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Petsense · Customer Service

Team Member

· Job Posted January 29, 2026

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Job Description

This position is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while providing legendary customer service.

Job Responsibility

Maintain regular and predictable attendance
Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs
Take the initiative to support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable
Operate cash register/computer following cash handling procedures
Recovery of merchandise
Participate in mandatory freight process
Complete Plan-o-gram procedures (merchandising, sets, and resets)
Assemble merchandise
Perform janitorial duties
Execute price changes/markdowns
Assist customers with loading purchases
Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required
Complete all documentation associated with any of the above job duties

Requirements

No experience required
Retail experience and/or pet/live animal knowledge is strongly preferred
A high school diploma or equivalent is preferred, but not required
Must be able to read, write and count accurately

Nice to have

Pet/Live Animal, pet food, pet product knowledge is strongly preferred
Strong communication and problem-solving skills
Basic computer skills
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict

What we offer

Company-paid life and disability insurance
Paid parental leave
Tuition reimbursement
Family planning resources such as adoption and surrogacy assistance

Petsense - All Job Offers

Team Member

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