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IKEA Logo IKEA · Customer Service

Teamleader Customer Relations

Belgium, Hognoul Employment contract · Job Posted June 04, 2026
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Job Description

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Job Responsibility

  • You translate the business plan of the store into a clear action plan for your department and you implement the various actions. In doing so, you contribute to the positioning of the IKEA store as the leader in interior design on the local market
  • You are a born problem-solver: you listen to the customer and draw on your knowledge to offer solutions and make decisions in line with our IKEA Customer Relations policy and you coach your team to do the same
  • You motivate, inspire and engage your team to achieve the targets set and to help them grow and develop as individuals
  • You create trust in IKEA among our customers by guaranteeing a positive store experience before, during and after their purchase
  • You supervise the administrative processes that occur behind the scenes and ensure the operational systems are up to standard
  • You implement new ways of working in the constantly changing omnichannel world

Requirements

  • You build and maintain a lifelong relationship with both new and existing customers. In doing so, you stimulate turnover growth and contribute to long-term profitability
  • Your communication skills enable you to handle complaints in a reliable, efficient and friendly way. The goal is to motivate our customers to shop at IKEA more often because they are confident that a visit is always worth it and is a pleasant experience
  • You have solid experience as a leader and you are a real team player, which enables you to solve problems and make decisions in a challenging and ever-changing retail environment
  • You enjoy coaching a team to achieve targets and can act on feedback received from both customers and co-workers
  • You challenge both yourself and your team to exceed the expectations of our customers and constantly find new and better ways of working by collaborating with all the different departments in our store
  • You are focused on customers, and you always make the customer the center of your attentions. You can see the store through our customers' eyes and use this to optimize the shopping experience in our store

What we offer

  • Eco-vouchers
  • End-of-year bonus, holiday pay and sector premiums
  • An additional allowance if you come by bike
  • Private leasing of an electric bike, we are happy to give you a boost
  • Comprehensive hospitalization insurance
  • A private accidents insurance
  • Pension savings
  • A leave savings plan: choose how you want your late/early hours (before 7h and as of 19h) to be paid out: a supplement on your salary or in holiday hours
  • We also offer extra-legal holidays, seniority holidays and for full-time colleagues 6 extra days off
  • A canteen where you can eat delicious food at very democratic prices
  • IKEA Tack! Loyalty reward, an additional deposit into your retirement savings based on our global results and your loyalty to IKEA
  • ONE IKEA Bonus: an additional bonus based on your shop's results
  • IKEA Benefits at work: a portal offer you great discount for well-known stores and brands
  • IKEA staff discount 15% on all your purchases
  • Team outings & staff parties, because togetherness is very important to us
  • A nice extra in case of legal cohabitation/marriage/birth/retirements to celebrate these beautiful moments
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