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Team Manager - German or Italian, Artificial General Intelligence Data Services

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Amazon Pforzheim GmbH

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Location:
Poland , Gdansk

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Contract Type:
Employment contract

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Salary:

9875.00 PLN / Month

Job Description:

I is the most transformational technology of our time, capable of tackling some of humanity's most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us!

Job Responsibility:

  • Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality
  • Support hiring and training of new Associates
  • Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
  • Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
  • Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies
  • Track quality and utilization metrics
  • File and track tickets, following up on blocks to productivity
  • Provide regular, formal & informal feedback to direct reports
  • Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean

Requirements:

  • Proficiency verbal and written communication in English & German or Italian | B2+ level for all
  • Bachelor Degree (any subject) or advanced college education or experience in a Leadership or related position with management
  • Experience in understanding performance metrics and developing them to measure progress against key performance indicators

Nice to have:

  • Experience with process improvement/quality control tools and methods
  • Demonstrated ability to lead talent within a team, work cross-functionally, and build consensus on difficult issues
  • Excellent communication, strong organizational skills and very detail-oriented
  • Strong interest in hiring and developing people in their respective roles
  • Leadership experience in coaching and performance management
  • Experience in managing process and operational escalations
  • Experience with aspects of speech and language technology
What we offer:
  • pension plans
  • health insurance
  • life and disability insurance
  • business travel insurance
  • MultiSport card
  • discounts for meals at the company's canteen
  • employee discount code and program (EDC/Extras)
  • Employee Assistance Program

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
PREMIUM
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