This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Team Manager – Customer Services. We want a dedicated and people-focused Team Leader to ensure the seamless execution of daily operations. If you have a passion for people management and a commitment to delivering exceptional customer service, we encourage you to read further and apply. Your working life is how you spend a large proportion of your time. Why not spend it realising your potential. We focus on you and, with your drive, look to create your best moments. As a Team Manager, our people are your customers. You play a pivotal part in putting your team first and inspiring them to be great. We advocate a People First approach throughout our business with Customer Service as our area of expertise. In our busy contact centre you will relish the opportunity to learn and develop your skills further by working collaboratively with colleagues, other departments and our Clients.
Job Responsibility:
Lead and coach a team to meet and exceed business objectives, ensuring that financial, operational and quality metrics are consistently achieved
Follow a process of continuous review and proactive management of absenteeism and attrition for all Advisors
Continually review and monitor work performance of all Advisors against agreed KPI’s
Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values
Facilitate a culture of open and honest two-way communication with all team members
Ensure action from employee satisfaction surveys are implemented and continuously reviewed
Coach, develop and motivate Advisors by providing the skills and knowledge to perform their job
Ensure appropriate actions are taken to improve client satisfaction survey scores
Requirements:
Evidence of effective interpersonal, coaching/supervisory skills
Previous experience working in a call centre environment is essential
Excellent telephone, computer/keyboard, verbal and written communication skills
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