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Team Manager

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Waitrose & Partners

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Location:
United Kingdom , Edinburgh

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

32000.00 - 45600.00 GBP / Year
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Job Description:

As a Team Manager of Customer Assistants you'll support your leadership team to ensure that every customer who visits or interacts with your shop,has an exceptional service experience, through the creation of a seamless customer shopping journey. You'll be an outstanding specialist in people and will lead, inspire and develop your Partners (employees), enabling each of them to reach their full potential.

Job Responsibility:

  • Support leadership team to ensure exceptional customer service experience
  • Lead, inspire and develop Partners (employees)
  • Strive for high levels of customer and Partner satisfaction
  • Empower team to act with authority and accountability
  • Build genuine relationships with customers and stakeholders
  • Work with wider shop leadership team, take on duty manager responsibilities
  • Ensure recruitment of Partners with capability, aspiration and passion

Requirements:

  • 18 years or over
  • Experience of leading a large team in a fast-paced, customer focused environment with a proven track record as a specialist in people and driving a culture of empowerment

Nice to have:

  • Disciplinary and Grievance experience
  • Hiring Manager / Recruitment experience
What we offer:
  • Night premium at £4.75 per hour for work between 22:00-06:00
  • Leisure Learning up to £200 towards certain tutored courses
  • 25% off at John Lewis and 20% at Waitrose
  • Clubs and Societies
  • Generous holiday provision
  • Comprehensive pension scheme and life assurance
  • Exclusive Partnership hotels

Additional Information:

Job Posted:
May 19, 2026

Employment Type:
Parttime
Work Type:
On-site work
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