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Team Manager USCB

barclays.co.uk Logo

Barclays

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Location:
India , Noida

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Category:
Banking

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Put yourself at the heart of the Barclays. A career in banking operations puts you at the very centre of our business strategy. By putting customers at the heart of everything we do, we’re putting our whole business behind our Customer facing teams. As the face of our brand, especially in an increasingly digital world, you'll play a vital role in our customers' financial lives. Here, your voice is heard, and you’ll have the support and opportunities to thrive.

Job Responsibility:

  • Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices
  • Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations
  • Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs
  • Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality
  • Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement
  • Compliance with all regulatory requirements and internal policies related to customer experience
  • Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas
  • Management of attrition by working closely with HR in implementing retention initiatives for work force

Requirements:

  • Collections Data Analysis, Volume and Metrics Analysis
  • Exposure to Collections Projects involving Data Analysis and interventions and tracking
  • Collections Reporting : Prepare periodic and ad hoc reports for USCB management team
  • Collections Project Management : Demonstrated experience in process improvement and project management
  • Lead a team of US Operations agents ( Voice/Non-Voice ) in US operations hours which is an operating window of approximately 5 PM IST to next day 9 AM IST
  • Manage the day to day and monthly data requirements within a US operation
  • Responsible for the performance and deliverables of a US team including Operating and People metrics
  • Ensure compliance with internal policies and external regulations related to business management and data
  • Drive continuous improvement initiatives within the US Operation
  • Ensure stakeholders are informed of issues and concerns in a timely manner
  • Collaborate with stakeholders to identify and resolve process gaps
  • Develop and implement solutions for operational improvements
  • Identify challenges and potential risks, then develop data-driven solutions and contingency plans
  • Respond and resolve issues arising out of various USCB departments that may have a bearing on USCB effectiveness
  • Need-based escalation of decisions and ensure proper follow-up of the same
  • Ability to manage multiple priorities and work effectively in a fast-paced environment
  • High level of skills in Collections Data Analysis and Collections Project Management
  • Should have interacted with Front office and RM teams via Phone daily
  • Should be flexible for any shifts
  • Should have worked on all Risk types and individually able to classify a risk of both individual and entity client types
  • Proficiency in spoken and written English is a must
  • You may be assessed on key essential skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills
What we offer:
  • wellness rooms
  • gyms
  • mental health support
  • modern workspaces
  • collaborative areas
  • state-of-the-art meeting rooms
  • on-site cafeterias
  • fitness centers
  • tech-equipped workstations

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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