Team Member Reception

• Welcome and assist guests with check-in and check-out processes
• Handle reservations, payments, and room access
• Address inquiries and offer recommendations
• Manage online and walk-in bookings, cancellations, and modifications using the booking system
• Ensure guest records are accurate
• Process payments securely via cash, credit card, and other methods
• Respond promptly to emails, phone calls, and social media inquiries
• Professionally handle guest complaints or issues
• Work with housekeeping to ensure rooms are ready for new arrivals
• Assist in organizing and promoting hostel events and social gatherings
• Monitor guest access and ensure safety protocols are followed
• Be prepared for emergencies and respond according to procedures

• Strong communication skills with a friendly attitude
• Excellent customer service and multitasking abilities
• Problem-solving skills to resolve guest concerns professionally
• Tech-savvy, proficient with booking systems and online platforms
• Well-organized with good time management
• Ability to work both independently and in a team
• Fluency in multiple languages is a plus
• Ability to stand for extended periods
• Occasionally lift or carry items weighing 10–30 pounds (5–15 kg)
• Ability to handle a fast-paced and noisy environment
• Flexibility for irregular shifts, including nights and weekends
• Strong emotional resilience and stress management skills
• Have the right to work in the country of employment
• Provide all necessary documentation as required by local laws
• Maintain an active bank account in your name

Fluency in multiple languages is a plus

• 50% off food and drink in all of our bars
• 50% off St Christopher's Inns accommodation in Europe and partner properties worldwide
• Industry-recognized training with certificates upon completion
• Regular incentives and trips away
• Employee of the Month, Quarter, and Year awards with cash rewards
• Free mental health support, counseling, and care
• Access to our award-winning company development scheme