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Teamleader Customer Relations

https://www.ikea.com Logo

IKEA

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Location:
Belgium , Zaventem

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Teamleader position in Customer Relations department at IKEA, focused on building and maintaining lifelong customer relationships, handling complaints, coaching team members, and ensuring positive customer experiences in a multichannel retail environment.

Job Responsibility:

  • Translate business plan into clear action plan for department
  • Implement various actions
  • Contribute to positioning IKEA as interior design leader
  • Listen to customers and offer solutions
  • Make decisions in line with IKEA Customer Relations policy
  • Coach team
  • Motivate, inspire and engage team
  • Help team grow and develop
  • Create trust in IKEA
  • Guarantee positive store experience
  • Supervise administrative processes
  • Ensure operational systems are up to standard
  • Implement new ways of working in omnichannel environment

Requirements:

  • Build and maintain lifelong relationships with both new and existing customers
  • Handle complaints in a reliable, efficient and friendly way
  • Solid experience as a leader
  • Real team player
  • Solve problems and make decisions in a challenging retail environment
  • Coach a team to achieve targets
  • Act on feedback from customers and co-workers
  • Challenge both yourself and your team to exceed customer expectations
  • Find new and better ways of working
  • Focus on customers and make them the center of attention
  • See the store through customers' eyes
What we offer:
  • Eco-vouchers
  • End-of-year bonus
  • Holiday pay
  • Sector premiums
  • Additional allowance for cycling
  • Private leasing of electric bike
  • Comprehensive hospitalization insurance
  • Private accidents insurance
  • Pension savings
  • Leave savings plan
  • Extra-legal holidays
  • Seniority holidays
  • 6 extra days off for full-time colleagues
  • Canteen with democratic prices
  • IKEA Tack! Loyalty reward
  • ONE IKEA Bonus
  • IKEA Benefits at work portal discounts
  • 15% staff discount
  • Team outings
  • Staff parties
  • Celebration extras for legal cohabitation/marriage/birth/retirements

Additional Information:

Job Posted:
November 27, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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