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As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.
Job Responsibility:
Using your commercial skills to maximise sales and profit while minimising wastage
Ensuring consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation
Improving and maintaining customer satisfaction
Using your people skills to manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences
Create a supportive culture of care, belonging, pace and productivity
Engage and lead partners in delivering and embedding change consistently and effectively within your shop
Requirements:
Experience of leading a team in a fast-paced, customer focused environment
People Management skills
Able to demonstrate an innate passion for and understanding of retail
Resilience to support and plan your team’s response to change
Ability to influence stakeholders
Advanced communication skills
Nice to have:
Experience of supporting with the Disciplinary and Grievance process
Regulatory Compliance Management
Personal Licence Holder
Food Hygiene Level 3
What we offer:
Pension & Life Assurance
Exclusive Hotels
Leisure Learning
Partner Discount (25% off at John Lewis and 20% at Waitrose)
Clubs & Societies
Holiday & Leave
Night Premium at a rate of £4.50 per hour for time worked between 22:00 - 06:00
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