Team Manager – Sample Handling & Logistics

• Management, allocation and monitoring of the Sample Handling and Goods In activities
• Leadership and management of staff including recruitment, development, motivation, and efficient utilisation
• Proactive resolution of emerging issues and communication with relevant internal stakeholders
• Management and organisation of sample storage/retention areas
• Liaising with clients on sample testing requirements and issues relating to samples as required
• Working closely with the Business Managers on implementation of improved processes/workflows
• Responsible for ensuring smooth and effective collaboration between Goods In and Sample Handling
• Use of relevant business systems including LIMS, CRM and Focal Point for the purposes of Goods In, Sample Receipt, Preparation and Query resolution
• Managing the delivery of samples to and liaising with sub-contractors, including monitoring charges, raising PO’s and organising couriers
• Reviewing, updating and creating relevant procedures and working instructions for Sample Handling and Goods In
• Participation in regular audits such as UKAS 17025 and BSI 9001

• Experience in client facing roles, ideally within logistics, laboratory sample handling operations
• Experience of laboratory information management systems (e.g. Labware LIMS) and CRM systems
• Practically minded and able to identify solutions under pressure
• Prior experience in effective workload management
• Competence in team leadership and management of staff and resourcing
• Excellent computer literacy including use of standard Microsoft apps (Teams, PowerPoint, Excel, Word and Teams) and ability to quickly upskill on specific Laboratory Information Systems Software
• Well developed written and verbal communication skills
• Understanding of ISO17025 requirements beneficial
• Experience of manual handling and physical tasks
• Educated to A’levels, including a Science subject, is desirable, plus 3 years of demonstrable experience in multiple skill areas in a Science or Administration position
• Ability to work in a fast-paced, changing environment responding to internal and external demands

Understanding of ISO17025 requirements

• Reward platform with employee discounts and rewards
• 25 days holiday + 8 bank holidays
• Buy and sell holiday scheme
• A generous work save pension scheme, with employee contributions matched by the company up to 10%
• Culture focus around work/life balance (early finish Fridays)
• Subsidised onsite restaurant