Teamleader Customer Relations Job at IKEA (Wilrijk)

Job Description

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Job Responsibility

You translate the business plan of the store into a clear action plan for your department and you implement the various actions.
You are a born problem-solver: you listen to the customer and draw on your knowledge to offer solutions and make decisions in line with our IKEA Customer Relations policy and you coach your team to do the same.
You motivate, inspire and engage your team to achieve the targets set and to help them grow and develop as individuals.
You create trust in IKEA among our customers by guaranteeing a positive store experience before, during and after their purchase.
You supervise the administrative processes that occur behind the scenes and ensure the operational systems are up to standard.
You implement new ways of working in the constantly changing omnichannel world.

Requirements

You build and maintain a lifelong relationship with both new and existing customers. In doing so, you stimulate turnover growth and contribute to long-term profitability.
Your communication skills enable you to handle complaints in a reliable, efficient and friendly way.
You have solid experience as a leader and you are a real team player, which enables you to solve problems and make decisions in a challenging and ever-changing retail environment.
You enjoy coaching a team to achieve targets and can act on feedback received from both customers and co-workers.
You challenge both yourself and your team to exceed the expectations of our customers and constantly find new and better ways of working by collaborating with all the different departments in our store.
You are focused on customers, and you always make the customer the center of your attentions. You can see the store through our customers' eyes and use this to optimize the shopping experience in our store.

What we offer

Eco-vouchers
End-of-year bonus, holiday pay and sector premiums
An additional allowance if you come by bike
Private leasing of an electric bike
Comprehensive hospitalization insurance
A private accidents insurance
Pension savings
A leave savings plan
Extra-legal holidays, seniority holidays and for full-time colleagues 6 extra days off
A canteen
IKEA Tack! Loyalty reward
ONE IKEA Bonus
IKEA Benefits at work
IKEA staff discount 15%
Team outings & staff parties
A nice extra in case of legal cohabitation/marriage/birth/retirements

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Teamleader Customer Relations

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