Team Manager - Customer Service Job at 360 Resourcing Solutions (Leicester)

Customer Service Manager

We are offering a contract employment opportunity for a Customer Service Manager...

Location

United States , North Augusta

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Avaya CMS
Familiarity with Customer Relationship Management (CRM) software
Knowledge of Enterprise Resource Planning (ERP)
Experience with ERP Solutions
Proficiency in 'About Time' software
Ability to handle Answering Inbound Calls
Auditing skills
Experience in Billing Functions
Familiarity with Cash Activity

Job Responsibility

Oversee the processing of customer credit applications
Maintain comprehensive and accurate records of customer credit
Monitor customer accounts and take appropriate action when necessary
Handle customer inquiries, providing timely and effective resolutions
Ensure a detail oriented demeanor and positive attitude in all customer interactions
Work independently and as part of a team in a fast-paced environment
Navigate shifting priorities successfully
Utilize proficiency with Windows and Microsoft Office Suite for various tasks
Manage CRM and ERP solutions for customer service operations
Perform regular auditing and manage billing functions

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

ServiceNow Consultant - Customer Service Management

Lead the design and implementation of ServiceNow CSM solutions. Collaborate with...

Location

Romania , Bucharest

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Possesses proficiency in the ServiceNow platform and CSM module, holding valid CSA & CSM CIS certifications
Translates business requirements into technical specifications and solution architecture
Experienced in developing Low-Level Design (LLD) documentation for ServiceNow CSM
Demonstrates a strong understanding of customer service processes and ServiceNow best practices
Exhibits excellent communication and stakeholder management skills
Familiar with Agile methodologies and project management principles

Job Responsibility

Lead the design and implementation of ServiceNow CSM solutions
Collaborate with stakeholders to gather and analyse requirements
Develop and maintain the product backlog and roadmap for CSM
Ensure alignment with business goals and objectives
Provide technical guidance and support to the development team
Define and adjust requirements of integration with other ServiceNow modules and third-party systems based on specific use cases
Build Low Level Design Documentation and estimate the implementation
Manage upgrades, including document review, awareness sessions, impact analysis, and testing

What we offer

Full access to foreign language learning platform
Personalized access to tech learning platforms
Tailored workshops and trainings to sustain your growth
Medical subscription
Meal tickets
Monthly budget to allocate on flexible benefit platform
Access to 7 Card services
Wellbeing activities and gatherings

Fulltime

Customer Service Manager

Join a leading provider of Occupational Health and Medical Screening services as...

Location

United Kingdom , London

Salary:

42000.00 - 45000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in a Customer Service Management role
Experience working in the healthcare sector
Strong leadership skills and the ability to motivate a team
Excellent problem-solving abilities and a customer-centric mindset
Proven track record in managing performance and implementing HR procedures
A keen eye for detail and a commitment to continuous improvement

Job Responsibility

Oversee the day-to-day management of the Results team, ensuring efficiency, quality, and exceptional client service standards
Lead a diverse team, managing performance through appraisals, one-on-one meetings, and staff audits
Act as the primary point of escalation for customer complaints, ensuring thorough investigations and timely resolutions
Collaborate closely with the Clinical Manager for seamless service delivery and participate in client meetings as required
Manage internal systems, including medical portals and document workflows, to streamline operations
Foster a supportive and respectful team culture, encouraging open communication and constructive feedback
Maintain a keen awareness of customer experience, proactively identifying and addressing potential concerns
Ensure compliance with HR procedures and lead recruitment for the Results team
Strive to achieve departmental and personal targets while upholding clinical standards and customer satisfaction
Support the development of services through ongoing training and participation in meetings

What we offer

Be part of a supportive and professional environment where your contributions truly matter
Work in a vibrant location, with easy access to transport links
Opportunities for professional development and training to help you grow in your career
Join a team that values innovation and is committed to delivering the best service possible

Fulltime

Customer Service Team Leader

At IKEA, our vision is to create a better everyday life for the many people. We ...

Location

Australia , Tempe

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

2+ years of leadership experience in the retail industry with a proven history of coaching teams and managing performances
Previous retail management experience at a big box retailer or multi-site experience
Strong emotional intelligence, communication skills, and the ability to influence and communicate effectively with customers and stakeholders
Passionate about understanding the customer journey, and how you and your team support in creating a positive shopping experience for our customers
Driven to thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business
Excellent organisational skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve set KPIs
Ability to think creatively and bring fresh ideas to existing business practices with a focus on continuous improvement

Job Responsibility

Lead the daily operations and support co-workers in their daily work to secure a positive and seamless customer journey
Optimise the productivity of the team by leveraging workforce management
Engage and motivate the team to use their knowledge and skills to achieve department goals by setting clear objectives and providing regular feedback and recognition
Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews and on the job conversations
Support your manager in managing the recruitment, retention, performance management, succession planning and competence development of the team
Listening to our customers, supporting them with a customer-centric attitude based on IKEA’s values and always aiming to be an ambassador for the IKEA Customer Meeting Point
Follow up on the department Customer action plan and taking a proactive approach to ensure we are continually focused on achieving the goals

What we offer

5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Fulltime

Customer Service Manager

My client, who I know very well, is seeking a passionate and driven Customer Ser...

Location

United Kingdom , Kingston Upon Thames

Salary:

45000.00 - 50000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in a Customer Service leadership role managing a team of direct reports
A background in customer service, logistics, or project management is a plus
Comfortable working with data and presenting insights effectively
Strong user of Excel and Power BI is desirable
Excellent command of English is essential
Knowledge of Swedish, Norwegian, or Danish is a bonus
Exceptional interpersonal and communication skills
A customer-focused mindset
Resilience in handling objections

Job Responsibility

Lead and Inspire: Manage and motivate an on-site and remote Customer Service team, ensuring performance objectives are met while maintaining high standards of quality and compliance
Stakeholder Collaboration: Build and maintain professional relationships with internal stakeholders, distributors, and partners to enhance the overall customer experience
Data-Driven Insights: Monitor KPIs and performance metrics, taking proactive actions to improve efficiency and share insights
Team Development: Support recruitment and retention efforts while conducting regular performance reviews and coaching sessions to foster a high-performing team
Compliance and Best practises: Ensure adherence to company policies, SOPs, and regulatory requirements, collaborating with other departments for continuous improvement

What we offer

Medical insurance
Pension
Life assurance
Bonus incentive
25 days plus BH
Fantastic facilities including pay day pastries

Fulltime

Customer Service Manager

As the Customer Service Manager, you will play a pivotal role in shaping and enh...

Location

United Kingdom , Chelmsford

Salary:

40000.00 - 45000.00 GBP / Month

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in customer experience management, preferably in a professional services environment
Outstanding verbal and written communication skills
Strong ability to analyse data and translate it into actionable insights
A proactive approach to identifying challenges and implementing solutions
An enthusiastic collaborator who enjoys working with a diverse range of individuals

Job Responsibility

Be the main point of contact for resolving day-to-day client issues via phone, email, and other platforms
Manage and respond to all online reviews (e.g., Trustpilot and Google) in a professional and timely manner
Ensure high levels of client satisfaction by identifying and resolving service issues before escalation
Monitor customer service levels and generate regular KPI reports for management review
Promote and help embed a 'Client First' culture across the business, including providing Customer Service training and coaching to the wider team
Identify trends, recommend service improvements to the Operations Director and implementing process improvements where necessary
Maintain accurate records of client interactions and resolutions using customer service software and internal systems
Collaborate closely with other teams to ensure a seamless client experience
Support with any other duties necessary with the level of responsibility of this role as needed

What we offer

The office is just a short walk from Chelmsford train station, making your commute a breeze
My client has a culture of collaboration and support meaning your ideas will be valued
Committed to your development and provide opportunities for advancement
Understand the importance of balance and they strive to support their team's well-being

Fulltime

Customer Service Manager

As the Customer Service Manager, you will play a pivotal role in shaping and enh...

Location

United Kingdom , Chelmsford

Salary:

40000.00 - 45000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in customer experience management, preferably in a professional services environment
Outstanding verbal and written communication skills
Strong ability to analyse data and translate it into actionable insights
A proactive approach to identifying challenges and implementing solutions
An enthusiastic collaborator who enjoys working with a diverse range of individuals.

Job Responsibility

Be the main point of contact for resolving day-to-day client issues via phone, email, and other platforms
Manage and respond to all online reviews (e.g., Trustpilot and Google) in a professional and timely manner
Ensure high levels of client satisfaction by identifying and resolving service issues before escalation
Monitor customer service levels and generate regular KPI reports for management review
Promote and help embed a 'Client First' culture across the business, including providing Customer Service training and coaching to the wider team
Identify trends, recommend service improvements to the Operations Director and implementing process improvements where necessary
Maintain accurate records of client interactions and resolutions using customer service software and internal systems
Collaborate closely with other teams to ensure a seamless client experience
Support with any other duties necessary with the level of responsibility of this role as needed.

What we offer

The office is just a short walk from Chelmsford train station, making your commute a breeze
My client has a culture of collaboration and support meaning your ideas will be valued
Committed to your development and provide opportunities for advancement
Understand the importance of balance and they strive to support their team's well-being.

Fulltime

Customer Service Supervisor / Team Leader

Our client is a well-established and highly respected player within the trading ...

Location

United Kingdom , Kingston Upon Thames

Salary:

28000.00 - 34000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven line management or supervisory experience, ideally in a sales admin or customer service setting
Strong IT skills, including Word and experience within a Windows environment
Excellent time management and the ability to work effectively to deadlines
Great organisational skills and attention to detail
Professional communication skills - confident and assertive without being aggressive
A flexible, proactive approach and the ability to work well as part of a multi-tasking team
A strong customer service mindset and ability to stay focused in a busy environment

Job Responsibility

Supervising a strong admin team, conducting regular 1:1s, managing the Saturday rota, allocating holidays, and ensuring full cover during absences
Monitoring desk workloads and redistributing tasks to maintain efficiency and service levels
Overseeing admin processes across both Sales and Purchase functions
Providing administrative support to the trading desks and assisting with consignment management
Managing sales data input, stock monitoring, pricing entries, and invoice checking
Maintaining both electronic and paper-based records in an organised, accurate manner

What we offer

Hybrid working pattern (3 days in the office, 2 days from home)
23 days holiday + bank holidays (pro rata for part-time)
Paid overtime for Saturday rota (1 in 3 rotation)
Contributory pension scheme (5% employee / 3% employer) after 3-month probation
Strong potential for professional development and exposure to commercial functions

Fulltime

Team Manager - Customer Service

360 Resourcing Solutions

Location:
United Kingdom , Leicester

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 04, 2026

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Job Posted:
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