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Here at easyHotel, we are now looking to recruit a fantastic Team Member at our London Shoreditch hotel. Working on a part time, permanent basis you will receive a competitive salary of £12.30 per hour. As our Team Member your goal is to help ensure our customers have a great experience when staying with us. About easyHotel: Our mission is to make travel more affordable with smartly designed hotels that give guests just what they need for a great night's sleep. That means hotels that are easy to book, easy to use, and in central or well-connected locations with four-star style beds too. We keep things simple, so guests can focus on enjoying the destination or getting on with their work. Whether they're travelling on a budget or just prefer to spend more on the experiences that matter, we're here for them. As part of the easy family of brands, we're known for delivering great value and service. It's what sets us apart and what keeps our guests coming back.
Job Responsibility:
Support with day to day operations
Be the first point of contact for the guest experience
Dealing with guest queries and complaints
Inspecting rooms and communicating to maintenance or housekeeping with any issues
Ensuring positive guest experiences, resulting in 5* reviews
Ensuring smooth process through Apaleo (hotel booking system)
Requirements:
Flexible working
Support with day to day operations
Be the first point of contact for the guest experience
Dealing with guest queries and complaints
Inspecting rooms and communicating to maintenance or housekeeping with any issues
Ensuring positive guest experiences, resulting in 5* reviews
Ensuring smooth process through Apaleo (hotel booking system)
What we offer:
Competitive salary with bonus
The opportunity to join an international team, with real potential to grow your career on a global stage
An entrepreneurial working environment with opportunities to get involved in all areas of the business
Eye Test Vouchers
Bike to work scheme
Life Assurance scheme
Staff discount on hotel stay
Social event throughout the year to include team engagement day out, summer party, & Christmas event
Pension
Training and development opportunities
Employee Assistance Programme available including structured counselling sessions