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Team Manager - Café - Camberley, Farnham & Guildford Area

United Kingdom, Sandhurst Employment contract · Job Posted May 03, 2026

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Job Description

Join M&S as a Team Manager in Café where you’ll lead from the front and play a critical role in reshaping our stores for the next generation of customers. This isn’t a back-office leadership role. You’ll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on. We’re looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.

Job Responsibility

  • Lead from the front and play a critical role in reshaping our stores for the next generation of customers
  • Be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results
  • Ensure a department that trades strongly, looks brilliant and delivers five-star service
  • Motivate a multiskilled team who feel supported, challenged and proud of what they deliver
  • Maintain clear ownership of standards, safety, availability and operational excellence
  • Drive strong commercial results driven by insight, pace and great leadership
  • Foster a culture where people feel valued, developed and excited to grow with M&S

Requirements

  • Proven experience leading teams in a fast-paced retail or customer-focused environment
  • Strong commercial awareness with the confidence to use data and insight to drive results
  • The ability to coach, develop and performance-manage with clarity and empathy
  • Confidence having constructive, sometimes difficult conversations
  • A resilient, adaptable mindset with the energy to lead through change
  • Digital confidence and a willingness to embrace new ways of working
  • A natural role model for great service, inclusion and M&S behaviours

What we offer

  • Wellbeing hub
  • Free virtual GP service
  • Colleague discount
  • Life assurance
  • Workplace savings
  • Cycle to work
  • Smart tech
  • Family friendly policy
  • Mentorship through buddy system
  • Flexible working policy (Worklife) offering part-time working, 4-day compressed week, or job share

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