CrawlJobs Logo

Team Mentor, Employer Services

fin.capital Logo

Fin Capital

Location Icon

Location:
United States , New York City ▼

Category Icon
Category:
Finance

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

70000.00 - 80000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

We are seeking an energetic and reliable professional to join our team as a Team Mentor, Employer Services. The ideal candidate will be responsible for overseeing a team of individual contributors while also providing direct, high-quality service to clients. As a Team Mentor, you will mentor and manage a small subteam, ensuring that client needs are met promptly and effectively, while maintaining high standards of performance and compliance. You will serve as a subject matter expert for your team, supporting day-to-day operations and guiding team members in their professional development.

Job Responsibility:

  • Act as the primary point of contact for a group of 401(k) plan sponsor clients, ensuring excellent service delivery by responding to client inquiries regarding plan administration, contributions, and integrations in a timely and accurate manner
  • Collaborate with cross-functional teams to troubleshoot and resolve complex client issues
  • Manage and effectively resolve client escalations as they arise using strong critical thinking and sound judgement to ensure optimal outcomes for clients, leading to high retention
  • Collaborate across all internal teams in order to resolve any client issues and be the voice between our internal teams and our client to manage resolution, feedback, and satisfaction
  • Share data-driven insights with our product teams to improve our platform and planning roadmap
  • Lead, mentor, and coach a small subteam of individual contributors, fostering a culture of teamwork, accountability, and professional growth
  • Collaborate on team performance reviews, provide constructive feedback, and help team members set and achieve personal and professional goals
  • Lead team training and development as needed, ensuring team members are up-to-date on industry trends, best practices, and product changes
  • Identify opportunities for process improvements within the Employer Services function to enhance client satisfaction and operational efficiency
  • Collaborate with cross-functional teams (e.g., Compliance, Operations, and Sales) to ensure a seamless client experience and resolve any issues that arise
  • Monitor and report on team performance, including client satisfaction, service level adherence, and overall productivity
  • Provide guidance and support in the completion of projects and tasks, ensuring high-quality service delivery and adherence to timelines
  • Monitor and reallocate resources as necessary to ensure solid coverage of all client needs and Vestwell workstreams
  • Host or moderate webinars, walking sponsors through the registration and the portal, and answering questions

Requirements:

  • Fintech, Financial Services, or Retirement industry experience
  • Team mentality and the ability to multitask while attending to a high volume of incoming inquiries
  • Develop and maintain a strong business partnership with Plan sponsor and vendors
  • Strong time management skills to ensure the timeliness of all proactive and reactive communications
  • Strong critical thinking, research, and problem solving skills
  • Previous people management or leadership experience
  • Strong commitment to superior customer service
  • Positive and proactive attitude
  • Proficiency is required with Excel/Google Sheets, Word/Google Docs, Adobe Acrobat, and browsing network directories as we are a paperless office
  • Excellent attention to detail and accuracy, proficient with numbers and basic calculations

Nice to have:

  • Fintech or Retirement industry experience
  • Series 6, 7, 63, 65, 66
  • QKA, QKC
  • Six sigma
  • Previous experience from Payroll, Employee Benefits, and People Management
What we offer:
  • Competitive health coverage
  • Generous vacation offering
  • Hybrid office policy
  • Great 401(k) plan

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Fin Capital - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Team Mentor, Employer Services

Liability Claims Team Leader

Our client a global loss adjusting company are looking for a Team Leader to supp...
Location
Location
United Kingdom , Milton Keynes
Salary
Salary:
30000.00 - 40000.00 GBP / Year
https://www.lawesrecruitment.co.uk Logo
Lawes Consulting Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • An experienced team leader from a Claims background
  • Evidence of mentoring and developing teams to a high performance standard
  • Knowledge of the principals of insurance and claims process
  • Exceptional customer service ethics
  • The ability to deal with challenges and setbacks
  • Strong organisational skills
  • Flexibility in your approach to changing priorities
Job Responsibility
Job Responsibility
  • Leading a team of experienced claims handlers
  • Dealing with Liability claims, ranging from Employers Liability, Personal Liability through to Commercial based claims varying in value
  • Fulltime
Read More
Arrow Right

Service Manager

We are looking for a Service Advisor to join our team. The ideal candidate will ...
Location
Location
United States , McKinney
Salary
Salary:
19.00 - 42.00 USD / Hour
meineke.com Logo
Meineke
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED required bachelor’s degree preferred
  • Valid state-issued driver’s license and clean driving record are required
  • Successful completion of a pre-employment drug and background screening
  • At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred
  • Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required
Job Responsibility
Job Responsibility
  • Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
  • Ensure repairs and maintenance tasks are completed in a timely manner
  • Mentor employees on best practices for improving sales and customer service techniques
  • Oversee day-to-day operations of the service department
  • Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records
What we offer
What we offer
  • Competitive salary
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Competitive Compensation
  • Career Advancement
  • Training and Development
  • Comprehensive Benefits Package
  • Employee Discounts
  • Positive Work Environment
  • Fulltime
Read More
Arrow Right

Business Manager

APM Noarlunga /Willunga Southern region is currently looking for an Inclusive Em...
Location
Location
Australia , Noarlunga Centre
Salary
Salary:
Not provided
assureprograms.com.au Logo
Assure
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in Employment Services or clearly demonstrated transferable skills
  • People leadership exposure and/or understanding
  • Excellent interpersonal and communication skills (both written and verbal)
  • Ability to work unsupervised in challenging environments
  • Proven experience working in a high-performance driven environment
  • Demonstrable ability to build positive working relationships with key stakeholders
  • Eligibility to meet legislative requirements for clearance to work in the Employment Services programs
  • be eligible to work in Australia
  • have a current driver’s licence and a comprehensively insured vehicle
  • be willing to complete a Criminal History Check
Job Responsibility
Job Responsibility
  • Empowering and motivating a small team of Employment Consultants to drive the very best outcomes for job seekers who have a disability
  • Providing regular training and mentoring
  • Supporting team to hit their KPIs
  • Leading by example, engaging with job seekers to provide tailored employment services
  • Reading and interpreting data
  • Forming local business relationships
  • Planning for future success
  • Solving complex issues as they arise
What we offer
What we offer
  • Attractive base salary + generous achievement incentives on offer for great participant outcomes
  • Unlimited personal use of a smartphone
  • Salary packaging options
  • Free counselling services
  • Fulltime
Read More
Arrow Right
New

Critical Environment Operations Manager

Microsoft’s Cloud Infrastructure and Operations (MCIO) is the engine that powers...
Location
Location
United States , Quincy
Salary
Salary:
127600.00 - 229200.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Qualification or equivalent AND 6+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure) OR equivalent experience
  • 1+ year(s) people management experience
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
  • 6+ years enterprise-level experience managing large scale and complex projects/programs AND 6+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) AND 6+ years experience in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) AND Experience managing budget $1M+
  • Bachelor's Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field
  • 5+ years experience leading diverse, technical workforce or managing global and virtual teams
  • Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications, Leadership Development Certifications, PMP, CDCP
  • Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services
  • Experience working on large scale CE projects
  • Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)
Job Responsibility
Job Responsibility
  • Clarifies and refines strategic vision to communicate to their teams and drives alignment of operational strategies with a security-first culture
  • Brings suggestions including security enhancement to local management team and/or global leaders or partners
  • Reviews Objectives and Key Results (OKRs) and Key Performance indicators (KPIs) and provides input to improve or make KPIs and OKRs more efficient/effective
  • Understands key business drivers and where Data Center Operations (DCOPS) feeds into business success
  • Understands connections between different organizations and their related initiatives
  • Suggests or recommends risk-based decisions or escalates based on what is best for business and strategy, and without all the data
  • Frames DCOPs challenges in context of business expectations and drives business context
  • Understands key financial metrics, understands how to grow an organization, and exhibits a One Microsoft mentality
  • May change course and strategically delegates tasks
  • Influences guidelines that to ensure they are consistent with contractual service agreements and security standards
  • Fulltime
Read More
Arrow Right

Senior Employment Consultant

Do you have Employment Services experience and enjoy leading and supporting your...
Location
Location
Australia , Mirrabooka
Salary
Salary:
Not provided
assureprograms.com.au Logo
Assure
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • be eligible to work in Australia
  • have a current driver’s licence and a comprehensively insured vehicle
  • be willing to complete a Criminal History Check
  • be able to secure a Working with Children Safely Card
Job Responsibility
Job Responsibility
  • Develop and provide employment strategies to drive positive performance
  • Network and market APM services to secure new referrals to our service
  • Train and support your staff to be high performing Employment Consultants
  • Provide tailored employment services to a small number of job seekers
  • Support the Business Manager in achieving team KPI's
  • Keep current on industry trends and be capable of adapting accordingly
  • Complete all necessary administration to the required standard ensuring full compliance
What we offer
What we offer
  • opportunity to grow your career in Human Services, across multiple global brands and geographies
  • great work-life balance
  • extensive learning opportunities
  • networking programs
  • employee benefits
  • Fulltime
Read More
Arrow Right

Business Manager

Do you have Management experience and enjoy leading a team? APM Canberra, ACT is...
Location
Location
Australia , Canberra; Greenway; Queanbeyan
Salary
Salary:
Not provided
assureprograms.com.au Logo
Assure
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in Employment Services or clearly demonstrated transferable skills
  • People leadership exposure and/or understanding
  • Excellent interpersonal and communication skills (both written and verbal)
  • Ability to work unsupervised in challenging environments
  • Proven experience working in a high-performance driven environment
  • Demonstrable ability to build positive working relationships with key stakeholders
  • Eligibility to meet legislative requirements for clearance to work in the Employment Services programs
  • be eligible to work in Australia
  • have a current driver’s licence and a comprehensively insured vehicle
  • be willing to complete a Criminal History Check
Job Responsibility
Job Responsibility
  • Empowering and motivating a team of Employment Consultants to drive the very best outcomes for job seekers who have a disability
  • Providing regular training and mentoring to support team to hit their KPIs
  • Engaging with job seekers to provide tailored employment services
  • Reading and interpreting data
  • Forming local business relationships
  • Planning for future success
  • Solving complex issues as they arise
What we offer
What we offer
  • Attractive base salary + generous achievement incentives on offer for great participant outcomes
  • Unlimited personal use of a smartphone
  • Salary packaging options
  • Free counselling services
  • Fulltime
Read More
Arrow Right

Principal Service Delivery Manager

As the Principal Service Delivery Manager, you will design, lead and deliver man...
Location
Location
United Kingdom , Bristol; London; Manchester; Swansea
Salary
Salary:
78000.00 - 85000.00 GBP / Year
madetech.com Logo
Made Tech
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A track record of working directly with Public Sector customers and users of Public Service products and services
  • Experience working in a leadership role within a technology consultancy
  • Evidence of developing support services for greenfield digital, data and platform products
  • Knowledge of service management tooling and experience in integrating tools across organisations
  • Repeated experience in designing transition plans for replacing incumbent service management suppliers and for transitioning services from Beta into Live through service acceptance governance
  • Hands on experience of working closely with other disciplines (e.g. security, architecture, engineering) as part of a multidisciplinary approach
  • Experience of defining governance processes and procedures, and applying governance and oversight to a range of deliveries
  • Generating playbooks and defining learning plans for a wide range of skill levels
  • Facilitating and delivering cross-skilling to support delivery managers and project managers
  • Eligibility for SC (security check) clearance
Job Responsibility
Job Responsibility
  • Assessing the existing operational processes in place with our customers, providing recommendations for improvements and designing target operating models
  • Taking responsibility for understanding service requirements, shaping and delivering transition programmes on customer accounts providing SME engagement as a specialist managed service consultant
  • Implementing ways of working that encourage continuous improvement and user focused changes across a range of digital, data and platform services, without compromising on the stability and reliability of the service
  • Providing pre-sales support on bids using customer, stakeholder and managed services knowledge to meet customer needs, adding significant value and credibility and maximising bid opportunities for Made Tech
  • Champions and leads the development of knowledge management approaches and defines operational processes and systems to monitor, evaluate and maintain knowledge across flexible service management teams
  • Create repeatable and reusable processes that allow Managed Services to be delivered in a modular way
  • Taking the lead on establishing contracts and SOWs with customers, working closely with Client partners to manage customer relationships and build opportunities
  • Working closely with the engineering teams to define transition and support processes for products and services deployed across multiple government departments and/or local authorities
  • Implements processes, tools, and teams to ensure that the transition of services, service components and packages is planned and compliant
  • including but not limited to release and deployment activities, security patches and upgrade packages
What we offer
What we offer
  • 30 days Holiday - we offer 30 days of paid annual leave plus bank holidays
  • Flexible Working Hours - we are flexible with what hours you work
  • Flexible Parental Leave - we offer flexible parental leave options
  • Remote Working - we offer part time remote working for all our staff
  • Paid counselling - we offer paid counselling as well as financial and legal advice
  • Flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan
  • Optional social and wellbeing calendar of events
  • Fulltime
Read More
Arrow Right

Business Manager

Do you have Management experience and enjoy leading a small team? APM Gosnells, ...
Location
Location
Australia , Gosnells
Salary
Salary:
Not provided
assureprograms.com.au Logo
Assure
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in Employment Services or clearly demonstrated transferable skills
  • People leadership exposure and/or understanding
  • Excellent interpersonal and communication skills (both written and verbal)
  • Ability to work unsupervised in challenging environments
  • Proven experience working in a high-performance driven environment
  • Demonstrable ability to build positive working relationships with key stakeholders
  • Eligibility to meet legislative requirements for clearance to work in the Employment Services programs
  • be eligible to work in Australia
  • have a current driver’s licence and a comprehensively insured vehicle
  • be willing to complete a Criminal History Check
Job Responsibility
Job Responsibility
  • Empowering and motivating a small team of Employment Consultants to drive the very best outcomes for job seekers who have a disability
  • Providing regular training and mentoring to support team to hit their KPIs
  • Engaging with job seekers to provide tailored employment services
  • Reading and interpreting data, forming local business relationships and planning for future success
  • Solving complex issues as they arise
What we offer
What we offer
  • Attractive base salary + generous achievement incentives on offer for great participant outcomes
  • Unlimited personal use of a smartphone
  • Salary packaging options
  • Free counselling services
  • Fulltime
Read More
Arrow Right