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Team Manager - Office

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Alfa Laval

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Location:
Singapore , Singapore

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Office Team Manager to lead our regional order management operations. This role is critical in ensuring efficient order processing, timely delivery, and exceptional service standards across our customer base. You will oversee the end to end order handling workflow, manage a high-performing team, and collaborate closely with internal stakeholders to ensure operational excellence.

Job Responsibility:

  • Lead, coach, and develop the Office team (Order Support / Order Handling/Order Quote/Lead buyer)
  • Manage team performance, workload allocation, and resource planning
  • Drive a culture of continuous improvement, ALPS, accountability, and customer focus
  • Oversee complete lifecycle of customer orders from entry to fulfilment
  • Ensure accuracy in order processing, delivery scheduling, and system updates
  • Resolve escalated order issues, delays, shortages, or documentation gaps
  • Monitor service KPIs and ensure adherence to SLAs
  • Review and optimize order handling processes to improve efficiency
  • Identify service gaps and implement corrective actions
  • Work closely with Supply Planning, Warehouse, Logistics, Sales, and Finance teams
  • Support audits, compliance checks, and operational reporting
  • Serve as the primary point of contact for escalations related to order fulfilment
  • Partner with internal teams to resolve complex order or supply chain issues
  • Communicate proactively with customers on order status and service recovery steps
  • Ensure data accuracy in ERP / order management systems
  • Drive digital initiatives and process automation where applicable
  • Provide regular reports on team performance, order accuracy, and fulfilment metrics

Requirements:

  • Diploma / Degree in Business, Supply Chain, Operations, or related field
  • Minimum 5 years of experience in order management, customer operations, or supply chain
  • At least 2 years in a supervisory or managerial capacity
  • Strong knowledge of order‑to‑cash processes, logistics coordination, and ERP systems
  • Excellent communication, leadership, and stakeholder management skills
  • Analytical, detail‑oriented, and solution‑driven
  • Able to work in a fast-paced, high-volume environment

Additional Information:

Job Posted:
March 26, 2026

Expiration:
April 03, 2026

Employment Type:
Fulltime
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