Team Member - Productivity

• Allocate accommodation in line with booking requirements, guest requests and resort availability
• Manage room/unit moves, upgrades and special requests
• Optimise occupancy levels while balancing operational efficiencies
• Highlight opportunities in calendar to fulfil operationally beneficial tasks
• Ensure allocations align with cleaning schedules and maintenance availability
• Maintain accurate booking records and allocation systems
• Monitor arrivals, departures and in-stay changes daily
• Update systems promptly to reflect changes, cancellations or amendments
• Produce allocation reports as required
• Support Guest Services with allocation queries
• Resolve pre-arrival allocation issues to minimise guest disruption
• Assist with handling special requirements (accessibility needs, group bookings, VIP guests)
• Contribute to delivering a seamless check-in experience
• Liaise closely with Accommodation and Guest Services teams to ensure accommodation readiness
• Escalate availability issues or overbooking risks promptly
• Maintain high levels of data accuracy and attention to detail
• Support as required with productivity roll out initiatives
• Provide support across team with all productivity tasks as required
• Support creation of packs/key cutting as required

• Strong administrative and organisational skills
• High attention to detail and accuracy
• Confident using booking and reservation systems
• Ability to work under pressure, particularly during peak changeover days
• Strong communication skills
• Problem-solving mindset
• Good understanding of operational flow within a holiday park environment (desirable)

Good understanding of operational flow within a holiday park environment