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Barclays Logo Barclays · Banking

Team Manager- Care Operations USCB

India, Noida · Job Posted May 05, 2026
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Job Description

Step into the role of Team Manager- Care Operations USCB at Barclays where you'll play a pivotal role in shaping the future. Join us in our mission to safeguard our business and our customers from financial crime risks.

Job Responsibility

  • Lead a team of analysts delivering accurate and timely customer correspondence outcomes across multiple work types/queues
  • ensure day-to-day operational performance against service appendices (SLA/TAT), productivity and quality standards
  • maintain strong risk and control discipline
  • drive effective work allocation and real-time performance management
  • provide coaching and technical guidance on complex cases
  • partner with onshore stakeholders and enabling teams to resolve issues, implement process improvements and deliver a positive customer experience

Requirements

  • Bachelor’s Degree or equivalent work experience
  • minimum 1 year experience of working for a US process
  • relevant experience in Management Reporting and ability to link multiple reports and understand linkages between common data points
  • excellent communication skills with the ability to work independently / as Team Lead
  • proven track record in problem solving and business innovation
  • understanding on US Regulations (Reg Z, Reg E, FDCPA, UDAAP etc)
  • risk and controls
  • change and transformation
  • business acumen
  • strategic thinking
  • digital and technology

Nice to have

  • Prior experience of working in banking industry and understanding credit card related transactions
  • ability to perform root cause analysis for complex queries and guide team members to be able to establish a clear path for remediation
  • ability to harvest the right information from the right individual and make it actionable
  • demonstrated accountability and ownership

What we offer

  • Wellness rooms
  • gyms
  • mental health support
  • inclusive culture
  • collaborative areas
  • on-site cafeterias
  • fitness centers
  • tech-equipped workstations
  • flexible working arrangements
  • hybrid working
  • modern workspaces
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