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Team Manager for Conciliation

wic.vic.gov.au Logo

Workplace Injury Commission

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Location:
Australia , Melbourne

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Category:
Legal

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Contract Type:
Employment contract

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Salary:

179127.00 - 192562.00 AUD / Year
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Job Description:

As a Conciliation Team Manager, you will lead and develop a team of Conciliation Officers and Dispute Officers, to deliver high quality, timely and accessible conciliation services and support the fair, informal and cost-effective resolution of worker's compensation disputes. You will play a vital role in supporting WIC to help injured workers and employers overcome some of the most challenging times of their lives.

Job Responsibility:

  • Lead and develop a team of Conciliation Officers and Dispute Officers, to deliver high quality, timely and accessible conciliation services and support the fair, informal and cost-effective resolution of worker's compensation disputes in accordance with the objectives and requirements of the Workplace Injury Rehabilitation and Compensation Act (Vic) 2013
  • Oversee service and quality standards and actively promote a constructive, accountable and learning culture
  • Proactively driving continuous improvements that enhance the experience of injured workers and other parties to disputes, as well as our stakeholders more broadly
  • Have an impact on the delivery of WIC's organisational strategy as an active leader and steward of our culture.

Requirements:

  • Experience leading a high performing team of specialists through building trust and belonging, shared purpose and goals, coaching and empowering and managing accountability
  • Demonstrated understanding of the principles and practices of alternative dispute resolution and experience applying policy and procedure, and interpreting legislation within a dispute resolution jurisdiction or framework
  • Leadership capability to coach for growth, create clarity, build connection and lead in context to develop and sustain individual and team high performance to achieve operational and strategic objectives
  • Qualification or significant relevant experience in at least one of the following: Alternative Dispute Resolution, Law, Psychology, Occupational Health and Safety, Social Science
  • Proven success identifying continuous improvements and leading initiatives to improve operating efficiencies, productivity, quality, customer service or people experience.
What we offer:
  • Competitive remuneration, plus generous allowances and reimbursements for study, wellbeing and home-office working
  • More leave when you need it most - flexible leave arrangements tailored to you
  • Access to our 24/7 holistic mental health and wellbeing program for you and your family
  • A progressive and supportive work environment with experienced leaders who are invested in you.

Additional Information:

Job Posted:
January 06, 2026

Expiration:
January 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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