Team Manager - Selfridges Job at Social Value Portal Ltd (London)

Job Description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It's a skill that we've been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future. We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.'s continued legacy. As Tiffany Team Managers, we embody the Tiffany brand with joy and inspire our teams to achieve excellence. With a collaborative mindset, we achieve our store sales goals by inspiring both teams and clients to dream, always finding a way to celebrate them.

Job Responsibility

Drive team accountability in delivering unparalleled service and achieving store KPIs (sales, client experience, operational excellence)
Demonstrate an entrepreneurial mindset and strategic vision that incorporate sales, clients and teams' development
Lead by example and actively coach the team on the sales floor, supporting professional growth and development
Possess a deep market understanding, insights on competitors' practices and cultivate a strong network in respective communities to enhance the client experience
Support store opening / closing procedures (key holders), workforce planning and ensure compliance with Tiffany & LVMH procedures
Create an inclusive and supportive team environment, centered on the belief that People Make the Difference
Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany's legacy of craftsmanship, brand commitment and integrity
Demonstrate active listening, connect with clients and teams by asking strategic questions, and establishing lasting relationships
Ensure Client Advisors develop a client development strategy and assess their results
Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately
Empower team to reach their potential, exercise resilience and celebrate innovation
Lead by example with a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy
Motivate and guide team to exceed goals and strategically assume new, challenging assignments
Propose solutions to Store Leadership when facing challenges / seeing opportunities, support team adoption of new tools, systems and ways of working
Collaborate with headquarters on testing, sharing feedback and driving new tools deployment and roll-out

Requirements

Minimum of 3 years of sales management experience
Sales and clienteling leader in an omnichannel luxury environment with proven track record in achieving commercial results
Leadership and interpersonal skills: inspiring and trusted leader with demonstrated capability in recruitment, development and retention of talents
Passion for luxury retail environments
jewelry / watch expertise is a plus
Organized and efficient, with experience in driving change (tools, KPIs etc.)
Ability to cultivate connections and expand client-base
Proven ability to facilitate seamless collaboration between client-facing and operational teams
Flexibility to work non-traditional hours, including days, nights, weekends, and holidays
Preferred: A college/university degree

Nice to have

jewelry / watch expertise is a plus
Preferred: A college/university degree

What we offer

adoption and surrogacy assistance
parental leave
programs that support mental, emotional, physical, and financial well-being
competitive pay
medical, dental, and eyecare
pension plans
paid time off
other meaningful employee offerings

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Team Manager - Selfridges

Job Description

Job Responsibility

Requirements

Nice to have

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