidays, seniority holidays and for full-time colleagues 6 extra days off
A canteen where you can eat delicious food at very democratic prices
IKEA Tack! Loyalty reward, an additional deposit into your retirement savings based on our global results and your loyalty to IKEA
ONE IKEA Bonus: an additional bonus based on your shop's results
IKEA Benefits at work: a portal offer you great discount for well-known stores and brands
IKEA staff discount 15% on all your purchases
Team outings & staff parties
A nice extra in case of legal cohabitation/marriage/birth/retirements to celebrate these beautiful moments

Additional Information:

Job Posted:
February 19, 2026

Employment Type:

Fulltime

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