Team Manager - Support & Protect Job at Randstad (Carlisle, Cumbria)

Profit Protection Compliance Manager

Delaware North UK is hiring for a casual Profit Protection Compliance Manager to...

Location

United Kingdom , Derby

Salary:

Not provided

Delaware North

Expiration Date

Until further notice

Requirements

Experienced in coaching and mentoring others to drive performance
Excellent communication skills with all levels of staff
Good working knowledge of managing operational standards & health and safety requirements, within a catering setting
Proven experience in management experience in Profit Protection and/or similar role or Management/ Supervisory experience in catering/ hospitality operations
Working knowledge of HR Employment law
Experience in conducting corporate investigation interviews
Investigation Report & Statement writing
Flexible to support mobile working across UK business
Able to work weekends and evening events to support Profit Protection & Compliance duties

Job Responsibility

Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities
Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all staff are working in a safe and secure environment
Management of security related incidents involving Delaware North personnel or in Delaware North operational areas
Carry out event day revenue & stock variance investigations & conduct kiosk/bar & worker observations to monitor performance
Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendation to the Team Leader and wider full-time management team that will drive improvement & ensure staff are either successfully appointed in role or removal from the program

What we offer

Competitive weekly pay
Training and development
Flexible work schedules
Work at some of the world’s coolest venues

Parttime

Privacy and Data Protection Manager

As the Privacy and Data Protection Program Manager you will be responsible for s...

Location

United States; Canada

Salary:

113000.00 - 153000.00 USD; CAD / Year

1Password

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business, Legal Studies, or a related field
Juris Doctor from an accredited law school preferred
Experience working with privacy regulations such as GDPR, PIPEDA, CCPA/CPRA, and other regional or industry-specific privacy laws
2-5 years of experience in a legal, compliance, privacy role, preferably in a company serving customers globally
Experience conducting privacy impact assessments, audits, or compliance monitoring
Strong attention to detail and ability to handle confidential information with discretion
Excellent written and verbal communication skills, with the ability to explain complex legal concepts to non-legal stakeholders
Problem-solving mindset and ability to work independently, as well as collaboratively within cross-functional teams
Strong organizational skills and ability to manage multiple tasks simultaneously in a fast-paced environment
Proficiency in legal research and privacy management tools

Job Responsibility

Support research efforts on privacy-related legal developments, regulatory changes, and enforcement trends
Help analyze how changes in privacy laws may affect 1Password’s business operations
Collaborate with the commercial legal team in drafting and reviewing privacy-related agreements, including data processing agreements (DPAs) and vendor contracts
Monitor updates in data privacy laws and regulations and share insights with internal teams
Assist in developing and implementing internal privacy policies and procedures that align with legal requirements and industry standards
Help maintain accurate records of incidents and support compliance with the 1Password’s incident response plan
Assist in preparing data breach notifications for regulatory authorities and impacted individuals, as required
Review and assess third-party service providers’ privacy practices to ensure alignment with the 1Password’s data protection standards
Advise on due diligence processes for onboarding new vendors, partners or customers, ensuring compliance with contractual and legal obligations
Support the management and organization of vendor data processing agreements and related documents

What we offer

Maternity and parental leave top-up programs
Wellness spending allowance
Generous PTO policy
Company-wide wellness days off scheduled throughout the year
Wellness Coach membership
Comprehensive health coverage
Company equity for all full-time employees
Retirement matching program
Training budget, 1Password University access, and learning sessions
Free 1Password account (and friends and family discount!)

Fulltime

Supporter Acquisition Manager

As a key member of the Fundraising & Communications division, you will lead the ...

Location

United Kingdom , London

Salary:

45000.00 - 48000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience of managing large customer or supporter recruitment budgets
A thorough understanding of the principles of direct and digital marketing, customer or supporter development and supporter or customer care
Experience in developing and overseeing acquisition campaigns for a diverse range of audiences
Experience of reviewing, developing and delivering integrated strategic supporter journeys, with experience of overseeing the development of direct response creative, copy and design
Key stakeholder engagement skills
End-to-end project management experience
Innovation experience including product development
Experience of working with a range of fundraising channels and suppliers
You lead by example and are both a results driven and empathetic leader
You enjoy building relationships with a diverse range of stakeholders and colleagues

Job Responsibility

Develop & deliver a long-term supporter acquisition strategy which aligns with the wider Fundraising & Communications strategy to create growth
Leading acquisition budgeting and forecasting by working with internal and external stakeholders to determine opportunities for investment and expected returns
Projecting long-term ROIs and planning and modelling supporter journeys
Establishing KPIs, monitoring, analysing and reporting them across campaigns
Collaborating on integrated campaign planning to maximise the value of owned, earned and paid media together for fundraising outcomes
Tendering for key supplier partners and negotiating cost-effective contracts
Overseeing creative design and production for all supporter acquisition activity
Liaise with the Content Producer to ensure we have strong content for acquisition
Monitoring acquisition activity on a regular basis and working with partners and internal colleagues to optimise activity to secure the best possible returns
Overseeing a portfolio of supplier partners and ensuring their excellent management

What we offer

25 days annual leave increasing with service + bank holidays
Life assurance x4 annual salary
EAP programme
Flexi-time
Matched employer contribution pension scheme up to 10%
Interest free season ticket loan
Cycle to work scheme
Free eye tests

Fulltime

Senior Manager, Global Merchant Support

The Customer Service Group Lead - Merchant plays a critical role in managing the...

Location

Australia , Melbourne

Salary:

Not provided

Block

Expiration Date

Until further notice

Requirements

5+ years contact centre experience
navigating omnichannel environment meeting service levels and partnering with various Ops stakeholders to formulate insights to maintain and improve quality and productivity
Demonstrated Change management in a high paced, scaling operational environment
Experience in managing Operations processes/teams across multiple regions/ timezones
Expert stakeholder managements skills with the ability to partner with teams and department leaders
Excellent communication skills across a number of mediums (verbal, written and presentation)
A self-starter and someone who thrives under pressure
Resilient, ability to manage multiple competing priorities and think holistically
Ability to learn quickly, understand complex processes end to end in Operations, and the ability to manage/influence impacts across multiple programs

Job Responsibility

Accountable for service delivery across each of our global Merchant SMB CS teams
meeting overall service levels, compliance and regulatory obligations, ensuring great Merchant experiences, and focusing on maintaining employee engagement and strong partner relationships
Coaching and mentoring Team Leaders and executing on our Cust Ops people strategy for the SMB Merchant CS teams
Own the improvement roadmap and drive improvements in customer satisfaction / quality (CSAT, QA, Complaint reduction) and efficiency (TTR, AHT) across channels by understanding the support needs of our Merchants and building improvement strategies
Partner with Ops stakeholders such as Quality, WFO, Vendor Management, Content and Learning to deliver on service delivery expectations
Leverage technology to ensure we are delivering the most efficient and effective service through channel optimisation
Partner with the Product teams, to ensure new product delivery roadmaps are delivered with the merchant experience and compliance at the centre of the design and execution
Proactively review and manage risks & create action plans to support where required to both protect the business and champion merchant experience
Identify and drive process improvements and business opportunities, with a high degree of complexity and impact to ensure best in class operations, with a particular focus on cost optimisation, simplification, operations excellence, self service, and merchant experience
Achieving high quality, balanced outcomes through solid partnerships with teams/stakeholders such as Product, Risk, Finance, Compliance & Policy teams

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Profit Protection Compliance Manager

Delaware North UK is hiring a casual Profit Protection Compliance Manager to joi...

Location

United Kingdom , Wembley; Islington; Stratford

Salary:

26.80 GBP / Hour

Delaware North

Expiration Date

Until further notice

Requirements

Experience in profit protection or related field, or managerial or supervisory experience in catering or hospitality
Experience in conducting corporate investigation interviews, as well as investigation report and statement writing
Skills in written and verbal communication, coaching and mentoring, collaboration and teamwork, independent working, self-development, organisation, problem solving, and IT literacy
Good working knowledge of HR employment law, managing operational standards, and health and safety requirements within a catering setting
Ability to travel to support our stadium locations, if required

Job Responsibility

Plan and deliver event day profit protection, compliance, and related tasks
Manage security-related incidents, both involving Delaware North team members and incidents within Delaware North operational areas
Carry out event day revenue and stock variance investigations
Conduct team member, kiosk, and bar observations to monitor performance, complete audits on team members within the team leader training programme, while providing feedback, and successfully drive improvements
Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s standards, policies, and procedures

What we offer

Competitive weekly pay
Flexible hours, choosing part-time shifts including evenings and weekends that suit your lifestyle
Experience in dynamic workplaces during our most exciting year hosting major sporting events and concerts in 2025
Training and development
Flexible work schedules
Work at some of the world’s coolest venues

Parttime

Customer Operations Manager

The Customer Operations Manager will lead a 24/7 team of skilled executives, han...

Location

United Kingdom , Luton

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Ability to cover 12-hour shifts on a rotational basis, including weekends and bank holidays
Capability to challenge senior-level decisions during crises or disruptions
Excellent grammatical skills for drafting letters, policies, and communications
Proven experience leading and developing diverse teams across a 24/7 rota pattern
High attention to detail and exceptional time management skills
Strong collaboration and networking skills, with the ability to manage escalated incidents confidently
Ability to handle pressure, multitask, and make informed decisions within tight deadlines.

Job Responsibility

Lead a 24/7 operations team of skilled executives, handling customer incidents and disruptions
Make escalated decisions outside normal policies to ensure customer-centric solutions
Collaborate with departments such as Airline, Cruise, and Retail to protect the TUI brand
Support day-to-day communication escalations and provide guidance for crisis responses
Work with the Customer Care Manager and Dynamic Duty Office Manager to address feedback and share best practices
Monitor communication effectiveness and ensure adherence to company guidelines
Foster continuous improvement and efficient working within the team
Assist the Senior Incident & Operations Manager with various tasks and projects.

What we offer

Attractive remuneration
discretionary bonus schemes
generous travel benefits
extensive health & well-being support
access to the TUI Learning Hub
opportunities to work on global projects and teams
local charity and sustainability initiatives.

Fulltime

Protective Intelligence Analyst

The Protective Intelligence Analyst is responsible for supporting the executive ...

Location

United States , Austin

Salary:

95000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

A minimum of 3 years of recent protective intelligence experience supporting executive protection teams and principals, or 5+ years of equivalent military, law enforcement, or intelligence experience.
Bachelor’s degree in Intelligence Studies, International Relations, Homeland Security, or related field (or equivalent operational experience).
Formal Intelligence Training certification (Military, Government, Association, or Private Sector) required.
Advanced training in threat assessment, travel risk management, or protective intelligence preferred.
Skilled in open-source (OSINT) and social media research, threat monitoring, and incident verification.
Experience producing protective intelligence products—threat assessments, travel risk reports, route/residence assessments, and pre-travel advisories.
Ability to collect, vet, and analyze information using the intelligence cycle to create accurate, actionable, bias-mitigated reporting.
Strong understanding of global security, geopolitical risks, terrorism, crime, and crisis response as they relate to executive travel and operations.
Proven ability to support EP operations in real time, providing clear, concise, and timely threat updates to decision-makers.
Proficiency in Microsoft Office Suite and familiarity with protective intelligence platforms (e.g., Factal, Dataminr, Babel Street, LifeRaft, Echosec).

Job Responsibility

Threat Monitoring & Early Warning: Continuously monitor open sources, social media platforms, dark web, and client-specific intelligence tools for threats or hostile surveillance activity directed at principals, their families, residences, travel plans, or affiliated events.
Protective Research & Threat Analysis: Conduct in-depth research and analysis on persons of interest (POIs), hostile actors, and groups with the intent or capability to target principals. Assess motivations, capability, opportunity, and intent to identify potential attack indicators.
Travel Risk Intelligence: Provide proactive intelligence support to executive protection teams during domestic and international travel, including country risk assessments, route reconnaissance, hotel and venue security reviews, and incident monitoring during trips. Deliver timely updates to traveling principals and EP teams.
Protective Operations Support: Deliver actionable, real-time intelligence to EP teams in support of principal movements, protective advances, route planning, and residence/event security. Maintain constant threat environment awareness and communicate relevant changes.
Geopolitical & Environmental Risk Tracking: Monitor global and regional security issues, including terrorism, political unrest, crime trends, natural disasters, and health risks—that could affect principals’ safety during travel or at residences/events.
Actionable Reporting & Products: Produce timely, clear, and actionable intelligence products including: Threat assessments (strategic and tactical), Travel risk assessments (pre-trip and in-trip updates), Situation reports (SITREPs) and incident summaries, Route and location assessments (residences, hotels, venues, offices)
Threat Mitigation Recommendations: Provide practical, proportionate recommendations to EP teams on how to mitigate identified threats, risks, and vulnerabilities. Offer clear triggers and indicators for escalation or operational adjustments.
Database & Knowledge Management: Maintain a structured, cross-referenced database of threats, POIs, incidents, and lessons learned to support future operations and ensure continuity of protective intelligence programs.
Confidentiality & Security: Safeguard sensitive client information, personal identifiers, and operational details at all times, adhering to strict confidentiality and need-to-know principles.
Operational Integration: Serve as the intelligence liaison to executive protection, event security, and corporate security teams, ensuring protective intelligence is integrated into all protective operations.

What we offer

Employee Assistance Program
Employee Discount Program
Tuition Discount Program
Training & Career Development Programs

Fulltime

North Asia Team Lead

Join Relationship Management, to build and maintain relationships with customers...

Location

Singapore , Singapore

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Management of client relationships to identify the clients financial goals, challenges, and risk tolerance
Management of relationship management initiatives, including oversight of colleagues and their performance
Research and understanding of the client's industry trends, regulatory landscape, and competitive environment
Design of customised solutions that address the client's specific needs and objectives
Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms
Provision of guidance to clients to support their financial decisions, offering expert investment advice, risk management and wealth management strategies support
Assessment of financial, legal, and operational risks associated with client relationships
Documentation of all client interactions, transactions, and agreements
Monitoring of client satisfaction, revenue generated, and other relevant metrics
To manage a large, complex or diverse function and take accountability for the strategic direction of the function

Job Responsibility

Build and maintain relationships with customers, clients, stakeholders, and strategic partners
Driving business growth through effective relationship-building and delivering tailored solutions to meet client needs
Manage relationship management initiatives and set the strategic direction
Provide support to the bank's senior management team

What we offer

Structured approach to hybrid working
Supportive and inclusive culture and environment
Explore flexible working arrangements
International scale with geographic reach, wide variety of functions, businesses, roles and locations
Chance to learn from a globally diverse mix of colleagues
Encouragement to embrace mobility

Fulltime

Team Manager - Support & Protect

Randstad

Location:
United Kingdom , Carlisle, Cumbria

Category:
Health and Beauty

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 09, 2026

Expiration:
March 28, 2026

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Job Description:

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Job Posted:March 09, 2026

Expiration:March 28, 2026

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March 09, 2026

Expiration:
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