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We are seeking an operationally focused Team Manager to lead the delivery of our fitness to practise work for one of our large regulatory clients. This role is central to the effective day to day running of the client team and plays a critical part in ensuring client needs are met through high quality, timely and efficient case delivery.
Job Responsibility:
Provide effective line management to the paralegal team
Oversee daily workload allocation and capacity planning
Monitor delivery against targets
Support the escalation of complex queries
Lead onboarding, training, development and mentoring activity
Contribute to the development, documentation and maintenance of operational processes
Actively promote consistent ways of working
Act as a trusted operational adviser to the CAL
Produce, analyse and interpret operational and performance data
Work closely with the CAL to ensure reporting meets client expectations
Identify opportunities to improve, streamline and automate reporting
Support the identification and implementation of process improvements
Contribute to the development, testing and implementation of IT and system changes
Actively support wider divisional initiatives
Requirements:
Proven experience managing people within a professional services or operational environment
Strong people management skills
Quick learner
Excellent communication skills
Strong operational judgement
Confident decision maker
Proactive and intervention focused
Strong analytical capability
Experience producing or interpreting management information and performance reporting