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As a Plumbing Team Manager, you will be responsible for leading the delivery of high-quality responsive repairs across the Council’s housing stock. You'll manage a large, mobile workforce of skilled operatives and work closely with contractors to ensure repairs are completed safely, efficiently and in line with agreed service standards and statutory requirements. Using your technical knowledge of plumbing and drainage, you will provide professional oversight, troubleshoot complex issues, and support your team to deliver right-first-time outcomes. You'll play a key role in driving service improvement, managing performance, and ensuring compliance with health and safety, quality, and regulatory frameworks. This role also involves managing schedules and resources effectively, balancing internal and external delivery to achieve value for money while meeting landlord obligations. You'll work collaboratively with colleagues across Housing, Customer Services and contractors to deliver a responsive, customer-focused repairs service.
Job Responsibility:
Leading the delivery of high-quality responsive repairs across the Council’s housing stock
Managing a large mobile workforce of skilled operatives
Working closely with contractors to ensure repairs are completed safely, efficiently and in line with agreed service standards and statutory requirements
Providing professional oversight, troubleshooting complex issues, and supporting your team to deliver right-first-time outcomes
Driving service improvement, managing performance, and ensuring compliance with health and safety, quality, and regulatory frameworks
Managing schedules and resources effectively
Collaborating with colleagues across Housing, Customer Services and contractors
Requirements:
Proven experience managing a mobile workforce in a repairs environment
Good working knowledge of health and safety and regulatory requirements
Experience of scheduling systems and performance reporting
A customer focused approach, with the confidence to deal with complaints and service issues professionally
A proactive mindset, with a drive to improve services and support team development
Experienced repairs or maintenance manager with a strong plumbing background, ideally gained in a social housing or local authority environment
Nice to have:
Hold a recognised plumbing qualification (NVQ Level 3 or equivalent)
Hybrid working opportunities
What we offer:
Leave entitlement up to 31 days + bank holidays
Potential hybrid working opportunities
Health and well-being support
Generous local government pension scheme
Range of discount schemes across leisure and culture