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This is an exciting opportunity to use your Fitness to Practise (FtP) expertise and management skills to play a pivotal role in protecting patient safety and maintaining public confidence in dental services. Reporting to the Head of Case Examiners within FtP, as a Team Manager of Case Examiners, you will line manage a team of highly experienced Case Examiners, whilst always ensuring the independence of their FtP case decisions. You will provide day to day support, performance management and support with quality assurance of work, whilst ensuring independent, fair, robust, and timely decision-making from your team members. You will also support with FtP improvement projects, as required in relation to the Case Examiners.
Job Responsibility:
providing day to day management including 121s and performance management within your team, ensuring team members are achieving targets and KPIs
Ensuring the delivery of high-quality and effective decision-making by Case Examiners including undertaking regular quality reviews, while maintaining the independence of the decision-making function
Ensuring your team have timely updates on legal issues and receive appropriate training as required
Ensuring your team are kept up to date with process and policy developments in FtP and to act as a conduit for them to feedback and input into development work
Requirements:
Experience of processing investigations in a regulatory or statutory environment, and successful case management
Experience of managing a large team responsible for making decisions in relation to complex casework and inspiring the team to attain goals and pursue excellence
Ability to lead a team to meet productivity targets and achieve KPIs in an environment where accuracy, timeliness and customer service is paramount
What we offer:
27 days holiday (plus statutory) - rising to 30 days after 2 years’ service
Flexi-time scheme
Employer pension contributions up to 10%
Buy/Sell annual leave
Enhanced Maternity, Paternity and Adoption leave from 1 years’ service
Life assurance, income protection plan and enhanced sick leave policy
Staff discounts including eye care contributions and discounted gym membership